Operations Manager, Systems Architecture

Lyra Health; Northern (KY); Hybrid; USD 106,000 - 162,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

Equity in the company

401K with matching

Paid parental leave

Monthly tech allowance

Well-being perks

Job summary

Lyra Health is seeking an experienced Operations Manager to lead the Systems Architecture team, driving multi-system integrations across Workday, Salesforce, and downstream platforms. You will bridge business strategy with technical execution, partnering with Product, Engineering, Clinical, and Operations leaders to ensure scalable, data-driven infrastructure for our provider network platform.

The role emphasizes people leadership, architectural ownership, and cross-functional alignment, with a

Qualifications

• 8+ years of professional experience in Operations Management, Systems Architecture, Business Operations, Program Management, or related technical-ops role in a high-growth environment.
• Direct people manager with proven ability to set roadmaps, delegate tasks, and mentor team members.
• Deep experience with enterprise tool ecosystems (Salesforce, Workday, Jira, Zendesk, CredentialStream, etc.) and multi-system data flows and integrations.
• Strong written and verbal communication; ability to influence cross-functional stakeholders.
• Analytical with fluency in operational metrics to optimize team performance and workflows.

Responsibilities

• People management and operational leadership for an operational team within Provider Core Ops.
• Architectural ownership of complex tool integrations and data pipelines across provider-facing platforms.
• Cross-functional unblockings: collaborate with Product, Salesforce Development, Clinical, and Operations leadership to surface risks and remove roadblocks.
• Develop, prioritize, and execute team roadmaps aligned with Provider Core Ops goals.
• Monitor operational health metrics and identify automation opportunities for long-term infrastructure investments.

Skills

Operations leadership

Systems architecture

Cross-functional influence

Analytical metrics

Enterprise tools

Tools

Salesforce

Workday

Jira

Zendesk

CredentialStream

Job description

About Lyra Health

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer‑reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer‑reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life‑changing mental health care through Lyra Empower, the only fully integrated, AI‑powered platform combining the highest‑quality care and technology solutions.

About The Role

We are seeking a strategic Operations Manager to join our Provider Core Ops Systems Implementation team. In this role, you will lead and scale our Systems Architecture team, driving the operational strategy and multi‑system integrations that power Lyra’s provider network platform. You will serve as the bridge between business strategy and technical execution, partnering directly with Product, Engineering, Clinical, and Operations leaders to solve complex infrastructure challenges and ensure seamless, sustainable data flows across provider‑facing systems.

Core Focus Areas

• Team Leadership: Lead, mentor, and empower a high‑performing team of Systems Architecture leads and individual contributors.


• Architectural Ownership: Independently own complex cross‑system integrations and multi‑tool data pipelines across Workday, Salesforce, and downstream platforms.


• Cross‑Functional Alignment: Translate Clinical and Operations strategy into actionable technical roadmaps while resolving cross‑departmental bottlenecks.

Responsibilities

• People Management & Operational Leadership: Serve as direct people manager to an operational team within Provider Core Ops. Develop tactical team plans, delegate work effectively, drive team performance against service line metrics, and invest in team culture and career development.


• Architectural Ownership & Integration: Independently direct the operational strategy for complex tool integrations and data pipelines, ensuring system stability, scalability, and high data integrity across all provider‑facing platforms.


• Cross‑Functional Strategic Unblocking: Partner closely with Product, Salesforce Development, Clinical, and Operations leadership to surface risks, resolve departmental tensions, and clear execution roadblocks for your team.


• Operational Planning & Execution: Develop, prioritize, and adjust team roadmaps aligned with broader Provider Core Ops goals. Drive medium‑to‑large cross‑functional initiatives from scope to delivery.


• Operational Reporting & System Health: Monitor operational health metrics, evaluate platform performance, and surface automation opportunities to inform long‑term infrastructure investments.

Qualifications

• Experience: 8+ years of professional experience in Operations Management, Systems Architecture, Business Operations, Program Management, or a related technical‑ops function within a high‑growth environment.


• People Leadership: Proven track record as a direct people manager with demonstrated success setting operational roadmaps, delegating effectively, and mentoring team members.


• Technical & Systems Acumen: Deep experience with enterprise tool ecosystems (Salesforce, Workday, Jira, Zendesk, CredentialStream, etc.) and direct experience managing multi‑system data flows and integrations.


• Strategic & XFN Influence: Exceptional written and verbal communication skills; proven ability to balance granular technical details with executive‑level strategy while influencing cross functional stakeholders.


• Operational Insight: Strong analytical acumen and fluency with operational metrics to evaluate team performance and streamline system workflows.

Compensation & Benefits

As a full‑time Operations Manager, Systems Architecture, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full‑time position is $106,000 - $162,000. The base range is determined by role and level, and placement within the range will depend on a number of job‑related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.

Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)


• Lyra for Lyrians; coaching and therapy services


• Equity in the company through discretionary restricted stock units


• Competitive time off with pay policies including vacation, sick days, and company holidays


• Paid parental leave


• 401K with up to 3% matching


• Monthly tech allowance


• We like to spread joy throughout the year with well‑being perks and activities, surprise swag, regular community celebration…and more!

We can’t wait to meet you.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability,genetic information or any other category protected by law.