Training Specialist

Bonterra; United States; On-site; USD 51,000 - 60,000; Full time

Job summary

Bonterra is hiring a Training Specialist to support our Learning & Training team by producing customer-facing educational content and facilitating virtual learning for nonprofit customers. The role suits a learning professional growing instructional skills, working from templates, scripts, and guidelines, and delivering content reliably.

You will execute assigned work, ask clarifying questions, and progress toward independent ownership of standard content types, including async-first learning

Qualifications

• Ability to assess training needs through stakeholder consultation before developing or delivering content — treats each request as a starting point, not a confirmed solution.
• Ability to independently conduct basic needs assessments with internal stakeholders for standard content types.
• Proficiency in developing training content from provided designs, templates, and scripts, with a working understanding of async-first learning principles.
• Ability to facilitate live virtual training sessions from detailed guides, including managing unexpected questions in the moment and ensuring appropriate follow‑up.
• Ability to independently structure standard content types for self‑paced consumption, including knowledge checks and removal of facilitator‑dependent interactions.
• Strong verbal and written communication skills, with demonstrated comfort presenting to large virtual audiences.
• Strong attention to detail and time management, with a consistent ability to meet content deadlines.
• Proficiency using AI production tools in accordance with templates and workflows.

Responsibilities

• Host virtual customer events, delivering a professional, welcoming, and well-paced online learning experience.
• Facilitate scripted live webinars for Bonterra customers, following standard agendas and lesson plans with accuracy.
• Produce educational videos using existing templates, scripts, and AI production tools, applying QA checklists before content is customer-facing.
• Keep LMS content accurate and current so customers encounter up-to-date information.
• Answer customer questions during live sessions and escalate complex questions appropriately.
• Communicate proactively when deliverable timelines are at risk.
• Collaborate with teammates and ask clarifying questions before beginning work to address actual customer needs.
• Apply async-first learning principles, structuring content for self-paced consumption.

Skills

Needs assessment

Content development

Live webinar facilitation

Async-first learning

Quality assurance

Cross-functional collaboration

Time management

AI tools usage

Tools

Synthesia

Claude

Zoom

Job description

US Salary Range: $50,600 - $60,000

About Us

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

About the Role

We are looking to hire a Training Specialist to support Bonterra's Learning & Training team by producing customer-facing educational content and facilitating virtual learning experiences for nonprofit customers. This role is well-suited for a learning professional who is building their instructional skills and is comfortable working from established templates, scripts, and guidelines. The Training Specialist is expected to execute assigned work reliably, ask good clarifying questions, and grow toward independent ownership of standard content types.

Key Responsibilities

• Host virtual customer events for Bonterra's nonprofit customers, delivering a professional, welcoming, and well-paced online learning experience.
• Facilitate scripted live webinars for Bonterra customers, following standard agendas and lesson plans with accuracy and confidence.
• Produce educational videos using existing templates, scripts, and AI production tools (including Synthesia), applying provided QA checklists before any content is customer-facing.
• Keep LMS content accurate and current so customers encounter up-to-date information.
• Answer customer questions during live sessions in a respectful and informative manner, escalating off-script or complex questions appropriately.
• Communicate proactively when deliverable timelines are at risk.
• Collaborate with teammates and ask clarifying questions before beginning work to ensure the training produced addresses the actual customer need.
• Apply async-first learning principles as guided, including structuring content for self-paced consumption.

Required Skills & Abilities

• Ability to assess training needs through stakeholder consultation before developing or delivering content — treats each request as a starting point, not a confirmed solution.
• Ability to independently conduct basic needs assessments with internal stakeholders (e.g., Customer Success) for standard content types.
• Proficiency in developing training content from provided designs, templates, and scripts, with a working understanding of async-first learning principles.
• Ability to facilitate live virtual training sessions from detailed guides, including managing unexpected questions in the moment and ensuring appropriate follow‑up.
• Ability to independently structure standard content types (feature walkthroughs, onboarding modules) for self‑paced consumption, including knowledge checks and removal of facilitator‑dependent interactions.
• Strong verbal and written communication skills, with demonstrated comfort presenting to large virtual audiences.
• Strong attention to detail and time management, with a consistent ability to meet content deadlines and keep live sessions on schedule.
• Proficiency using AI production tools (e.g., Synthesia, Claude) in accordance with established templates and workflows.
• Commitment to quality assurance for AI‑generated content, including consistent use of QA checklists and proactive issue escalation prior to customer delivery.
• Ability to independently learn new tools through self‑directed exploration.
• Clear and proactive communicator who keeps immediate teammates informed and avoids creating blockers for cross‑functional partners.
• Ability to complete assigned deliverables on time, with a proactive approach to surfacing risks and requesting guidance when needed.
• Ability to manage multiple concurrent projects while maintaining consistent quality standards.

Technical & Working Requirements

• Reliable internet connection and professional home office setup suitable for virtual facilitation.
• Ability to present and facilitate remotely for extended periods.
• Comfort with video conferencing platforms (Zoom or equivalent) and virtual classroom management.
• At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

Our Culture

At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here.

Compensation & Benefits

We offer a comprehensive benefits package that supports your health, well‑being and growth - explore full details here. Compensation and benefits for this role apply to full‑time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of Bonterra’s total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program.

Equal Opportunity & Accommodations

At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law. If you require a reasonable accommodation during the application process, please submit a request.

For too long, the people behind the scenes of social good have used cumbersome paper and spreadsheets or outdated technology created for sales teams to report on outcomes for their organizations—methods and tools that reduce the amount of time they could spend doing good, fail to uncover valuable insights and details around outcomes of their good work, and even lead to disengagement and turnover.

At Bonterra, we’re changing that. We work with nonprofit organizations, public agencies, corporations, philanthropic organizations, and foundations to help connect with donors and volunteers, distribute grants and funds, drive fundraising and grant acquisition, manage casework, and measure outcomes and impact.

Today, Bonterra’s technology enables over 15,000 nonprofit organizations do more good and powers more than 50% of the Fortune 100’s philanthropic giving efforts.

We exclusively cater to the unique needs of social good organizations with intuitive technology, powerful analytics, and easy‑to‑ use reporting.

Quite simply: We power those who power social impact.