Transaction Management Ops Analyst

Bank of America; South Dakota; On-site; USD 52,000 - 77,000; Full time

Benefits offered by this job

Benefits eligible

Competitive benefits

Job summary

Bank of America is seeking a Transaction Management Operations Analyst within Wealth Management Operations to support reconciliation, settlement, and trade/transfer processing for internal partners and external clients. This role emphasizes quality service, adherence to guidelines, and training less experienced team members.

The successful candidate will work in a team-driven environment, maintain accuracy during medium-to-high risk processes, and contribute to risk controls and operational

Qualifications

• Familiarity with financial processes across ML sales support screens.
• Understanding of the Securities Industry and the various internal and external rules and regulations affecting the industry (e.g., Regulation T, NYSE, firm policies and margin and option rules).
• Ability to manage multiple priorities, maintain accuracy, and meet deadlines in a challenging environment.
• Expertise in Microsoft Office (Excel, Access, Word, Outlook, SharePoint).
• Analytical Thinking and attention to detail.

Responsibilities

• Analyze and resolve moderately complex transactions requiring escalations and exceptions by reviewing requests, confirming information, and resolving open commitments.
• Perform moderately complex transaction processing and reconciliation with medium to large monetary impact according to guidelines by confirming account information and activity.
• Respond to moderately complex client inquiries via multiple channels to support operational efficiency and quality client service.
• Demonstrate a team-first mindset, balance responsibilities, and support high-volume periods while handling complex cases.
• Understand end-to-end process flow, controls, risks, and upstream/downstream impacts.

Skills

Analytical Thinking

Attention to Detail

Oral Communication

Written Communications

Prioritization

Problem Solving

Numerical Reasoning

Coaching

MentoringResearch

Account Management

Customer and Client Focus

Education

College Degree preferred

Tools

Microsoft Office

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Job Description

Job Description: This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

LOB - Line of Business Description

Wealth Management Operations (WMO) provides end-to-end operational support that drives the client experience for Wealth Management advisory partners and their clients. Within WMO, the Investment and Monetary Controls teams execute manual processes and monitor automated processes to maintain adherence to requirements established by product type, transaction type, contracts or regulations such as ensuring the value of collateral remains sufficient, trade information matches across all trading systems, and invoices are correct per a contract.

Team Description

Upon receipt of daily and weekly reports including obligations and securities-based lending data, the Exposure Reporting team ensures accurate analysis and timely distribution to communicate firm exposure. Once validated, reports are shared with key stakeholders. Obligations refer to financial commitments arising from client transactions that must be fulfilled. Security-Based Lending Data refers to information regarding open loans for customers leveraging their investment assets as collateral. A successful Transaction Management Operations Analyst on this team: Performs a detailed assessment of obligations and securities-based lending data, then fulfills reporting and escalation activities including providing consolidated risk reports according to the established guidelines and procedures. Responds to internal partner inquiries related to obligations and securities-based lending data via email. Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work impacts other operational units.

Responsibilities

• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions by reviewing requests, confirming supporting information, and resolving open commitments
• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures by confirming account information and activity
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service by providing status updates and communicating outstanding requirements to Merrill Lynch Wealth Management and Consumer Investments Personnel
• Demonstrates a team-first mindset by balancing individual responsibilities with team needs, supporting high-volume periods, and willingly overseeing complex cases to drive collective results and client satisfaction
• Understand the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work affects other operational units

LOB Job Responsibilities

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units undefined

Required Qualifications

• Familiarity with financial processes across ML sales support screens
• Understanding of the Securities Industry and the various internal and external rules and regulations affecting the industry and department (e.g., Regulation T, New York Stock Exchange, Firm policies and procedures and margin and option rules and regulations)
• Ability to manage multiple priorities, maintain accuracy, and meet deadlines in a challenging environment
• Expertise in Microsoft Office (Excel, Access, Word, Outlook, SharePoint)
• Analytical Thinking
• Research
• Prioritization
• Attention to Detail
• Oral Communication
• Written Communications

Desired Qualifications

• Experience in banking, wealth management, brokerage, or other regulated industries
• Experience supporting risk, control, quality review, or audit-related activities
• College Degree preferred
• Knowledge of margin and option requirements
• Requires direct internal contact with business partners.
• Support forced liquidation processing to ensure trading commitments (cash commitments and Regulation T calls) and equity deficiency calls (maintenance calls and minimum equity calls) are met within regulatory and Firm policy timeframes.

Skills

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• MentoringResearch
• Result Orientation
• Numerical Reasoning

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)

Pay and benefits information

Pay range $25.00 - $36.92 hourly pay, offers to be determined based on experience, education and skill set. Predictable pay This role is compensated with a base salary and is not incentive eligible. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Privacy Statement

https://careers.bankofamerica.com/en-us/privacy-notice

Company Culture

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-fasceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe. Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency