Training & Support Consultant

Storable; United States; Remote; USD 40,000 - 45,000; Full time

Benefits offered by this job

Fully remote

Four weeks caregiver leave

Home office stipend

Sign-on bonus

Fertility care support

Student loan payment program

Job summary

Storable is a fully remote, US-based property management SaaS platform serving hospitality and outdoor accommodations. You will own the end-to-end client experience, from onboarding to daily operations, leveraging AI-assisted tooling to scale high-quality service for a global customer base.

rollen focuses on combining product fluency with modern enablement to help customers extract lasting value from the software and achieve success across time zones.

Qualifications

• Must have 1–3+ years in customer support, SaaS operations, or similar software environment.
• Experience with property management, reservation, or hospitality SaaS is preferred.
• Proven ability to resolve Tier 2/3 issues while meeting SLA and CSAT targets.
• Experience delivering customer training or enablement, onboarding, or coaching.

Responsibilities

• Serve as main client contact, delivering support via phone, email, and other channels.
• Diagnose and resolve complex technical issues with structured troubleshooting.
• Leverage AI-enabled tools to speed diagnosis and improve responses.
• Lead one-on-one and group training sessions for reservations, operations, and guest experiences on the platform.
• Tailor training materials to client goals and validate data imports and setups before launch.
• Maintain CRM and knowledge systems records and contribute to knowledge bases.
• Collaborate with Product, CS, and other teams to surface feedback and drive improvements.

Skills

Customer support

SaaS operations

Training delivery

Communication

AI tools usage

US work authorization

Tools

CRM software

AI-enabled tools

Job description

Role overview

This remote position blends customer support and client enablement for a property management SaaS platform serving the hospitality and outdoor accommodation sector. The consultant owns the end-to-end client experience, guiding customers from onboarding through everyday operations while helping them extract lasting value from the software. A strong emphasis is placed on combining deep product fluency with modern, AI-assisted tooling to scale high-quality service across a global customer base.

Responsibilities

• Act as the main point of contact for clients, delivering timely, high-quality support across phone, email, and other channels.
• Diagnose and resolve complex technical issues using structured troubleshooting, replication, and escalation to reach durable fixes.
• Use AI-enabled tools to accelerate diagnosis, surface relevant knowledge, and improve the consistency and quality of responses.
• Plan and deliver engaging one-on-one and group training sessions that help clients confidently run reservations, operations, and guest experiences on the platform.
• Tailor training materials to each client's goals, configuration, and operating model, and validate data imports and system setup ahead of launch.
• Maintain accurate records in CRM and knowledge systems, and contribute to knowledge base articles, playbooks, and internal documentation.
• Collaborate with Product, Customer Success, and other internal teams to surface feedback, reduce repeat issues, and drive continuous improvement.

Requirements

• 1–3+ years of experience in customer support, technical support, SaaS operations, or a comparable customer-facing software environment.
• Working knowledge of property management, reservation, or operational SaaS platforms, ideally within hospitality, accommodation, or outdoor hospitality.
• Demonstrated ability to independently resolve complex Tier 2 and Tier 3 issues while consistently meeting SLA, CSAT, and productivity targets.
• Proven experience delivering customer training or enablement, such as onboarding, webinars, advanced product education, or workflow coaching.
• Excellent verbal and written communication skills, with the ability to build strong client relationships and remain professional under pressure.
• Hands‑on experience using AI‑assisted tools to improve troubleshooting, documentation, training effectiveness, or personal productivity.
• Must be currently authorized to work full‑time in the United States and reside in an eligible state.

Nice to have

• Background supporting customers across multiple time zones and regions.
• Experience creating or maintaining knowledge bases, training documentation, or shared wiki spaces.
• Track record of contributing to process improvement, automation, or operational excellence initiatives.
• Experience mentoring peers or supporting less‑experienced team members in a support or training environment.

Benefits and work setup

• Fully remote, distributed work model.
• Four weeks of fully paid caregiver leave to support aging dependents or family members when needed.
• Monthly home data stipend of $50 plus a $250 home office sign‑on bonus.
• Fertility care support options and access to financial experts for retirement and planning decisions.
• Direct Student Loan Payment Program, with eligibility rules applying.
• Posted pay range: $40,000–$45,000 USD, based on skills, experience, and internal budget.