Assistant Event Manager (PT)

Bonterra; United States; Remote; USD 28,000 - 40,000; Part time

Job summary

Bonterra is seeking a part-time, seasonal On-site Event Support role to assist client events across multiple markets in the United States. The role requires location in or near the markets listed and travel within a 125-mile radius of home.

You will collaborate with Event Managers and Onsite Support to manage OneCause technology, including laptops and iPads, and ensure smooth event execution at venues. A strong customer-service background and excellent communication are essential.

Qualifications

• 2+ years of in-person customer service experience.
• Comfortable using web-based software and smartphone tech (iPhone/Android).
• Ability to set up and troubleshoot hardware (iPads/laptops).
• Exceptional communication skills, written, interpersonal and public speaking.

Responsibilities

• Support the successful execution of customer events through on-site management of OneCause technology.
• Work with OneCause staff including Event Managers, Onsite Support, and Support Staff.
• Help manage OneCause technology including OneCause software, laptops, and iPads.
• Assist Event Manager with client expectations and project tasks.
• Navigate and troubleshoot the software in real time during events.
• Review client auction and guest data and make necessary changes.
• Assist clients to maximize event revenue by following best practices.

Skills

In-person customer service

Effective communication

Travel readiness

Tech-savvy

Tools

OneCause software

iPads

Laptops

Job description

US Salary Rate: $25/hour upon successful completion of training and certification requirements

About Us

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies.

About the Role

THIS IS A FULLY ONSITE ROLE SUPPORTING EVENTS IN BOSTON, CLEVELAND, FORT WAYNE, PHILADELPHIA, RICHMOND, VIRGINIA BEACH, NEW YORK CITY AND SURROUNDING AREAS. CANDIDATES MUST BE LOCATED IN OR NEAR ONE OF THESE MARKETS TO BE CONSIDERED.

OneCause, a Bonterra Company, is committed to helping cause-driven organizations amplify their message and raise more funds with easy-to-use fundraising solutions. First to market as BidPal in 2007 with revolutionary mobile bidding, our solutions now power online giving, event management, mobile bidding, and peer-to-peer fundraising for nonprofit organizations of all sizes. This is a part-time, seasonal position supporting our clients during on-site events. The location of events varies. On-site Requirements:

• You must be able to travel within a 125-mile radius of your home market.
• On-site attendance for events lasting 10-12 hours, with the physical ability to stand and move for extended periods.
• Scheduling flexibility.

Candidate Responsibilities:

• Support the successful execution of customer events through on-site management of OneCause technology
• Work with OneCause staff including Event Managers, Onsite Support, and Support Staff
• Help manage OneCause technology including OneCause proprietary software, laptops, and iPads
• Assist Event Manager with assigned OneCause-related client expectations
• Assist Event Managers in navigating and troubleshooting our software in real time
• Review all client auction and guest data and make appropriate changes where necessary
• Work with client to ensure software is fully utilized to maximize event revenue by providing recommendations that follow best practices

Requirements:

• 2+ years of in-person customer service experience
• Comfortable using intuitive web-based software as well as smartphone technology (iPhone and Android)
• Basic knowledge of setting up and troubleshooting hardware (iPads/laptops/smartphones)
• Exceptional communication skills, not limited to but including written, interpersonal, and public speaking.
• Highly organized with the ability to meet multiple concurrent deadlines in a fast-paced environment.
• High level of initiative

Bonus Points if you have:

• Event, non-profit, or fundraising experience
• Experience with web-based software

At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

Our Culture

At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact.

Compensation & Benefits

We offer a comprehensive benefits package that supports your health, well-being and growth.

Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of Bonterra's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program.

Equal Opportunity & Accommodations

At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law.

If you require a reasonable accommodation during the application process, please submit a request.

For too long, the people behind the scenes of social good have used cumbersome paper and spreadsheets or outdated technology created for sales teams to report on outcomes for their organizations-methods and tools that reduce the amount of time they could spend doing good, fail to uncover valuable insights and details around outcomes of their good work, and even lead to disengagement and turnover. At Bonterra, we’re changing that. We work with nonprofit organizations, public agencies, corporations, philanthropic organizations, and foundations to help connect with donors and volunteers, distribute grants and funds, drive fundraising and grant acquisition, manage casework, and measure outcomes and impact. Today, Bonterra's technology enables over 15,000 nonprofit organizations do more good and powers more than 50% of the Fortune 100's philanthropic giving efforts. We exclusively cater to the unique needs of social good organizations with intuitive technology, powerful analytics, and easy-to- use reporting. Quite simply: We power those who power social impact.