Training Specialist II

Liberty Mutual Fire Insurance Co.; Boston (MA); Remote; USD 67,000 - 126,000; Full time

Job summary

Liberty Mutual Fire Insurance Co. is seeking a Training Specialist II to deliver technical training to frontline staff and managers across multiple US locations, including Boston.

The role includes both live and virtual classroom delivery, needs assessments, and content development to improve training quality. The position emphasizes engaging learners, applying varied instructional methods, and managing projects with SMEs and instructional designers.

Qualifications

• Bachelor's degree or equivalent experience in training or related field.
• 5-6 years of experience in mix of technical and training roles.
• Advanced education in training and development preferred.
• Strong written and verbal communication and advanced presentation skills.
• Ability to engage audiences and adapt to learning styles for desired outcomes.

Responsibilities

• Delivers moderately complex technical training to frontline employees and managers.
• Training includes live and virtual classroom delivery.
• Identifies media and methods based on audience and objectives.
• Conducts needs assessments to identify learning objectives.
• Develops training content to meet client needs and improve content quality.
• Leads modest-scale training development projects with SMEs and designers.
• May develop non-training learning solutions.
• Consults with managers to identify training needs and ensure course content meets them.
• Assesses programs to identify gaps and measures effectiveness.
• Manages program administration: scheduling, rosters, materials, facilities, tracking.
• Provides feedback and coaching in one-on-one and group settings.
• Creates development plans based on assessments and feedback; sources outside resources.
• Assists in sourcing third-party training vendors and manages vendor relationships.

Skills

Instructional design

Audience engagement

Learning styles

Communication skills

Facilitation

Project management

e-Learning software

Training delivery

Education

Bachelor's degree or equivalent experience

Advanced training/education in training and development preferred

Tools

e-Learning authoring tools

Job description

Training Specialist II

Job Locations: US-Remote | US-MA-Boston | US-AZ-Chandler | US-FL-Orlando | US-TX-Plano

ID: 2026-262127

Position Type: Full-Time

Job Grade: 13

Department: 081E-00727 C&S LEARNER ENGAGEMENT

Market: US Retail Markets

Referral Bonus Amount: 0

Minimum Salary: USD $67,000.00/Yr.

Maximum Salary: USD $126,000.00/Yr.

Typical Starting Salary: $77,300 - $102,500

Recruiter: Juan Paolo Codog

Internal Application Deadline: 10/16/2026

Referral Bonus Eligible?: Yes

This is a permanent role supporting the Licensing School and IASO teams.

Responsibilities

• Delivers moderately complex technical training programs to assigned client groups, typically consisting of front-line employees and managers.
• Training delivery includes both live and virtual classroom environments.
• Identifies appropriate training media and methodologies based on audience learning styles, nature of training being delivered, audience location, point in the learning process, etc.
• Conducts needs assessment to identify learning objectives.
• Develops training content to meet the needs of assigned client groups and/or to improve upon the quality of existing content.
• Leads training development projects of a modest scale, working with subject matter experts, managers, and instructional designers.
• Project work includes needs assessments, course content development, program assessments, participant testing/evaluations.
• May develop non-training learning solutions.
• Consults with managers to identify training needs and to ensure course content, training methodologies, and training materials meet those needs.
• Conducts formal training program assessments to identify gaps between learning objectives and learning outcomes.
• Develops and administers tools to measure effectiveness of training programs Recommends improvements to the quality of training programs based on analysis of training effectiveness.
• Handles program administration needs, to include communications, scheduling, roster management, materials production, facilities coordination, participant tracking, etc.
• Answers participant questions related to training.
• Provides feedback and coaching to client audience in one-on-one and group settings.
• Creates individual development plans based on formal assessments and manager feedback Identifies needs and provides recommendations for utilizing outside resources.
• Assists in sourcing third party training vendors.
• Handles vendor management, to include coordination of resources and ensuring quality of product and service levels delivered.

Qualifications

• Has working knowledge of instructional design principles and concepts.
• Strong knowledge of department duties, responsibilities and procedures.
• Strong written and verbal communication skills, to include advanced presentation/platform skills and solid facilitation skills.
• Proven ability to engage audiences in learning topics and to respond to audience needs.
• Solid ability to identify different learning styles and to select optimal delivery methods to achieve desired outcomes.
• Demonstrates solid project management skills. Knowledge of common e-Learning software applications required, including creating new modules.
• Bachelor's degree or equivalent experience required, in addition to 5-6 years' experience in mix of technical and training roles.
• Advanced education in training and development preferred.

Employees may apply for a new role after completing 12 months of employment in their current position.

Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.