Warehouse Operations Lead - 2nd Shift

Ingram Micro Services LLC (IMSVC); Town of Texas, Fort Worth (WI, TX); On-site; USD 50,000 - 79,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Parental leave

401(k) with company match

Disability coverage

Life insurance

Wellbeing benefits

Job summary

Ingram Micro is seeking a Warehouse Operations Lead in the United States to guide daily distribution center activities, support safety, quality, productivity and inventory accuracy, and drive continuous improvement across receiving, processing, sortation, and shipping.

You will coordinate labor, monitor performance, coach Associates, and partner with Warehouse Supervisors to uphold procedures and 5S while maintaining a high-performing team. Schedule: Monday - Friday 3:00PM - 11:30PM.

Qualifications

• Proven leadership in warehouse operations with coaching abilities.
• Strong communication and problem-solving in a fast-paced setting.
• Experience monitoring productivity, quality and safety metrics.
• Ability to prioritize, adapt to changing demands, and train staff.
• Familiar with warehouse systems and RF technology.
• Commitment to safety, accuracy and customer service standards.

Responsibilities

• Lead warehouse Associates to meet safety, quality and productivity goals.
• Communicate shift priorities and performance expectations clearly.
• Monitor throughput, labor utilization and inventory accuracy.
• Coordinate staffing across receiving, processing and shipping.
• Identify bottlenecks and escalate issues to improve processes.
• Ensure SOPs, work instructions and 5S housekeeping are followed.
• Support onboarding, training and cross-training.
• Collaborate with Supervisors to close performance gaps.

Skills

Leadership

Communication

Problem-solving

Team coaching

Safety awareness

Education

Associate degree in business, logistics, supply chain, operations or related field

Tools

WMS

RF scanners

Microsoft Office

Job description

Accelerate your career. Join the organization that’s driving the world’s technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow – it’ll be a fun journey!

Schedule: Monday - Friday 3:00PM - 11:30PM

Position Summary

The Warehouse Operations Lead provides frontline leadership for daily distribution center activities and supports Warehouse Associates in achieving safety, quality, productivity, inventory accuracy and customer service goals. This hands‑on role coordinates labor and product flow, monitors operational performance, removes barriers, supports training, and maintains an organized, high‑performing work environment. Working closely with Warehouse Supervisors, the Lead communicates priorities, reinforces standard operating procedures and drives accountability and continuous improvement across receiving, processing, sortation, inventory movement, packing and shipping operations.

Key Responsibilities

• Lead, motivate, and support Warehouse Associates in meeting daily safety, quality, productivity, attendance and customer service expectations.
• Communicate shift priorities, work assignments, performance goals, safety topics and operational updates.
• Monitor productivity, throughput, labor utilization, quality and inventory accuracy; provide real‑time feedback and recognition.
• Coordinate staffing and workflow across receiving, processing, sortation, inventory movement, packing and shipping activities.
• Identify and resolve workflow bottlenecks and elevate equipment, staffing, safety, quality or process issues when needed.
• Ensure associates follow standard operating procedures, work instructions, quality requirements and company policies.
• Conduct safety observations, address unsafe conditions and reinforce proper material‑handling practices.
• Support onboarding, job training, cross‑training and skill development for new and existing team members.
• Partner with Warehouse Supervisors to address performance gaps and reinforce accountability, engagement and teamwork.
• Maintain clean, organized and audit‑ready work areas by reinforcing 5S and housekeeping standards.
• Support cycle counts, inventory accuracy activities and the proper storage and handling of inventory and materials.
• Participate in continuous improvement initiatives that increase efficiency, capacity, quality and workforce readiness.

Required Skills and Qualifications

• High school diploma, GED, or equivalent.
• 2+ years of experience in warehouse operations, distribution, logistics, manufacturing, material handling or a related operational environment.
• Working knowledge of warehouse functions such as receiving, processing, sortation, inventory movement, packing and shipping.
• Experience monitoring productivity, throughput, quality or other operational performance metrics.
• Ability to lead by example, communicate expectations, provide coaching and support team accountability.
• Strong communication, interpersonal, organization and problem‑solving skills.
• Ability to prioritize work, adjust assignments and respond to changing operational demands in a fast‑paced environment.
• Basic computer skills and experience using warehouse systems, RF devices or similar technology.
• Commitment to workplace safety, quality, attendance, inventory accuracy and customer service standards.
• Ability to stand, walk, bend, reach and lift or move products in accordance with site and company safety requirements.

Preferred Skills and Qualifications

• Associate degree in business, logistics, supply chain, operations or a related field.
• Previous experience as a warehouse lead, team lead, trainer, coordinator or informal frontline leader.
• Experience in a high‑volume distribution center or fulfillment environment.
• Experience using a warehouse management system (WMS), RF scanners, inventory systems and Microsoft Office applications.
• Experience supporting staffing plans, labor allocation, productivity targets, cycle counts or inventory control activities.
• Knowledge of 5S, Lean, continuous improvement, visual management or operational excellence practices.
• Experience onboarding, training, cross‑training or developing warehouse employees.

The typical base pay range for this role across the U.S. is USD $49,500.00 – $79,200.00 per year. The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range. At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long‑term incentives. These awards are allocated based on position level and individual performance.

U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short‑term and long‑term disability coverage, basic life insurance and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing and you may not perform all these duties. Please be prepared to pass a drug test and successfully pass a pre‑employment (post‑offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other protected category under applicable law.

With us, you’ll make technology happen in surprising ways. It’ll be a fun journey! Learn more at http://careers.ingrammicro.com

It’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world. What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else. Let’s shape tomorrow.