Principal Product Manager

Bonterra; Northern (KY); Hybrid; USD 160,000 - 190,000; Full time

Job summary

Bonterra is seeking a Principal Product Manager to own a critical product area within Fundraising Experiences, shaping strategy and outcomes for nonprofit customers. You’ll lead cross‑functional teams, drive discovery, pricing, and go‑to‑market plans, with strong emphasis on AI features and measurable results.

You will work in a fast‑paced SaaS environment, partner with Engineering, Design, Marketing, and Sales, and mentor junior PMs while focusing on impact and customer value.

Qualifications

• 8+ years in product management or related field.
• Experience shipping AI-powered features.
• Fluency with AI tools and workflows.
• Ability to define strategy, OKRs, and roadmaps.
• Experience with agile cross-functional teams.

Responsibilities

• Define target markets, segments, and product strategy.
• Lead end-to-end product launches with engineering and design.
• Collaborate with marketing, sales, and customer success.
• Monitor metrics and drive data-informed decisions.
• Mentor junior product managers.

Skills

Product management

AI/ML features

Data-driven decisions

Cross-functional leadership

Agile methodologies

Stakeholder management

SaaS experience

Pricing strategy

Education

MBA or advanced degree (not required)

Tools

Jira

Productboard

Amplitude

Looker

Job description

US Based Salary: $160,000 - $190,000 DOE + 15% Annual Bonus

About Us

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

About the Role

Bonterra is on a mission to empower nonprofits to raise more, engage supporters more deeply, and drive lasting social impact. As a Principal Product Manager, you will own a critical product area within our Fundraising Experiences business unit, shaping strategy and execution to deliver meaningful outcomes for nonprofit customers and their supporters. You will operate as a strategic leader and hands‑on product manager, accountable for discovering the right target markets, problems to solve, delivering high‑impact solutions, and driving measurable customer and business results. This role requires strong product judgment, deep customer empathy, comfort with data and experimentation, and the ability to lead cross‑functional teams through ambiguity.

What You’ll Do

Own Product Strategy & Outcomes

Define target markets and customer segments, identifying where Bonterra can win and how to differentiate. Define and evolve a clear product vision, strategy, and roadmap aligned to Bonterra’s mission and business objectives. Own and be accountable for product outcomes, including adoption, engagement, retention, and revenue impact. Translate company-level goals and OKRs into focused product bets with clear success metrics.

Own Continuous Product & Market Discovery

Continuously assess market trends, competitive positioning, and emerging opportunities to inform strategy. Partner with Design, Engineering, and Research to run continuous discovery, including customer interviews, usability testing, data analysis, and experimentation. Identify and validate customer problems, test hypotheses, and ensure solutions deliver real customer and business value. Develop deep understanding of nonprofit workflows, motivations, and constraints across different customer segments.

Own Packaging, Pricing & Positioning

Own product packaging and pricing strategy, including tiering, monetization models, and value-based pricing; with the ability to navigate unique considerations of AI features. Define clear, compelling product positioning and messaging that differentiates Bonterra in the market. Continuously test and optimize pricing and packaging based on market feedback and performance.

Deliver High-Impact Solutions

Lead end-to-end product launches. Collaborate closely with Engineering and Design to define solutions, scope work, and deliver iteratively. Partner closely with Marketing, Sales, and Customer Success to drive successful go-to-market execution. Measure and optimize go-to-market performance, including conversion, pipeline contribution, and adoption. Maintain a healthy, prioritized roadmap focused on outcomes over output, making clear trade-offs when needed.

Use Data, AI, and Insights to Inform Decisions

Define and monitor key product metrics; use qualitative and quantitative data to guide prioritization and iteration. Leverage experimentation and analytics to evaluate product performance and inform roadmap decisions. Contribute to Bonterra’s use of AI-driven and data-informed capabilities, with an emphasis on responsible, customer‑centric application.

Launch, Learn, and Iterate

Lead product launches in partnership with Marketing, Sales, and Customer Success, ensuring strong positioning and enablement. Gather post‑launch insights and continuously refine the product based on customer feedback and performance data.

Influence & Lead Across the Organization

Act as a trusted product leader and subject‑matter expert for your product area. Communicate clearly and persuasively with stakeholders at all levels, including executives. Mentor and support junior product managers, contributing to a strong product culture grounded in learning and impact.

What You Bring

• 8+ years of product management, product marketing, or a hybrid role experience building and scaling SaaS and AI-driven products, ideally in B2B or platform environments.
• Demonstrated experience shipping AI-powered or ML-driven product features
• Practical fluency with AI tools and workflows — you use AI to do your own job better, not just as a talking point.
• Proven experience owning product strategy and outcomes, not just feature delivery.
• Strong discovery skills, including customer research, problem framing, and hypothesis-driven development.
• Understanding of responsible AI principles — bias, fairness, transparency, privacy — and how to apply them in a product context without slowing teams down unnecessarily.
• Experience working in agile, cross‑functional teams with Engineering and Design partners.
• Comfort using data to make decisions, define success metrics, and evaluate trade‑offs.
• Excellent communication and stakeholder management skills, with the ability to influence without authority.
• Experience with modern product tools (e.g., Jira, Productboard, Amplitude, Looker, or similar).
• Passion for Bonterra’s mission and interest in building technology that supports social impact organizations.
• Nice to Have Experience in nonprofit technology, fundraising, payments, or engagement platforms.
• MBA or advanced degree (not required).

At Bonterra, we’re building AI-powered tools to solve real human challenges—and we want teammates who share that enthusiasm.

We value people who will champion AI and bring diverse perspectives from different industries, backgrounds, and cultures. Together, we create AI that breaks down barriers, empowers communities, and delivers better outcomes

At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

Our Culture

At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here.

Compensation & Benefits

We offer a comprehensive benefits package that supports your health, well‑being and growth - explore full details here. Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of Bonterra’s total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program.

Equal Opportunity & Accommodations

At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law. If you require a reasonable accommodation during the application process, please submit a request.

For too long, the people behind the scenes of social good have used cumbersome paper and spreadsheets or outdated technology created for sales teams to report on outcomes for their organizations—methods and tools that reduce the amount of time they could spend doing good, fail to uncover valuable insights and details around outcomes of their good work, and even lead to disengagement and turnover. At Bonterra, we’re changing that. We work with nonprofit organizations, public agencies, corporations, philanthropic organizations, and foundations to help connect with donors and volunteers, distribute grants and funds, drive fundraising and grant acquisition, manage casework, and measure outcomes and impact. Today, Bonterra’s technology enables over 15,000 nonprofit organizations do more good and powers more than 50% of the Fortune 100’s philanthropic giving efforts. We exclusively cater to the unique needs of social good organizations with intuitive technology, powerful analytics, and easy‑to‑use reporting. Quite simply: We power those who power social impact.