Training & Enablement Lead – Internal & Customer Programs

Valmet; Duluth (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401k with company match

Company-funded pension

Job summary

Valmet is seeking an Internal Training & Communication lead to design and deliver training for key business systems and processes, collaborating with Field Service, Engineering and HSE across North America.

The role develops customer training programs, markets training materials, manages pricing, and tracks budgets; offers a challenging environment with a 401k match and company pension. Background checks and pre-employment screening apply.

Qualifications

• Ability to develop communication strategies that support learning initiatives and enhance employee and customer engagement.
• Experience working with field service, engineering, or manufacturing teams is a strong advantage.
• Comfort in balancing creative PR/communications skills with process-driven training development.
• Customer-centric mindset with the ability to translate technical information into accessible content.

Responsibilities

• Lead internal training sessions for key business systems and processes.
• Collaborate with internal departments (Field Service, Engineering, HSE) to develop and deliver technical and compliance-related training programs.
• Design engaging communication strategies to promote training initiatives, fostering a culture of continuous learning.
• Manage internal HSE training documentation, compliance reporting, and knowledge-sharing across North America.
• Partner with BTS technical resources to develop and deliver customer training on existing and legacy systems, including on-site and virtual formats.
• Design and market customer-centric training materials (manuals, virtual products, and updates for legacy equipment).
• Develop, organize and produce customer events to enhance customer engagement and reinforce Valmet’s value proposition.
• Create new “Service School” style programs tailored to evolving customer needs and industry trends.
• Establish pricing models for customer training packages, create quotations, and oversee invoicing for completed projects.
• Collaborate with the Sales and Service teams to develop agreement-based training programs.
• Track project costs and manage training program financials to meet or exceed budget targets.

Skills

Training program development

Internal communications

Cross-functional collaboration

Customer training design

Job description

Valmet is seeking an Internal Training & Communication lead to design and deliver training for key business systems and processes, collaborating with Field Service, Engineering and HSE across North America.

The role develops customer training programs, markets training materials, manages pricing, and tracks budgets; offers a challenging environment with a 401k match and company pension. Background checks and pre-employment screening apply.