Training Specialist

Brooksource; Providence (RI); Hybrid; USD 65,000 - 110,000; Full time

Job summary

Brooksource in Providence, RI is seeking an experienced Training professional to organize, develop, and deliver technical and operational training programs.

You will facilitate instructor-led and on-the-job training, collaborate with product and operations teams, assess training effectiveness, and stay current with LMS technologies.

This role requires strong communication, facilitation, and project-management skills, with flexibility to work onsite, remote, or hybrid.

Qualifications

• Bachelor's degree or 5+ years of progressive training experience.
• Experience creating and facilitating technical and operational training programs for classroom and eLearning environments.
• Ability to absorb information from multiple stakeholders and translate it into practical training solutions.
• Excellent facilitation, organizational, and time-management skills.
• Knowledge of LMS and Microsoft Office.

Responsibilities

• Organize, develop, plan, and execute all aspects of training curriculum, including instructor-led training modules, procedure manuals, job aids, eLearning assets, and assessments.
• Facilitate instructor-led and on-the-job training programs, demonstrations, meetings, and workshops using existing and newly developed training resources, systems, and tools.
• Collaborate with operational and product teams to identify training gaps and develop effective solutions.
• Partner with stakeholders to remain aligned with future training requirements and changes to established programs.
• Maintain and report on program participation, assessment results, retraining requirements, and recommended improvements to training programs and strategies.
• Engage with functional leaders and teams to implement training requirements and drive continuous improvements to training programs and practices.
• Develop and implement assessment criteria and processes to evaluate training effectiveness and identify opportunities for improvement.
• Stay current with the latest training methods, techniques, technologies, and Learning Management Systems (LMS).
• Continuously strive to improve the overall training experience and effectiveness.
• Build strong internal and external relationships to identify, gain, and share best practices.
• Support emergency and special-assignment activities when required by business operations.
• Be flexible to work onsite, remotely, or in a hybrid environment based on business requirements.

Skills

Training development

Facilitation

Stakeholder management

Organizational skills

Time management

Communication

LMS knowledge

Content creation

Microsoft Office

Education

Bachelor's degree

5+ years progressive training experience

Tools

LMS

Job description

• Organize, develop, plan, and execute all aspects of training curriculum, including instructor-led training modules, procedure manuals, job aids, eLearning assets, and assessments for technical and operational training.
• Facilitate instructor-led and on-the-job training programs, demonstrations, meetings, and workshops using existing and newly developed training resources, systems, and tools.
• Collaborate with operational and product teams to identify training gaps and develop effective solutions.
• Partner with stakeholders to remain aligned with future training requirements and changes to established programs.
• Maintain and report on program participation, assessment results, retraining requirements, and recommended improvements to training programs and strategies.
• Engage with functional leaders and teams to implement training requirements and drive continuous improvements to training programs and practices.
• Develop and implement assessment criteria and processes to evaluate training effectiveness and identify opportunities for improvement.
• Stay current with the latest training methods, techniques, technologies, and Learning Management Systems (LMS).
• Continuously strive to improve the overall training experience and effectiveness.
• Build strong internal and external relationships to identify, gain, and share best practices.
• Support emergency and special-assignment activities when required by business operations.
• Be flexible to work onsite, remotely, or in a hybrid environment based on business requirements. Remote employees may occasionally be required to report onsite for face-to-face meetings, vendor training, or coordination activities.

Education & Experience

• Bachelor's degree or at least five years of progressive training experience.
• Demonstrated experience creating and facilitating technical and operational training programs and materials for classroom and eLearning environments.
• Ability to absorb information from multiple stakeholders and functional teams and translate it into practical, creative training solutions.
• Ability to achieve timely results in a highly technical and operational environment.
• Excellent facilitation, organizational, and time-management skills.
• Ability to manage multiple training programs, priorities, and stakeholders simultaneously.
• Knowledge of industry-leading training methods, platforms, tools, and Learning Management Systems (LMS).
• Proficiency in Microsoft Office and other relevant training/program software.

Preferred Qualifications

• Knowledge and understanding of electric or gas policies, processes, systems, tariffs, and general industry practices.
• Understanding of customer experience processes and systems within a regulated environment.
• Exposure to utility regulations, policies, and compliance requirements.
• Utility industry experience is preferred but not required.
• Training Development: Ability to design and develop effective technical and operational training programs.
• Facilitation: Strong classroom, virtual, workshop, and on-the-job training facilitation skills.
• Communication: Excellent verbal and written communication skills with the ability to tailor messaging to different audiences.
• Stakeholder Management: Ability to work effectively with diverse internal and external stakeholders.
• Understanding Others: Ability to understand stakeholder needs, perspectives, and concerns, even when they are not explicitly communicated.
• Impact & Influence: Ability to adapt communication and training approaches based on the audience and business requirements.
• Team Player: Promotes team effectiveness by soliciting input, communicating expectations, supporting collaboration, and participating in root-cause analysis and problem-solving.
• Continuous Improvement: Ability to evaluate training effectiveness and identify opportunities to improve training programs and materials.
• Organization: Strong ability to manage multiple projects, priorities, deadlines, and stakeholders.