Technical Training Specialist - Sr. Lead

Entergy; New Orleans (LA); On-site; USD 70,000 - 100,000; Full time

Job summary

Entergy is seeking a Training Specialist to deliver progressive technical skills training for craft personnel, from fundamentals to complex levels. The role supports distribution line, utility automation, and safety-mandated training, under the supervision of the Utility Learning and Development leadership.

Responsibilities include evaluating trainee competency, developing materials, delivering instruction in multiple formats, and collaborating with stakeholders to identify best practices.

Qualifications

• Strong safety culture and ability to convey safety policies.
• Practical knowledge of technical skills to be taught.
• Ability to perform craft techniques relevant to the subject matter.
• Effective written and verbal communication across media.
• Strong presentation and public speaking abilities.
• Good interpersonal skills and customer focus.
• Willingness to travel up to 40% across intersystem routes.
• Ability to manage multiple responsibilities in a fast-paced environment.

Responsibilities

• Conduct safety and technical skills training programs for staff at varying levels.
• Mitigate risk in training delivery and report safety violations.
• Develop, maintain, and update training materials and curricula.

Skills

Safety culture

Technical craft skills

Communication skills

Public speaking

Interpersonal skills

Customer focus

Time management

Travel readiness

Education

Technical associate degree or equivalent utility experience

Bachelor’s degree (preferred)

Job description

JOB SUMMARY/PURPOSE

The Training Specialist delivers technical skills training and instruction to new and senior level craft personnel. The training is delivered in a progressive fashion beginning with fundamental skills to the most complex. Critical to this position is not only the ability to communicate effectively, but also to evaluate accurately a participant’s confidence and competency. This position weighs heavily when determining the advancement of craft personnel. This specific position will support Distribution Line, utility automation and safety mandated training as well as other training as assigned by Supervisor of Utility Learning and Development.

JOB DUTIES/RESPONSIBILITIES

Conduct safety and technical skills training programs to ensure employees have the right knowledge of safety, policies and procedures, as well as the technical skills required to perform effectively in their jobs. Mitigate all risk associated with delivery of technical skills training and report safety violations. Evaluate employee and classification to determine the training curriculum needed for safe, compliant, and error free performance of their respective position.

Support design and development and maintenance of new and existing safety, skills and technical training materials. Facilitate delivery of technical skills instruction for craft workers within the Distribution organization. The incumbent must be versed in various delivery formats including distance learning and knowledgeable of the subject matter in both theory and practical application. Must be able to effectively observe and evaluate performance of training participants. Ultimately, this person must be able to recommend progression or not in respect to the training participants’ abilities. Evaluate effectiveness of training processes and programs and provides feedback to management. Evaluates employee and provides feedback to employee and management. Communicate with stakeholders and industry experts to identify best practices on existing training courses and content, as well as requests for additional training courses and programs. Provide department personnel with training and assignment opportunities that allow for the development and expansion of their knowledge, skills, and abilities. Must be able to learn and utilize technology, provide support for training records reporting and other responsibilities as assigned by ULD leadership.

MINIMUM REQUIREMENTS

Minimum education required of the position Technical associate degree or equivalent utility experience. Preferred: Bachelor’s degree.

Minimum experience required of the position Technical Training Specialist: 6+ years utility industry experience (with strong distribution/line operations experience) with the ability to deliver, produce and develop training course material without a degree, or 3+ years of experience with a degree

Technical Training Specialist, Sr: 8+ years utility industry experience (with strong distribution/line operations experience) with the ability to deliver, produce and develop training course material without a degree, or 5+ years of experience with a degree

Technical Training Specialist, Sr Lead: 10+ years utility industry experience (with strong distribution/line operations experience) with the ability to deliver, produce and develop training course material without a degree, or 5+ years of experience with a degree

Preferred: Experience in developing and administering training programs, Distribution/line operations experience

Minimum knowledge, skills and abilities required of the position

Strong Safety culture.

Practical knowledge of technical skill to be taught.

Able to perform technical craft techniques appropriate to the subject matter being taught.

Able to effectively communicate in various mediums and various styles.

Strong verbal and written communication skills.

Strong presentation skills and public speaking.

Good interpersonal skills.

Customer Focus.

Extensive intersystem travel required (up to 40%).

Ability to manage multiple responsibilities and deliverables in a fast-paced environment.

Ability to work with multiple levels of the organizational structure.

Strong organizational skills with ability to manage multi-projects simultaneously.

Must be willing to assume a storm restoration role and travel if necessary.