Training Support

AGC Glass North America; Elizabethtown (KY); On-site; USD 55,000 - 85,000; Full time

Job summary

AGC Automotive Americas in Elizabethtown, KY, is seeking a Training Support professional to design, deliver, and evaluate training across production, quality, and safety domains. You will manage VWIs, OJT materials, eLearning content, and the LearnUpon LMS, ensuring records and qualification processes are up to date.

You’ll lead classroom sessions, onboarding, and follow-up evaluations, while partnering with SMEs and supervision to tailor training programs and support continuous improvement and

Qualifications

• High school diploma or equivalent.
• Experience in manufacturing, training, employee development, or related field preferred.
• Experience developing training materials, conducting presentations, and facilitating learning programs preferred.
• Strong understanding of manufacturing processes, work instructions, and training methodologies.
• Knowledge of adult learning principles and various learning styles.
• Excellent communication, presentation, and interpersonal skills.
• Strong organizational and time-management skills.
• Ability to prioritize multiple tasks and projects.
• Attention to detail and commitment to accuracy.
• Proficient computer skills, including Microsoft Office applications and Learning Management Systems.
• Ability to read, understand, and communicate written procedures and specifications.

Responsibilities

• Develop and maintain training materials, VWIs, assessments, work procedures, and training videos.
• Create and modify OJT training documents and qualification assessments.
• Develop eLearning content and training programs for production and support departments.
• Assist with developing OJT qualification levels and training pathways.
• Maintain training records and evaluate training effectiveness.
• Audit training systems and processes to ensure compliance with work instructions and procedures.
• Keep training documentation current as processes or procedures change.
• Manage LearnUpon LMS, user management, training assignments, and reporting.
• Train supervisors and personnel on LMS functionality and tracking requirements.
• Conduct classroom training related to safety, quality, production, leadership.
• Facilitate new hire orientation and onboarding programs.
• Coordinate and support on-the-job training for new hires and transfers.
• Conduct OJT evaluations and qualification assessments.
• Facilitate Train-the-Trainer and evaluator training.
• Conduct 30-, 60-, and 90-day follow-up training reviews.
• Support retraining and refresher training efforts as needed.
• Develop leadership training programs for Team Leaders and others.
• Identify training needs with SMEs and management; develop learning solutions.
• Support organizational development initiatives and audits.

Skills

Training development

Facilitation

Learning management systems

Communication skills

Microsoft Office

Education

High school diploma or equivalent

Tools

LearnUpon LMS

Microsoft Office

Job description

AGC | Training Support, Elizabethtown, KY

AGC Automotive Americas (AANA) is a leading supplier of automotive glazing for the OEM and aftermarket industries and is part of the AGC Group, the largest global glass supplier employing more than 50,000 worldwide in approximately 30 countries.

Location of Position: Elizabethtown, KY

The Training Support position is responsible for delivering and evaluating training programs that support production, quality, safety, and shop floor leadership development initiatives. This role ensures associates receive the knowledge, skills, and resources necessary to perform their jobs effectively through classroom instruction, on-the-job training (OJT), visual work instructions, eLearning, and shop floor leadership development programs. The position also manages training records, learning management systems, and qualification processes while supporting continuous improvement initiatives and regulatory compliance requirements.

Responsibilities:

Training Development & Administration

• Develop and maintain training materials, Visual Work Instructions (VWIs), assessments, work procedures, and training videos.
• Create and modify OJT training documents and qualification assessments.
• Develop eLearning content and training programs for production and support departments.
• Assist with developing OJT qualification levels and training pathways.
• Maintain training records and evaluate training effectiveness.
• Audit training systems and processes to ensure compliance with work instructions and established procedures.
• Keep all training documentation current as processes, equipment, or procedures change.
• Manage and administer the LearnUpon Learning Management System (LMS), including user management, training assignments, and reporting.
• Train supervisors and other personnel on LMS functionality and training tracking requirements

Training Delivery

• Conduct classroom training related to safety, quality, production, leadership, and other organizational needs.
• Facilitate new hire orientation and onboarding programs.
• Coordinate and support on-the-job training for new hires, transfers, temporary associates, and returning employees.
• Conduct and attend OJT evaluations and qualification assessments.
• Facilitate Train-the-Trainer programs and evaluator training.
• Conduct 30-, 60-, and 90-day follow-up training reviews.
• Support retraining and refresher training efforts as needed.
• Develop, track and facilitate leadership training programs for Team Leaders, Group Leaders, Maintenance personnel, and other designated employee groups.
• Partner with Subject Matter Experts (SMEs), supervisors, and management to identify training needs and develop effective learning solutions.
• Support the Associate Acceleration Process (AAP) and other employee development initiatives.
• Work with supervisors to create and maintain cross-training plans.
• Identify and develop internal trainers and subject matter experts.
• Support continuous improvement initiatives through training and skill development programs.
• Communicate training needs, gaps, and progress to all levels of the organization.
• Assist with preparation and support of internal and external audits.
• Support quality assurance countermeasures and corrective action initiatives through training development and implementation.

Additional Responsibilities

• Support training activities for production and support departments.
• Assist with special projects and other duties as assigned.
• Support organizational initiatives and employee development programs.
• Communicate effectively with associates, supervisors, managers, and leadership teams.

Education/Experience Requirements:

• High school diploma or equivalent
• Experience in manufacturing, training, employee development, or related field preferred.
• Experience developing training materials, conducting presentations, and facilitating learning programs preferred.
• Strong understanding of manufacturing processes, work instructions, and training methodologies.
• Knowledge of adult learning principles and various learning styles.
• Excellent communication, presentation, and interpersonal skills.
• Strong organizational and time-management skills.
• Ability to prioritize multiple tasks and projects.
• Attention to detail and commitment to accuracy.
• Proficient computer skills, including Microsoft Office applications and Learning Management Systems.
• Ability to work collaboratively across departments and organizational levels.
• Must be dependable and committed to continuous learning and development.
• Ability to read, understand, and communicate written procedures and specifications.

What can AGC Offer You?

We offer a competitive compensation package including base salary, structured bonus plan, comprehensive benefits, and opportunities for career advancement.

Equal Opportunity Employer – To be considered applicants must be legally authorized to work in the United States.

AGC is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on AGC. Please inform the company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process.