Training Program Specialist – Distribution Operations

Ingram Micro Services LLC (IMSVC); United States; On-site; USD 66,000 - 106,000; Full time

Job summary

Ingram Micro is seeking a Training Program Specialist to design, deliver, manage, and continuously improve training programs across warehouse and distribution operations. You will partner with operations leadership to ensure employees have the knowledge, skills, and resources needed to perform at their best.

This role focuses on standardizing training processes, mentoring trainers, and building a culture of continuous learning and development.

Qualifications

• Requires at least 3 years of experience in training or related field.
• Experience designing and delivering instructor-led, virtual, and hands-on training.
• Experience creating SOPs and standardized training processes.
• Strong organizational and project management skills.
• Proficiency with MS Office; familiarity with LMS is a plus.

Responsibilities

• Develop and improve training programs for operations teams.
• Design standardized training processes, materials, and work instructions.
• Conduct needs assessments with operations leaders to identify skill gaps.
• Maintain training records, certifications, attendance, and compliance documentation.
• Evaluate training effectiveness via assessments, observations, feedback, and performance metrics.
• Coach and mentor trainers; support capability development.
• Use instructor-led, online, and hands-on learning methods.
• Align programs with operational standards and business goals.
• Monitor program performance and drive engagement.
• Serve as subject matter expert on training standards.

Skills

Training design

Facilitation

Program management

SOP creation

LMS familiarity

Education

High school diploma or GED

Post-secondary education preferred

Tools

PowerPoint

Excel

Teams

LMS

Job description

Accelerate your career. Join the organization that’s driving the world’s technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow – it’ll be a fun journey!

Schedule: Monday – Friday, 8:00 AM – 4:30 PM Onsite

About the Role

Are you passionate about developing people, improving performance, and creating impactful learning experiences? We are seeking a Training Program Specialist to design, deliver, manage, and continuously improve training programs that support operational excellence across our warehouse and distribution operations. In this highly visible role, you will serve as a key partner to operations leadership by ensuring employees receive the knowledge, skills, and resources needed to perform at their best. You will lead training initiatives, standardize training processes, mentor trainers, and help build a culture of continuous learning and development. This position is ideal for someone who enjoys facilitating training, developing learning programs, and driving consistency across operational teams.

Key Responsibilities

• Develop, implement, manage, and continuously improve operational training programs that support business goals, productivity, quality, safety, and employee development.
• Design and maintain standardized training processes, materials, work instructions, and learning documentation to ensure consistent delivery across operations.
• Conduct training needs assessments and partner with operational leaders to identify skill gaps and development opportunities.
• Maintain and manage training records, certifications, attendance tracking, and compliance documentation.
• Evaluate training effectiveness through assessments, observations, feedback, and performance metrics, making recommendations for continuous improvement.
• Coach employees and provide skills assessments to support performance development and operational readiness.
• Mentor and support trainers by providing guidance, coaching, best practices, and development opportunities.
• Utilize a variety of learning methods, including instructor‑led training, self‑paced learning, simulations, job aids, and hands‑on exercises.
• Collaborate with operations leadership to ensure training programs align with operational processes, standards, and business objectives.
• Monitor program performance and recommend improvements to increase employee engagement, knowledge retention, and overall effectiveness.
• Serve as a subject matter expert for training processes, standards, and learning best practices.

Qualifications & Experience

• High School Diploma, GED, or equivalent required; post‑secondary education, training certifications, or related coursework preferred.
• Minimum of 3 years of experience in training, learning and development, employee development, operations training, or a related field.
• Proven experience developing, implementing, facilitating, and managing training programs from concept through delivery, including instructor‑led, virtual, and hands‑on learning environments.
• Experience creating and maintaining training materials, standard operating procedures (SOPs), job aids, and standardized training processes that drive consistency and operational excellence.
• Ability to assess training effectiveness through performance metrics, observations, feedback, and skills assessments, and continuous improvements to learning programs.
• Strong organizational and project management skills with the ability to manage multiple training initiatives, priorities, and deadlines simultaneously.
• Proficiency with Microsoft Office applications, including PowerPoint, Excel, Teams, and other learning technologies; experience with Learning Management Systems (LMS) or training tracking systems is a plus.
• Experience supporting warehouse, distribution center, logistics, manufacturing, supply chain, or other operational environments is highly preferred.
• Ability to work independently while building strong partnerships across operations, leadership teams, and frontline employees.

Why Join Us?

This is an opportunity to make a direct impact on employee development and operational success. You’ll help shape how employees learn, grow, and perform while building scalable training programs that support a culture of continuous improvement and excellence. As a trusted training partner, you’ll play a key role in developing talent and driving operational performance across the organization.

The typical base pay range for this role across the U.S. is USD $66,100.00 - $105,800.00 per year. The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range. At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long‑term incentives. These awards are allocated based on position level and individual performance.

U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short‑term and long‑term disability coverage, basic life insurance, and wellbeing benefits, among others.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

With us, you’ll make technology happen in surprising ways. It’ll be a fun journey! Learn more at http://careers.ingrammicro.com It’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world. What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else. Let’s shape tomorrow.