TRAINING MANAGER - SES - 79001443

Florida; Miami (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

The Florida Department of Business & Professional Regulation seeks a Training Manager to supervise the Education Unit, oversee statewide condominium and homeowner training initiatives, and design training programs for staff and the customer call center. The role emphasizes policy updates, staff development, and program evaluation.

Responsibilities include coordinating seminars, maintaining educational materials online, and providing reports on training status and legislative changes to

Qualifications

• Ability to effectively share information in a training setting.
• Knowledge of methods of data collection and analysis.
• Ability to collect, conduct research, evaluate, and analyze data to develop alternative recommendations.
• Ability to organize data into a logical format for presentation in reports and documents.
• Ability to demonstrate problem-solving techniques.
• Ability to plan, organize, and coordinate work assignments.
• Ability to communicate effectively orally and in writing.

Responsibilities

• Supervises Education Unit employees, ensuring equitable staff assignments and performance evaluations.
• Keeps staff informed of changes in policies, procedures, and laws.
• Organizes and conducts statewide educational seminars for condominium and cooperative communities.
• Designs, develops, delivers, and evaluates training programs for in-house staff and the customer call center.
• Updates and maintains the Division’s educational materials and posts them online.
• Communicates with management regarding training program status and long-range planning.
• Oversees the review of educational programs offered by private sector providers.

Skills

Training delivery

Policy knowledge

Public speaking

Team supervision

Data analysis

MS Office

Job description

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:885951

Agency: Business and Professional Regulation

Working Title: TRAINING MANAGER - SES - 79001443

Division of Florida Condominiums, Timeshares and Mobile Homes

Position Number: 79001443

** Open Competitive **

Our Organization and Mission:

License efficiently. Regulate fairly. Florida counts on DBPR to ensure many important matters are handled well. From the safety of food service and the integrity of real estate transactions to the standards of combat sports and the transparency of condominium governance, DBPR’s regulatory programs intersect with a wide range of business and professional activities in Florida. DBPR also enforces the qualifications of licensure that ensure work requiring a skilled professional is performed safely and sufficiently. Our stakeholders include these professionals and their customers alike.

Under the direction of Secretary Melanie S. Griffin, the agency licenses and regulates individuals and businesses operating in the industries noted above, and many more which can be viewed on our website: myfloridalicense.com .

The Work You Will Do:

This in-office position is part of the education team and is responsible for supervising the research and training specialists within the bureau who educate the public on program areas regulated by the division.

Your Specific Responsibilities:

• Supervises Education Unit employees, ensuring equitable staff assignments, monitoring task completion, and handling all supervisory duties, including attendance and leave approval, performance evaluations, and employee development.
• Keeps staff informed of changes in policies, procedures, and laws.
• Organizes, prepares, and conducts educational seminars statewide for condominium and cooperative communities as required by legislative mandate.
• Designs, develops, delivers, and evaluates training programs for in-house staff and the customer call center, including needs assessment and material development.
• Updates and maintains the Division’s educational materials and ensures they are posted online.
• Maintains broad knowledge of Division operations and other state agencies.
• Communicates with management regarding training program status, resource needs, policy and procedural enhancements, and long-range planning.
• Assists in maintaining and revising the Bureau’s Policy and Procedures Manual.
• Participates in public seminars and conferences; responds to inquiries from the public, media, industry, and other agencies; and prepares reports and presentations.
• Stays current on Florida Statutes and Administrative Rules as applied by the Division.
• Prepares and assists with bill analysis prior to and during legislative sessions.
• Oversees the review of educational programs offered by private sector providers.
• Per F.S. 110.205(2)(W), spends 50% or more of time communicating with, motivating, training, and evaluating employees, with authority to recommend personnel actions.
• Performs related work as assigned.

Knowledge, Skills & Abilities:

• Ability to effectively share information in a training setting. Knowledge of methods of data collection and analysis.
• Ability to collect, conduct research, evaluate, and analyze data to develop alternative recommendations, solve problems, document workflow, and other activities relating to the improvement of training & delivery of services.
• Ability to organize data into a logical format for presentation in reports, documents, and other written materials.
• Ability to demonstrate problem-solving techniques.
• Ability to plan, organize, and coordinate work assignments.
• Ability to communicate effectively orally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Knowledge of and ability to apply Division regulatory programs.
• Knowledge of Microsoft Office software.
• Knowledge of investigative techniques.
• Ability to read, interpret, and apply statutes and administrative rules to specific fact scenarios.
• Ability to conduct fact-finding interviews and take statements.
• Ability to collect and analyze evidence.
• Ability to conduct thorough investigations.
• Ability to write accurate investigative reports.
• Skilled in attention to detail and critical thinking.
• Skilled in strong oral and written communication.
• Skilled in customer service etiquette.
• Four (4) years of professional or technical experience in training, teaching, and/or conducting investigations and two (2) years of management experience.

Preferred:

• Experience in presenting materials to a varied audience
• Developing curriculum and/or training materials.
• Bilingual in both English and Spanish.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday
• You will receive 176 hours of paid annual leave annually as a new employee with the State of Florida
• You will receive 104 hours of paid sick leave annually.
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
• The State of Florida provides a $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University

To maintain fairness and integrity in our hiring process, the use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews is strictly prohibited. Applicants must provide their own, authentic responses during all stages of the evaluation and recruitment process. Any candidate found using AI to assist in their answers will be disqualified from consideration

If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

Background Screening Requirement:

The Florida Department of Business and Professional Regulation requires all job applicants, interns, volunteers and contractors to pass a Level 2 background check as per Chapter 435, Florida Statutes which consists of fingerprinting and a check of local, state, and national law enforcement records. Employees will be retained in the state and national rap back program, providing real-time arrest hit notifications. This check must be completed before you can start working or contracting.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

The Florida Department of Business & Professional Regulation is committedto increasing recruitment and hiring of individuals with disabilities andimproving employment outcomes.

SPECIAL REMINDERS:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at [phone]. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.