Training & Operations Services Manager

Andreoni Recruiting Consultants; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k, PTO

Room to grow!

Job summary

Andreoni Recruiting Consultants seeks a Training & Ops Services Manager to build and own our training ecosystem for a growing restaurant group. You will craft curriculum, SOPs and the intranet/LMS, leading cross‑department projects and new store openings from kickoff through hand‑off to the field.

The role combines strategic planning with hands-on content creation, platform management and vendor coordination, enabling scalable training across stores. Travel for launches will be required.

Qualifications

• 5+ years of multi-unit restaurant, QSR, bakery or retail operations experience, including at least 2 years in training or corporate support.

Responsibilities

• Design, write and maintain training materials for every store-level position and onboarding to general manager.
• Build role-based training paths, certification checkpoints and knowledge checks.
• Create MIT program framework, curriculum and evaluation tools for Field Trainer.
• Update content when products, equipment, recipes, or procedures change.
• Measure training effectiveness via completion rates, certification results, turnover, and store performance.
• Write, format, version-control and publish SOPs, checklists, and job aids.
• Document brand standards for food quality, safety, cleanliness and guest service.
• Own the intranet/LMS platform, manage vendor relationships and budgets.
• Lead cross-departmental projects and store openings from kickoff to hand-off.
• Coordinate NSO master plan, playbooks, training schedules and staffing ratios.
• Hire and develop Field Trainers; set training compliance standards.
• Manage training department budget, platform, materials and travel.

Skills

Leadership

Project management

Training program development

SOP writing

LMS administration

Content authoring

Cross-functional collaboration

Google Workspace

Microsoft 365

Bilingual English/Spanish

Education

Instructional design certification

ServSafe Manager certification

Tools

Trainual

Wisetail

TalentLMS

Docebo

Canvas

Articulate 360

Rise

Storyline

iSpring

Loom

Camtasia

Canva

Adobe Express

SharePoint

Google Sites

Notion

Connecteam

Beekeeper

Toast

Square

7shifts

Crunchtime

Zenput

Job description

We are seeking a talented Training and Ops Service Manager for a growing organization in the restaurant industry! This is an opportunity for someone ready to build a training function from the ground up and grow into broader leadership responsibilities. This role is based in Las Vegas, but will consider qualified candidates who live in Los Angeles, Salt Lake City and Phoenix (travel will be required, relocation assistance available).

The Training & Operations Services Manager builds and owns the systems that tell every shop how to run. This person creates our training curriculum and operational documents, owns the platform where all of it lives, and leads cross-departmental projects and new store openings from corporate kickoff through hand-off to the field. It is a strategic, organizational role: the work is done mostly from the office, and its results show up in every shop.

What you will do in this role:

Training program development:

• Design, write and maintain training materials for every store-level position, from new team member onboarding through shift lead, assistant manager and general manager.
• Build role-based training paths, certification checkpoints and knowledge checks.
• Create the Manager-in-Training (MIT) program framework, curriculum and evaluation tools used by the Field Trainer.
• Update training content whenever products, equipment, recipes, service standards or procedures change.
• Measure training effectiveness using completion rates, certification results, turnover and store performance data, and revise programs accordingly.

Operations procedures and standards:

• Write, format, version-control and publish standard operating procedures (SOPs), job aids, checklists, station guides and quick-reference resources.
• Partner with Operations leadership to define and document brand standards for food quality, safety, cleanliness, guest service and speed.
• Run a regular review cycle so every document has an owner, a current version and a review date.
• Make sure procedures are clear, consistent and usable on the shop floor (visual, mobile-friendly, bilingual where needed).

Knowledge platform ownership (intranet / LMS):

• Own the central information hub, whether an internal intranet or a third-party platform (LMS / operations app).
• Lead platform selection, setup and rollout if a new system is chosen; manage the vendor relationship and budget.
• Structure content so any team member can find what they need in seconds; manage user access and permissions.
• Track usage and completion reporting and share it with Operations leadership, district managers and general managers.

Cross-departmental projects and initiatives:

• Serve as the corporate project manager for initiatives that affect store-level operations: new products and limited-time offers, equipment rollouts, technology and POS changes, process changes and policy updates.
• Coordinate with Marketing, Culinary / Product, HR, Finance, Facilities, IT and Purchasing to build rollout plans, timelines and store communications.
• Translate corporate decisions into store-ready tools: training, SOP updates, announcements and launch checklists.
• Follow up after launch to confirm adoption and capture lessons learned.

New store openings (corporate side):

• Own the new store opening (NSO) master plan and timeline from the corporate side, coordinating every department's tasks.
• Build and maintain the NSO playbook, opening checklists, training schedules and staffing / training ratios.
• Partner with the Field Trainer, who leads on-site opening training, to make sure the right materials, trainers and schedule are in place.
• Run post-opening reviews and update the playbook after every opening.

Leadership Qualifications for Training & Ops Services Manager:

• Hire, lead, develop and set priorities for the Field Trainer(s).
• Set training compliance standards and goals; review field results with the Field Trainer and Operations leadership.
• Manage the training department budget, including platform, materials and opening travel.

Required Qualifications for Training & Ops Services Manager:

• 5+ years of multi-unit restaurant, QSR, bakery or retail operations experience, including at least 2 years in training, operations services or a similar corporate support role.
• Proven track record writing training programs and SOPs that were adopted across multiple locations.
• Experience administering an LMS, intranet or operations platform.
• Strong project management skills; experience coordinating multiple departments and deadlines at once.
• Excellent writing, editing and visual layout skills.
• Proficiency with Google Workspace or Microsoft 365.
• ServSafe Manager certification, or ability to obtain within 60 days.

Systems and Technology Requirements:

• AI tools: Hands-on use of AI assistants such as Claude, ChatGPT or Microsoft Copilot to draft and edit SOPs and training content, build quizzes and job aids, summarize materials and translate content (for example, English / Spanish). Understands how to review AI output for accuracy and brand standards.
• LMS and training platforms: Experience building courses, learning paths and reporting in at least one LMS, such as Trainual, Wisetail, TalentLMS, Docebo, Canvas or a similar platform.
• Content authoring tools: Ability to create e-learning modules and interactive content with tools such as Articulate 360 (Rise / Storyline), iSpring or the LMS's built-in course builder.
• Design and video: Skilled with Canva (or Adobe Express) for visual job aids, posters and station guides; able to produce short training videos with tools such as Loom, Camtasia or a smartphone and simple editing app.
• Intranet and knowledge management: Experience organizing a company intranet or knowledge base, such as SharePoint, Google Sites, Notion or a frontline team app like Connecteam or Beekeeper.
• Restaurant operations systems: Familiarity with POS, scheduling and operations checklist platforms (for example Toast, Square, 7shifts or Crunchtime / Zenput) well enough to write training and procedures for them.
• Systems mindset: Comfortable evaluating new software, running demos and pilots, and recommending the right tool for the business.

Preferred Experience:

• New store opening experience in a growing brand.
• Instructional design training or certification.
• Bilingual English / Spanish.
• Experience with video or e-learning content creation.

Compensation for Training & Ops Services Manager:

• Competitive pay and bonus.
• Medical, Dental, Vision, STD, Life Insurance.
• 401k, PTO.
• Room to grow!