Operations Manager

SBM Management Services, LP; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits packages

Company website information for SBM

Job summary

SBM Management Services, LP is seeking an Operations Manager – Shift to direct company programs and enforce policy ensuring contract compliance with customers. You will plan schedules, assign routes, inspect facilities for safety and quality, and conduct audits to ensure work meets standards.

The role requires a Bachelor's degree in business or related field and 2–5 years of experience with strong leadership and communication skills.

Qualifications

• Bachelor’s degree in business, communications, or a related field
• 2–5 years of experience in a similar role
• Valid driver’s license may be required

Responsibilities

• Plan and develop work schedules to ensure adequate service
• Prepare schedules for service personnel, assigns personnel to routes
• Inspect and evaluate physical condition of establishment for program compliance, i.e., safety, quality, and service
• Conduct quality audits to ensure all work has been completed and quality meets expectations
• Audit and maintain inventory supply and equipment
• Investigate new and promotes improved equipment and methods
• Review customer requests for service to ascertain cause for service request, type of malfunction, and address with manager
• Implement organization policies and goals
• Analyze and facilitate budget requests to identify areas in which reductions can be made
• Assist in the promotion of services performed to develop new markets, increase share of market, and obtain competitive position in industry
• Inspect plant and evaluate use of space and facilities
• Assist with plans, budgets, and schedules modifications including cost estimates bid sheets and contracts
• Ensure that site meets budget goals on a sustaining basis
• Assist in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements
• Coordinate program specifications, requirements for proposals and contracts, and associated documents
• Compile data for preparing estimates
• Maintain and report on financial part of business, such as, labor hours, overhead, supplies, expenses, billing, forecasting and any changes to these areas
• Maintain a safe work environment for self and employees
• Ensure compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.
• Direct supervisory management engaged in support of facilities programs
• Act as liaison between company, customers, clients, employees, and subcontractors
• Maintain contract and contractor status databases
• Review all correspondence concerning contractors and responds as appropriate
• Establish and maintain contact with contractors to ensure the smooth working of the contract process
• Conduct and attend meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees
• Assist with human resource concerns and issues

Skills

Verbal Communication

Written Communication

Customer Service

Problem Solving

Time Management

Project Management

Planning

Presentation

Interviewing

Coaching

Training

Microsoft Office

Computer Skills

Bilingual

Education

Bachelor’s degree in business, communications, or a related field

Tools

Microsoft Office

Job description

Job Overview

The Operations Manager – Shift will be responsible for directing company programs and implementing company policy to ensure total compliance with contract duties between company and customer.

Roles & Responsibilities

• Plan and develop work schedules to ensure adequate service
• Prepare schedules for service personnel, assigns personnel to routes
• Inspect and evaluate physical condition of establishment for program compliance, i.e., safety, quality, and service
• Conduct quality audits to ensure all work has been completed and quality meets expectations.
• Audit and maintain inventory supply and equipment
• Investigate new and promotes improved equipment and methods
• Review customer requests for service to ascertain cause for service request, type of malfunction, and address with manager
• Implement organization policies and goals
• Analyze and facilitate budget requests to identify areas in which reductions can be made
• Assist in the promotion of services performed to develop new markets, increase share of market, and obtain competitive position in industry
• Inspect plant and evaluate use of space and facilities
• Assist with plans, budgets, and schedules modifications including cost estimates bid sheets and contracts
• Ensure that site meets budget goals on a sustaining basis
• Assist in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements
• Coordinate program specifications, requirements for proposals and contracts, and associated documents
• Compile data for preparing estimates
• Maintain and report on financial part of business, such as, labor hours, overhead, supplies, expenses, billing, forecasting and any changes to these areas
• Maintain a safe work environment for self and employees
• Ensure compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.
• Direct supervisory management engaged in support of facilities programs
• Act as liaison between company, customers, clients, employees, and subcontractors
• Maintain contract and contractor status databases
• Review all correspondence concerning contractors and responds as appropriate
• Establish and maintain contact with contractors to ensure the smooth working of the contract process
• Conduct and attend meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees
• Assist with human resource concerns and issues

The ability to drive to various work locations, customer sites, or company facilities may be necessary to perform the essential functions of this position. Some travel is required for this position.

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education and/ or Experience

• Bachelor’s degree in business, communications, or a related field from a four-year college or university with 2 – 5 years of experience; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

• May be required to have a valid driver’s license.

Knowledge, Skills, and Abilities

• Bilingual a plus
• Strong verbal and written communication skills
• Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching, and training skills
• Knowledge of Microsoft Office and Computer Skills
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
• Ability to effectively present information and respond to questions from groups of managers, customers, employees, and public

Supervisory Responsibilities

Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; approving and managing time for direct reports; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure employees are properly trained on tasks and safety requirements.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Benefits

• Benefits: SBM offers comprehensive benefit packages.
• For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers

Careers – SBM

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status. At SBM, we deliver soft services facilities management through innovative technology, exceptional quality, and empowered associates on a global scale. Our approach is centered on providing scalable, predictable, and repeatable results across space types. With our experience in state-of-the‑art facilities and continuously evolving processes, we ensure that our clients experience unmatched service excellence to support our clients’ most ambitious missions.