Ops Process & Procedures Training - Assoc/Interm/Sr/Lead

PPL Corporation; Allentown (Lehigh County); On-site; USD 60,000 - 85,000; Full time

Job summary

PPL Corporation is seeking an Ops Process & Procedures Training Specialist to support delivery of operations processes and training for utility personnel. You will prepare work procedures, training materials, and coordinate sessions while maintaining compliance with safety standards.

The role emphasizes instructional design, training delivery, and collaboration across teams to ensure up-to-date procedures and documentation.

Qualifications

• Experience in operational training and procedure development preferred.
• Instructional design or trainer certification preferred.
• Knowledge of LMS and training evaluation practices.

Responsibilities

• Deliver standardized operations processes and training sessions for electric and gas personnel.
• Assist in preparing work procedures, training materials, and job aids.
• Coordinate logistics for training sessions and maintain accurate records in LMS.
• Support evaluation of training effectiveness and compliance with safety requirements.

Skills

Training Administration

Compliance Tracking

Field Exposure

Technical Training

Content Development

LMS

Safety & Compliance

Cross-Functional Collaboration

MS Office

Education

Bachelor’s degree in operations management or related

Job description

Company Summary Statement

As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.

Overview

The Ops Process & Procedures Training Specialist is responsible for working under general supervision to support delivery of operations processes and procedures, and associated training for electric and gas utility personnel. The role assists in preparing work procedures, training materials, coordinating sessions, and maintaining procedural and training records to ensure accurate documentation and compliance. The role builds foundational knowledge of operational procedures and supports consistent application of safety, compliance, and standard practices across the workforce.

Responsibilities

The Ops Process & Procedures Training Specialist position may be hired at the Associate, Intermediate, Senior, or Lead level. The position responsibilities listed below reflect those of the Associate level. Additional/varying responsibilities may be included for other levels of the Ops Process & Procedures Training Specialist role.

• Deliver standardized operations process, and procedures and training sessions for electric and gas personnel, ensuring clear communication of content and adherence to established training guidelines
• Support preparation of work procedures, training material, job aids and presentations by updating content based on approved procedures, system changes, and feedback from senior trainers
• Assist in coordinating logistics for procedure reviews and training sessions, including scheduling, materials setup, and participant communication to ensure smooth and effective training delivery
• Apply established instructional methods to facilitate classroom and field-based learning, reinforcing understanding of operational procedures, safety practices, and compliance requirements
• Maintain accurate training records, attendance logs, and completion data in learning management systems to support compliance and reporting requirements
• Respond to trainee questions and provide clarification on standard operating procedures, escalating complex technical or procedural issues to senior trainers or SMEs
• Observe field and operational activities to build foundational understanding of electric and gas processes, procedures, and system operations
• Support evaluation of training effectiveness through basic assessments and participant feedback, documenting observations for continuous improvement efforts
• Follow all applicable safety policies and regulatory requirements while delivering and supporting training programs, reinforcing safe work practices in all learning environments
• Collaborate with peers and cross-functional teams to ensure alignment of training materials with current operational procedures and organizational standards
• Assist in updating training content to reflect minor procedural changes, ensuring materials remain accurate and relevant for frontline employees
• Participate in personal development activities to build technical knowledge, instructional skills, and familiarity with utility operations processes and procedures
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

The Ops Process & Procedures Training Specialist position may be hired at the Associate, Intermediate, Senior, or Lead level. Level offered will be determined by the successful candidate's background, education & experience.

Associate level:

Required Education

Bachelor’s degree in operations management, Business or related discipline, or an equivalent combination of education and experience on a year-to-year basis is required or commensurate work experience is required.

Required Experience

• 0-2 years of relevant experience in operational training, procedure development, work standardization or a related field is required. Industry experience is preferred.
• Instructional Designer / Trainer Certification (Preferred)

Skills:

• Training Administration & Compliance Tracking
• Field Exposure & Operational Familiarization
• Technical Training Design & Delivery
• Curriculum & Content Development
• Technical Documentation & Job Aid Development
• Training Evaluation & Effectiveness Measurement
• Learning Needs Assessment
• Knowledge of LMS
• Knowledge of Operations Processes & Procedures
• Asset Operations & Maintenance
• Safety & Compliance
• Cross-Functional Collaboration
• Working knowledge of personal computers and MS Office software

Intermediate Level:

Required Education

Bachelor’s degree in operations management, Business or related discipline, or an equivalent combination of education and experience on a year-to-year basis is required or commensurate work experience is required.

Required Experience

• 2+ years of relevant experience in operational training, procedure development, work standardization or a related field is required. Industry experience is preferred.
• Instructional Designer / Trainer Certification (Preferred)

Skills:

• Training Administration & Compliance Tracking
• Field Exposure & Operational Familiarization
• Technical Training Design & Delivery
• Curriculum & Content Development
• Technical Documentation & Job Aid Development
• Training Evaluation & Effectiveness Measurement
• Learning Needs Assessment
• Knowledge of LMS
• Knowledge of Operations Processes & Procedures
• Asset Operations & Maintenance
• Safety & Compliance
• Cross-Functional Collaboration
• Working knowledge of personal computers and MS Office software

Senior Level:

Required Education

Bachelor’s degree in operations management, Business or related discipline, or an equivalent combination of education and experience on a year-to-year basis is required or commensurate work experience is required.

Required Experience

• 5+ years of relevant experience in operational training, procedure development, work standardization or a related field is required. Industry experience is preferred.
• Instructional Designer / Trainer Certification (Preferred)

Skills:

• Training Administration & Compliance Tracking
• Field Exposure & Operational Familiarization
• Technical Training Design & Delivery
• Curriculum & Content Development
• Technical Documentation & Job Aid Development
• Training Evaluation & Effectiveness Measurement
• Learning Needs Assessment
• Knowledge of LMS
• Knowledge of Operations Processes & Procedures
• Asset Operations & Maintenance
• Safety & Compliance
• Cross-Functional Collaboration
• Working knowledge of personal computers and MS Office software

Lead Level:

Required Education

Bachelor’s degree in operations management, Business or related discipline, or an equivalent combination of education and experience on a year-to-year basis is required or commensurate work experience is required.

Required Experience

• 7+ years of relevant experience in operational training, procedure development, work standardization or a related field is required. Industry experience is preferred.
• Instructional Designer / Trainer Certification (Preferred)

Skills:

• Training Administration & Compliance Tracking
• Field Exposure & Operational Familiarization
• Technical Training Design & Delivery
• Curriculum & Content Development
• Technical Documentation & Job Aid Development
• Training Evaluation & Effectiveness Measurement
• Learning Needs Assessment
• Knowledge of LMS
• Knowledge of Operations Processes & Procedures
• Asset Operations & Maintenance
• Safety & Compliance
• Cross-Functional Collaboration
• Working knowledge of personal computers and MS Office software