Training & Performance Consultant

okgov; Oklahoma; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Benefits package

Job summary

Oklahoma Employment Security Commission is seeking a Training & Performance Consultant to partner with operating divisions to pinpoint performance gaps and design effective training solutions. The role embeds with teams to understand work processes, translate findings into live and digital instruction, participant manuals, and knowledge resources.

Responsibilities include building curricula, delivering training (live or virtual), and measuring outcomes to ensure performance improvements across

Qualifications

• Authorized to work in the U.S. for any employer; no visa sponsorship provided.

Responsibilities

• Embed with operating divisions to observe workflows, identify root causes of performance gaps, and document findings.
• Organize and build training curricula across divisions and program areas; design desk aids and participant manuals.
• Write clear objectives, knowledge checks, and performance-based assessments aligned to on-the-job work.
• Deliver classroom, virtual, and on-the-job training using adult education principles, tailored to varied experience levels.
• Build and maintain training knowledge resources; establish update protocols for policy, technology, and procedures.
• Own initiatives end to end, coordinate with stakeholders, monitor status, and report results to management.
• Define success metrics before delivery and analyze results to drive improvements.

Job description

Job Posting Title

Training & Performance Consultant

Agency

290 EMPLOYMENT SECURITY COMMISSION

Supervisory Organization

Training - OESC

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Salary commensurate based on education and experience.

Job Description

If applicable, please upload a copy of your two most recent performance reviews along with your resume.

Applicants must be authorized to work in the U.S. for any employer at the time of application. The agency is unable to sponsor or take over sponsorship of an employment visa.

Job Type/Salary/Location

• Full-time

• Vacancies: One

• Salary commensurate based on education and experience.

• Primary Working Hours: M-F, 8:00am - 5:00pm

• FLSA Status: Exempt

• Location: Oklahoma City, OK

• Training: On-the-job using system and program resources plus time spent with subject matter experts as appropriate.

• Supervisory: No

• Travel: Applicants must be willing and able to fulfill all job-related travel normally associated with this position, including regular presence within assigned operating divisions and occasional travel to field offices.

Benefits

• The State of Oklahoma offers a comprehensive Benefits Packet, including a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Position Summary

• The Training and Performance Consultant partners with operating divisions to identify the causes of performance and capability gaps, then designs, builds, and delivers the training solutions that close them. Consultants embed with operations teams to understand how work is performed, where errors originate, and what knowledge is undocumented. They translate those findings into practical solutions, including live and virtual instruction, digital learning, desk aids, participant manuals, and structured knowledge resources, and measure whether performance changed. The role combines research and analysis, instructional design, project management, and classroom facilitation.

Project Demonstration

• If selected for an interview, the candidate will be asked to share a copy of work that demonstrates their skill level. The subject matter of the demonstration is up to the candidate. Be prepared to explain the work in detail, including how you identified the need the work was meant to address, why you chose the format you did, and how you knew whether it worked. Examples of the kind of work we expect to see include but are not limited to the following: a desk aid, participant manual, a flow chart, a short training guide, training presentation or video, needs analysis or process map, graphical representation of an idea or concept, or training plan. The demonstration should be between 5 – 10 minutes. Any work sample presented during the interview will be used solely for evaluation purposes as part of the selection process and will not be used for any other purpose.

Position Essential Functions

The specific job duties of a Training and Performance Consultant may vary depending on the needs of the agency and the divisions served, but some common tasks the Training and Performance Consultant might be responsible for include:

• Embedding with assigned operating divisions to observe workflows, interview staff and supervisors, and review production and quality data in order to identify the root causes of performance and capability gaps; and documenting findings in a form that supports prioritization and decision-making by division leadership.

• Researching state and federal laws, the OESC Act and Rules, U.S. Department of Labor guidance, and other policies and procedures to ensure that training is based on the most recent guidance available.

• Organizing and building training curricula for the OESC across divisions and program areas to ensure that trainings align with overall organizational goals and objectives. This may include facilitating live classes remotely or in-person, as well as designing desk aids and participant manuals intended for point-of-need use, and building asynchronous learning materials using programs such as Articulate Rise.

• Writing clear procedural documentation and assessment materials, including measurable learning objectives, knowledge checks, and performance-based assessments that reflect the work as it is actually performed.

• Conducting classroom, virtual, and on-the-job training using adult education and training principles and techniques; adapting delivery to varied experience levels within a single session, from new hires through experienced staff and supervisors; evaluating results and making changes or adjustments as needed.

• Building and maintaining the agency's training knowledge resources so that procedural and policy information is findable, current, and authoritative; establishing and following update protocols that keep content accurate through legislative, policy, technology, and procedural change; and reducing agency dependence on undocumented expertise held by individual staff.

• Owning assigned initiatives end to end, including scope, timeline, stakeholder coordination, and delivery; collaborating with other employees, departments, and divisions to plan, coordinate, and evaluate the activities of multiple work units; and maintaining visibility into project status and dependencies for division leadership and agency management.

• Defining how each training solution's success will be measured before it is built, establishing performance baselines where data permits, and reporting post-delivery results to management. Also, analyzing the quantitative and qualitative measurements used to evaluate job performance, and ensure that those being trained receive practical ways to affect those scores.

• Monitoring progress of those that have received training to ensure that scores are being affected and adjust training to achieve the best overall