Training Specialist

Operation PAR, Inc.; Saint Petersburg (FL); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Operation PAR, Inc. is seeking an Urgent Care Trainer who will design, coordinate, and deliver non-clinical onboarding for clinic staff. You will ensure staff are familiar with agency policies, customer service standards, HIPAA and confidentiality, and compliance requirements across multiple sites.

The role emphasizes training scheduling, material development, and competency tracking, with collaboration across departments to tailor content and support ongoing professional development.

Formación

• Non-clinical onboarding for new and existing staff.
• Training scheduling and facilitation across multiple topics.
• HIPAA privacy rules, CFR-Part 2, patient confidentiality and safety policies.

Responsabilidades

• Lead orientation sessions for newly hired staff.
• Schedule training sessions per licensure/ accreditation timeframes.
• Develop and maintain a training calendar and materials.
• Track attendance, assessments, and certifications; report to management.

Conocimientos

Training coordination

Onboarding

Public speaking

Customer service

HIPAA knowledge

Compliance knowledge

Time management

Staff development

Herramientas

EMR software (Avatar)

Descripción del empleo

GENERAL DESCRIPTION: The Urgent Care Trainer designs, coordinates, and delivers non-clinical onboarding for new and existing clinic staff. This role focuses on ensuring staff are familiar with all the agencies required policies & procedures, customer service standards, HIPAA/confidentiality and compliance. The trainer ensures team members have the tools needed to be successful in their positions.KEY RESPONSIBILITIES:Training Scheduling and Facilitation:Lead structured orientation sessions for all newly hired employeesSchedule training sessions for all staff, ensuring compliance with mandated time frames required by licensure and accreditationDevelop and maintain a comprehensive training calendarFacilitate engaging and effective training programs across various topics pertinent to the agency's needs. Topics include but are not limited to:New Employee OrientationEthicsVerbal De-escalationCustomer CareAvatar (EMR)Motivational InterviewingTrauma Informed CareMedication Assisted TreatmentClinical DocumentationCompliance and Documentation:Ensure all training programs meet the standards set by licensure and accreditation bodiesMaintain accurate records of all training activities, including attendance, assessments, and certificationsCompliance & Policy Instruction: Train staff on HIPAA privacy rules, CFR-Part 2, safety protocols, patient confidentiality, policies & procedures and front-desk customer service standards.Provide timely reports on training activities and compliance status to managementCompetency Tracking: Monitor new hire progress, conduct post-training evaluations, identify knowledge gaps, and report results to clinic managers and HR.On-Site Training:Adapt training content and delivery methods to suit diverse audiences and settingsMaterial Development: Create and update training manuals, video guides, cheat sheets, and step-by-step digital learning modules.Program Development:Collaborate with management to identify training needs and develop appropriate training programsEvaluate the effectiveness of training programs and make necessary adjustmentsCollaboration and Support:Coordinates with external CPR training providers to schedule and facilitate CPR certification and training sessions for staff.Work closely with department heads and supervisors to coordinate training schedules and address specific training needsProvide support and resources to staff to enhance their learning and professional developmentAct as a resource for staff seeking additional training or professional development opportunitiesESSENTIAL JOB FUNCTIONS:Commitment to workplace of dignity and respect;Compliance with all Equal Employment Opportunity rules and guidelines;Ability to work with others cooperatively and cordially in a spirit of teamwork;Ability to appear at work as scheduled, mindful of the company’s attendance policies;Ability to accept direction from managers and supervisors in a respectful and collaborative manner.Clear and patient verbal communication and presentation skills.Strong organizational and time-management habits.