Training Specialist - USDA Rural Development Loan Servicing

iQuasar, LLC; San Antonio (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

iQuasar, LLC is hiring an experienced Trainer to support the USDA Rural Development Loan Servicing Call Center operations based in San Antonio, TX. This role requires delivering and continuously improving training programs for Customer Service Representatives (CSRs) to effectively assist USDA customers.

The ideal candidate will possess 3–5 years of training experience in a call center environment and have strong knowledge of call center operations and performance metrics. The position offers full-time employment with benefits.

Qualifications

• 3–5 years of training experience within a call center environment.
• Experience supporting USDA Rural Development loan servicing programs preferred.
• Ability to analyze call trends and translate operational data into actionable training improvements.

Responsibilities

• Deliver instructor-led and virtual training on USDA loan servicing policies and procedures.
• Monitor call volume trends to update training materials.
• Conduct follow-up assessments to measure training effectiveness.

Skills

Training experience in a call center environment

Knowledge of call center operations

Strong communication skills

Proficiency with MS Office Suite

Education

Bachelor’s degree in Business, Education, or related field

Tools

MS Office Suite

Virtual training platforms

Job description

iQuasar, LLC is hiring an experienced Trainer to support the USDA Rural Development Loan Servicing Call Center operations based in San Antonio, TX. This role requires delivering and continuously improving training programs for Customer Service Representatives (CSRs) to effectively assist USDA customers.

The ideal candidate will possess 3–5 years of training experience in a call center environment and have strong knowledge of call center operations and performance metrics. The position offers full-time employment with benefits.