Case Manager- EPS

Sacramento Native American Health Center, Inc; Redding (CA); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Competitive Wages

Medical Insurance

Vision Insurance

403 (b) Retirement Plan with matching

Long-term Disability coverage

Life Insurance

Flexible Spending Account

Paid Vacation

Paid Holidays

CME with stipend

Employee Assistance Program

Jury Duty Pay

Bereavement Pay

Prescription Discount Program

529 College Savings Plan

Educational Reimbursement

Free Teledoc service

Job summary

Shasta Community Health Center is seeking an Enhanced Patient Services Case Manager to provide comprehensive case management for patients with complex health and social needs, including housed and unhoused individuals. You will coordinate care with medical teams, community partners, and hospitals, enroll participants, assess needs, and monitor progress in our case management system.

Applicants should have a high school diploma or equivalent, a CA driver’s license, and be able to work in diverse

Qualifications

• High school diploma or equivalent.
• Must possess a valid California Driver's License and meet SCHC Auto Insurance Policy.
• Preferred: Two-Year associate degree or equivalent in Case Management.
• Experience working with the homeless population; outpatient clinic or mental health/SUD settings.
• Knowledge of harm reduction or Housing First principles.

Responsibilities

• Provide case management for patients with complex health and social needs.
• Coordinate with patient medical teams, community organizations, and hospitals.
• Assess needs, referrals, and care plans; document progress in Case Management system.
• Travel to other offices and community locations as needed.
• Support patients with transitions of care and participate in Street Medicine.
• Maintain patient confidentiality and CPR certification; adhere to SCHC protocols.

Skills

Case management

Interdisciplinary collaboration

Mental health knowledge

Field work

CPR certification

Communication skills

Travel to locations

Education

High school diploma

Two-Year associate degree in Case Management

Job description

• Location 1035 Placer Street,Redding, CA, 96001,United States
• Base Pay $23.00 - $33.80 / Hour
• Job Category CM
• Employee Type Regular Full-Time HNE

Description

Base Pay: $23.00 - $33.80

JOB SUMMARY

Provide case management services for patients with complex health and social issues. Including individuals who are unsheltered, have a substance use or mental health diagnosis or are high utilizing Medi-Cal and Medi-Medi beneficiaries. The Enhanced Patient Services Case Manager will support accessing and linking patients to resources in the community. The Case Manager is responsible for enrolling appropriate participants, assessing, making appropriate referrals, appointment setting, and monitoring/reporting patients’ progress and needs, patient empowerment and utilization review and fieldwork. The Case Manager will work closely with the patient’s medical team, community non-profits, hospitals and health clinics to coordinate access to primary health care. The Case Manager will also be responsible for following SCHC protocol and practices around billing, documenting case notes, and entering data regarding patients’ progress in the required Case Management system. This position is responsible for working with individuals with complex health and psychosocial needs. This position is responsible for working with patients in housed and unhoused settings and in a variety of program settings, including Medical Respite.

JOB DUTIES AND RESPONSIBILITIES

Performs a variety of services related to the case management of patients

Reviews daily referrals: meet with clients to obtain program consent, administer required assessments, and review client’s care plan, medical follow-up and psychosocial needs.

Work collaboratively with patient’s medical team

Identifies needs of patients and draws from a comprehensive bank of community resources

Follows an assessment protocol to assess the needs of patients

Respect and value the patients in showing sensitivity to issues of diversity, ethnicity, gender, sexual orientation, age and disability

Engages the patient in the development of a service plan tailored to meet the patient’s unique needs, circumstances, and preferences as determined through assessment

Assist clients in establishing individualized health goals, identifying potential problems/barriers; provide health education resources. Provide advocacy for clients and monitor client’s progress.

Coordinate logistics for health goal adherence

Supports patient with creating a continuum of care plan to meet their physical and social needs.

Educates the patient to make informed choices; maintains client records that include assessment plans, and case notes that are comprehensive and up to date

Coordinate with Community and County Agencies involved with the homeless population

Participates in interdisciplinary treatment team and supports patient’s ability to communicate his/her needs effectively

Attend community meetings, as approved by supervisor

Supports patients with transitions of care

Document all clinical support tasks to meet data collection requirements

Participates in Street Medicine as part of a multidisciplinary team

If current on Medical Assistant Certification, may perform clinical duties within scope of practice.

Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of mental illness issues and sensitivity towards issues of diversity

Ability to work independently and as part of a team

Can express the mission of the Medical Respite program to other staff, patients, and to the broader community

Knowledge of adult learning theories and group dynamics

Ability to work in a variety of settings, including fieldwork in the community.

Ability to manage a complex case load

Excellent verbal and written communication skills

Strong organizational skills

Ability to effectively present information, respond to questions, and generally communicate clearly and respectfully with participants, coworkers, other agencies and companies

Comfortable discussing sensitive health issues with clients

Strong interpersonal skills. Ability to work with people with a variety of backgrounds and educational levels both in person and on the phone

Good judgment, problem solving and decision-making skills

Ability to uphold client confidentiality with the utmost professionalism

Ability to travel to other offices and community locations

Support patients in a non-judgmental way.

Ability to complete CPR certification

EDUCATION & EXPERIENCE

High school diploma or equivalent

Must possess a valid California Driver's License and meet the requirements of the SCHC Auto Insurance Policy.

PREFERRED QUALIFICATIONS

Two-Year associate degree or equivalent experience in Case Management

Experience working with the homeless population

Previous experience working in an outpatient clinic, doctor's office, or programs for mentally ill, SUD clients

Knowledge of harm reduction practices or theories

Knowledge of Housing First principles

BENEFITS

• Competitive Wages
• Medical Insurance
• Vision Insurance
• 403 (b) Retirement Plan with matching employer contribution
• Long-term Disability coverage
• Accidental Death and Dismemberment
• Life Insurance
• Flexible Spending Account
• Paid Vacation
• Paid Holidays
• CME with stipend, for those eligible
• Employee Assistance Program
• Jury Duty Pay
• Bereavement Pay
• Prescription Discount Program
• 529 College Savings Plan
• Educational Reimbursement
• Free Teledoc service for benefit eligible employees

Shasta Community Health Center is an Equal Opportunity Employer