Training Specialist

HotelKey; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in hospitality software is seeking a Training Specialist to develop and manage training programs for their innovative software solutions. This role involves creating tailored training content, collaborating with IT, and conducting webinars. The ideal candidate will possess strong communication skills, attention to detail, and a proactive approach to training needs. Join a dynamic team and contribute to shaping the future of HotelKey!

Benefits

Friendly workplace

Flexible schedule

Qualifications

• Experience in developing and managing training programs.
• Ability to communicate complex concepts to non-technical stakeholders.

Responsibilities

• Develop and facilitate training programs for software applications.
• Collaborate with IT to create training content.
• Evaluate training effectiveness and maintain participation records.

Skills

Communication

Teamwork

Troubleshooting

Attention to Detail

Multitasking

Job description

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Job Title: Training Specialist

Location: US (Remote)

HotelKey Overview

HotelKey is a global software company providing innovative solutions for the hospitality industry, serving both enterprise brands and independent hotels. We have achieved significant milestones, including software adoption at over 12,000 properties and being the mandated PMS at four major hotel enterprises.

Our success is driven by our commitment to top-quality products and outstanding customer service, which starts with taking care of our employees. We seek motivated, enthusiastic team players passionate about technology to join our growing team!

Job Summary

We are looking for an experienced and dynamic Training Specialist to develop, present, and manage training programs for our software applications and systems. You will create programs tailored to meet team training needs across the enterprise using blended, classroom, and virtual learning modalities.

Responsibilities

1. Develop, present, manage, and facilitate training programs, courses, and materials for software in an interactive environment.
2. Collaborate with IT staff to translate functional specifications into training content.
3. Create and maintain training materials, including curriculum, videos, and documentation.
4. Analyze training needs with business leaders.
5. Create storyboards and scenarios that mimic customer experiences.
6. Work with the tech team to design and update training solutions.
7. Conduct webinars on system functionality and best practices.
8. Research industry standards and incorporate new technologies into training.
9. Design or deliver additional content as needed for business training needs.
10. Evaluate training effectiveness and maintain records of participation.
11. Encourage participation and motivate learners during classes.
12. Communicate complex concepts effectively to non-technical stakeholders.
13. Work independently, prioritize tasks, and be proactive.

You’ll Succeed With

• Ability to work autonomously and be a self-starter.
• Strong communication and interpersonal skills.
• Proven teamwork ability.
• Flexibility to work occasional hours.
• Solution-oriented troubleshooting skills.
• Attention to detail and multitasking abilities.
• Excellent English communication skills.
• Willingness to travel 60-80% of the time.

Join our talented team and help shape the future of HotelKey! Please send your resume to [e-mail].

Benefits

• A friendly workplace with great people
• Flexible schedule in a fast-growing company

HotelKey is an Equal Opportunity Employer. We do not discriminate based on protected characteristics and provide reasonable accommodations for individuals with disabilities. Contact our HR team via email for accommodations.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Human Resources
• Industries: Software Development

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