Training Operations Associate II

Lyra Health; United States; On-site; USD 68,000 - 104,000; Full time

Benefits offered by this job

Healthcare coverage

Equity in the company

401K with matching

Monthly tech allowance

Parental leave

Job summary

Lyra Health is looking for an Operations Associate II on the Provider Enablement team to help us grow and scale Therapy programs. This role is a great fit if you enjoy working closely with therapists to enable their success, have a passion for frictionless clinical onboarding experiences, and bring project management discipline to scale.

As we move through 2026 and beyond, you will play a pivotal role in ensuring our expanding network is technically supported and operationally ready to provide

Qualifications

• 3+ years of operations, provider relations, customer service, or enablement experience.
• Fluency in Google Suite is required.
• Experience with Salesforce, WorkRamp, Zendesk, Gemini, and EHR preferred.

Responsibilities

• Training Execution & Technical Facilitation: Lead live and asynchronous training sessions, manage agendas, troubleshooting, and attendance.
• LMS Administration: Manage WorkRamp operations, module setup, and automated nudges to drive engagement.
• EHR and Tech Systems Setup Optimization: Partner with Tech and Clinical teams to monitor EHR/tech setup experience and design scalable onboarding solutions.
• Training Monitoring & Engagement: Track provider training progress and update onboarding communications and templates.
• Lifecycle Ownership: Oversee end-to-end onboarding logistics, ensuring prerequisites, documentation, and access are completed on time.

Skills

Project management

Communication

Cross-functional collaboration

Problem solving

Training facilitation

Education

Bachelor's degree

Tools

Salesforce

WorkRamp (LMS)

Zendesk

Electronic Health Records (EHR)

Google Suite

Job description

About Lyra Health

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About Lyra Health

Lyra Health is looking for an Operations Associate II to join our Provider Enablement team to help us grow and scale the core operations of our Therapy programs. This role is a great fit if you are energized by working closely with therapists to enable their success, have a passion for creating frictionless clinical onboarding experiences, possess demonstrated project management skills, and have an eye towards scale. As we move through 2026 and beyond, you will play a pivotal role in ensuring our expanding network is technically supported and operationally ready to provide world-class care.

• Core Enablement: Manage high-volume onboarding and training content design/maintenance and rollout for our 1099 and W2 provider networks

Responsibilities

Training Execution & Technical Facilitation

• Lead & Moderate: Facilitate live and asynchronous training sessions, serving as the operational "anchor" by managing agendas, training invites, troubleshooting technical hurdles in real-time, and tracking attendance.
• LMS Administration: Manage day-to-day WorkRamp operations, assisting with module setup and leveraging platform tools for automated nudges to drive engagement.
• EHR and Tech Systems Setup Optimization: Partner with Tech and Clinical teams to monitor the EHR / tech setup experience. You will act as the voice of the provider while balancing business needs - identifying systemic trends, roadblocks, and pain points to help design scalable solutions that streamline onboarding.
• Training Monitoring & Engagement: Routinely track provider training progress to spot bottlenecks or common drop-off points. You will manage onboarding communications by updating email templates and configuring automated "nudges" to keep providers moving through their required milestones.
• Lifecycle Ownership: Own the end-to-end logistics for the lead-up and follow-on to training, ensuring all prerequisites, documentation, and system access are completed accurately and on time.

Provider Advocacy & Support

• Primary Liaison: Serve as a primary point of contact for providers, delivering high-standard “customer service.” While our team is designed for scale, you will ensure individual provider requests are met with the high standard key to our success.
• Tech Mitigation: Identify trends and patterns in provider technical pain points and support the design of mitigation steps to improve the overall training experience and our program KPIs

Process Innovation & Collaboration

• Operational Optimization: Identify gaps in current training workflows and assist in designing and implementing scalable solutions that address efficiency and improve the provider journey.
• Cross-Functional Partnership: Build strong relationships with Clinical, Credentialing, and IT to synchronize training delivery with team needs, mitigating departmental silos and ensuring all enablement materials remain technically and clinically accurate.
• Bend Integration: Support the onboarding operations and the ongoing evolution of the Bend integration within the Lyra ecosystem.
• Navigate Ambiguity: Act as a stabilizing force in a fast-paced environment; comfortably pilot unmapped territory, make data-driven decisions with incomplete information, and adapt strategies as business needs evolve.
• System Management: Update and maintain relevant training materials across internal tools, including Salesforce, WorkRamp, Zendesk, and Google Suite, ensuring all data remains an accurate "Source of Truth."

Qualifications

• Bachelor's degree preferred
• Experience: 3+ years of combined relevant work experience in operations, provider relations, customer service, or a similar enablement field.
• Communication: Exceptional verbal and written interpersonal skills, with the ability to collaborate cross-functionally and build strong relationships.
• Technical Proficiency: Fluency in Google Suite is required
• Aptitude for and experience with Salesforce, WorkRamp (LMS), Zendesk, Gemini, and Electronic Health Records (EHR) is highly preferred.
• Project Management: Proven ability to manage multiple workstreams, implement process improvements, and resolve technical issues with a high degree of autonomy.
• Mission-Driven: A genuine passion for supporting clinicians in their learning and development to drive a high-quality experience for Lyra clinicians at scale.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

As a full-time Training Operations Associate II, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $68,000 - $103,500. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.

Benefits

• Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:
• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
• Lyra for Lyrians; coaching and therapy services
• Equity in the company through discretionary restricted stock units
• Competitive time off with pay policies including vacation, sick days, and company holidays
• Paid parental leave
• 401K with up to 3% matching
• Monthly tech allowance
• We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!

We can’t wait to meet you.