Training Programs Lead — Internal & Customer Training

Valmet; Appleton (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401k with company match

Company-funded pension

Job summary

Valmet in Appleton, WI is seeking an Internal Training & Communications professional to lead internal training sessions across key business systems and processes. You will partner with Field Service, Engineering and HSE to design and deliver technical and compliance training, while shaping communications to foster continuous learning.

The role also covers external customer programs, developing customer training on existing and legacy systems, creating manuals and updates, organizing events, and

Qualifications

• Ability to develop communication strategies that support learning initiatives and enhance employee and customer engagement.
• Experience working with field service, engineering, or manufacturing teams is a strong advantage.
• Comfort in balancing creative PR/communications skills with process-driven training development.
• Customer-centric mindset with the ability to translate technical information into accessible and actionable content.

Responsibilities

• Lead internal training sessions for key business systems and processes.
• Collaborate with internal departments (Field Service, Engineering, HSE) to develop and deliver technical and compliance-related training programs.
• Design engaging communication strategies to promote training initiatives, fostering a culture of continuous learning and development.
• Manage internal HSE training documentation, compliance reporting, and knowledge-sharing efforts across North America.
• External Customer-Facing Programs: Partner with BTS technical resources to develop and deliver customer training on existing and legacy systems, including on-site and virtual formats.
• Design and market customer-centric training materials (manuals, virtual products, and updates for legacy equipment).
• Develop, organize and produce customer events such that enhance customer engagement and reinforce Valmet’s value proposition
• Create new "Service School" style programs tailored to evolving customer needs and industry trends.
• Establish pricing models for customer training packages, create quotations, and oversee invoicing for completed projects.
• Collaborate with the Sales and Service teams to develop agreement-based training programs
• Track project costs and manage training program financials to meet or exceed budget targets.
• Establish pricing models for customer training packages, create quotations, and oversee invoicing for completed projects.
• Collaborate with the Sales and Service teams to develop agreement-based training programs
• Track project costs and manage training program financials to meet or exceed budget targets.

Job description

Valmet in Appleton, WI is seeking an Internal Training & Communications professional to lead internal training sessions across key business systems and processes. You will partner with Field Service, Engineering and HSE to design and deliver technical and compliance training, while shaping communications to foster continuous learning.

The role also covers external customer programs, developing customer training on existing and legacy systems, creating manuals and updates, organizing events, and