Training & Technical Documentation Specialist

Accredo Packaging, Inc.; Sugar Land (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Accredo Packaging, Inc. in Sugar Land, TX is seeking a Training & Technical Documentation Specialist to develop and maintain operational documentation, qualification systems, and training programs for Plant Operations.

The role involves 50-70% on the production floor, collaborating with Production, Quality, Safety, Maintenance, and Engineering to capture tribal knowledge into SOPs and visual work standards.

Qualifications

• Minimum 5+ years of combined experience in manufacturing operations, technical writing, process documentation, or industrial technical training.
• Bachelor’s degree in Technical Communication, Education, Industrial/Engineering Technology, Manufacturing, or a related field (or equivalent combination of education and direct hands-on experience).
• Proven experience writing manufacturing SOPs/job aids, interviewing technical SMEs, and managing content within a Learning Management System (LMS).
• Proficiency in MS Office.

Responsibilities

• Conduct shop-floor process observations and SME interviews to write and maintain accurate SOPs, work instructions, job aids, setup guides, and troubleshooting documentation.
• Manage version control, templates, and audit readiness.
• Build role-based qualification pathways, skill matrices, and onboarding programs for operators, technicians, and supervisors.
• Leverage Learning Management Systems (LMS) to track training compliance and skill progression.
• Deliver initial onboarding, facilitate cross-training initiatives, and execute Train-the-Trainer programs to empower frontline leaders and internal subject matter experts.
• Support new equipment launches, process modifications, and root-cause investigations by identifying skill gaps, updating standard work, and aligning training with EHS and Quality standards.
• Establish foundational SOPs and standard work for critical plant processes.
• Roll out structured qualification pathways and onboarding materials for primary production roles.
• Implement a repeatable, sustainable process for capturing shop-floor operational knowledge.

Skills

Write SOPs

Training delivery

LMS usage

Communication

Education

Bachelor’s degree in Technical Communication/related field

Tools

MS Office

LMS platforms

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

The Training & Technical Documentation Specialist develops and maintains the operational documentation, qualification systems, and training programs supporting Plant Operations. Working directly on the production floor (50-70% of the time), this role collaborates with Production, Quality, Safety, Maintenance, and Engineering to capture tribal knowledge and translate it into clear SOPs, visual work standards, and scalable workforce development pathways.

Location: Sugar Land, TX Type: On-site (M-F). No option for remote or hybrid

Key Responsibilities

• Conduct shop-floor process observations and SME interviews to write and maintain accurate SOPs, work instructions, job aids, setup guides, and troubleshooting documentation.
• Manage version control, templates, and audit readiness.
• Build role-based qualification pathways, skill matrices, and onboarding programs for operators, technicians, and supervisors.
• Leverage Learning Management Systems (LMS) to track training compliance and skill progression.
• Deliver initial onboarding, facilitate cross-training initiatives, and execute Train-the-Trainer programs to empower frontline leaders and internal subject matter experts.
• Support new equipment launches, process modifications, and root-cause investigations by identifying skill gaps, updating standard work, and aligning training with EHS and Quality standards.
• Establish foundational SOPs and standard work for critical plant processes.
• Roll out structured qualification pathways and onboarding materials for primary production roles.
• Implement a repeatable, sustainable process for capturing shop-floor operational knowledge.

Required Qualifications & Experience

• Minimum of 5+ years of combined experience in manufacturing operations, technical writing, process documentation, or industrial technical training.
• Bachelor’s degree in Technical Communication, Education, Industrial/Engineering Technology, Manufacturing, or a related field (or equivalent combination of education and direct hands-on experience).
• Proven experience writing manufacturing SOPs/job aids, interviewing technical SMEs, and managing content within a Learning Management System (LMS).
• Proficiency in MS Office.

Preferred Qualifications

• Prior experience in plant startups, expansions, or rapidly growing manufacturing operations.
• Practical understanding of Lean Manufacturing / Continuous Improvement concepts and adult learning principles.
• Experience creating visual or video-based training aids, or using AI-enabled tools for content development and translation.
• Bilingual language skills (English/Spanish or English/Vietnamese).

Work Environment & Physical Requirements

Split between an office setting and a plant floor (moderate-to-loud noise, moving equipment). PPE required (safety shoes, glasses, hearing protection, hair restraints). Working 50-70% of the time on an active production floor, including flexibility to support off-shift training and observations when needed. Requires walking, standing, bending, and occasional lifting up to 25 lbs during floor observations and training validations.

Accredo Packaging, Inc. located in Sugar Land, Tx manufactures and supplies sustainable high value added, flexible packaging, predominantly for the pre-packaged foods and consumer products markets in North America. We are committed to recycling, water and energy conservation, and many sustainable initiatives throughout our manufacturing process. We achieve state of the art, environmentally responsible, flexible packaging conversions by combining the best people in the industry with the latest available technologies.