Transaction Management Ops Analyst

Bank of America; Northern (KY); Hybrid; USD 34,000 - 51,000; Full time

Job summary

Bank of America is seeking a Transaction Management Operations Analyst to support moderately complex processing, reconciliation, and reporting for Wealth Management clients. You will collaborate with internal teams and external partners to ensure accuracy and compliance.

The role emphasizes risk awareness, process controls, and timely escalation. Candidates should be proficient in Microsoft Office and possess strong analytical, communication, and organizational skills.

Qualifications

• Familiarity with financial processes and MS Office tools.
• Strong analytical, research and prioritization abilities.
• Excellent written and oral communication skills.

Responsibilities

• Analyze and resolve moderately complex transactions with escalations and exceptions.
• Perform transaction processing and reconciliation with medium to large monetary impact.
• Respond to client inquiries across multiple channels to support service levels.
• Identify risks and opportunities for process improvements across operational units.
• Understand end-to-end process flows and upstream/downstream impacts.

Skills

Attention to Detail

Oral Communication

Written Communications

Analytical Thinking

Research

Prioritization

Customer and Client Focus

Problem Solving

Account Management

Numerical Reasoning

Education

College Degree preferred

Tools

Microsoft Office (Excel, Access, Word, Outlook, SharePoint)

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

LOB - Line of Business Description:

Wealth Management Operations (WMO) provides end-to-end operational support that drives the client experience for Wealth Management advisory partners and their clients.

Within WMO, the Investment and Monetary Controls teams execute manual processes and monitor automated processes to maintain adherence to requirements established by product type, transaction type, contracts or regulations such as ensuring the value of collateral remains sufficient, trade information matches across all trading systems, and invoices are correct per a contract.

Team Description:

Upon receipt of daily and weekly reports including obligations and securities-based lending data, the Exposure Reporting team ensures accurate analysis and timely distribution to communicate firm exposure. Once validated, reports are shared with key stakeholders. Obligations refer to financial commitments arising from client transactions that must be fulfilled. Security-Based Lending Data refers to information regarding open loans for customers leveraging their investment assets as collateral.

A successful Transaction Management Operations Analyst on this team:

• Performs a detailed assessment of obligations and securities-based lending data, then fulfills reporting and escalation activities including providing consolidated risk reports according to the established guidelines and procedures.
• Responds to internal partner inquiries related to obligations and securities-based lending data via email.
• Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work impacts other operational units.

Responsibilities:

• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions by reviewing requests, confirming supporting information, and resolving open commitments
• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures by confirming account information and activity
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service by providing status updates and communicating outstanding requirements to Merrill Lynch Wealth Management and Consumer Investments Personnel
• Demonstrates a team-first mindset by balancing individual responsibilities with team needs, supporting high-volume periods, and willingly overseeing complex cases to drive collective results and client satisfaction
• Understand the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work affects other operational units.

LOB Job Responsibilities:

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
• undefined

Required Qualifications:

• Familiarity with financial processes across ML sales support screens
• Understanding of the Securities Industry and the various internal and external rules and regulations affecting the industry and department (e.g., Regulation T, New York Stock Exchange, Firm policies and procedures and margin and option rules and regulations)
• Ability to manage multiple priorities, maintain accuracy, and meet deadlines in a challenging environment
• Expertise in Microsoft Office (Excel, Access, Word, Outlook, SharePoint)
• Analytical Thinking
• Research
• Prioritization
• Attention to Detail
• Oral Communication
• Written Communications

Desired Qualifications:

• Experience in banking, wealth management, brokerage, or other regulated industries
• Experience supporting risk, control, quality review, or audit-related activities
• College Degree preferred
• Knowledge of margin and option requirements
• Requires direct internal contact with business partners. Support forced liquidation processing to ensure trading commitments (cash commitments and Regulation T calls) and equity deficiency calls (maintenance calls and minimum equity calls) are met within regulatory and Firm policy timeframes.

Skills:

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation
• Numerical Reasoning

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

Pay and benefits informationPay range$25.00 - $36.92 hourly pay, offers to be determined based on experience, education and skill set.Predictable payThis role is compensated with a base salary and is not incentive eligible.BenefitsThis role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.