Customer Service Training Specialist

Alphabe Insight Inc; Minneapolis (MN); On-site; USD 34,000 - 38,000; Full time

Job summary

Strive Global is seeking a dynamic and organized Customer Service Trainer to support employee development through engaging training programs, practical coaching, and continuous performance improvement.

You will design and deliver training sessions, onboard new customer service teammates, create materials and guides, evaluate learning outcomes, and coach staff to strengthen communication and problem-solving abilities, contributing to a culture of service excellence across the organization.

Qualifications

• Excellent verbal and written communication skills.
• Strong presentation and coaching abilities.
• Ability to explain concepts clearly to diverse learners.
• Excellent organizational skills and attention to detail.
• Understanding of customer service principles and effective communication.
• Ability to provide constructive feedback and motivate others.
• Confidence in facilitating group discussions and interactive activities.
• Proficiency with Microsoft Office or Google Workspace.
• Strong problem-solving abilities and proactive approach.
• Positive attitude, adaptability, and commitment to learning.

Responsibilities

• Design and deliver training sessions on customer service standards, communication techniques, and professional development.
• Facilitate onboarding and orientation programs for new customer service team members.
• Create and maintain training materials, presentations, instructional guides, and learning resources.
• Evaluate training effectiveness through assessments, feedback, and performance observations.
• Provide constructive coaching and individualized support to improve employee confidence and service quality.
• Collaborate with team leaders to identify skill gaps and recommend targeted training solutions.
• Reinforce customer service procedures, professional communication standards, and effective issue-resolution techniques.
• Monitor employee progress and maintain accurate training documentation.
• Introduce interactive learning activities, practical scenarios, and role‑playing exercises to strengthen customer interactions.
• Support continuous improvement initiatives that enhance team performance and customer satisfaction.

Skills

Verbal and written communication

Presentation skills

Coaching & mentoring

Interpersonal skills

Organizational skills

Customer service principles

Feedback & motivation

Group facilitation

Problem-solving

Adaptability & continuous learning

Leadership in training

Tools

Microsoft Office

Google Workspace

Job description

Strive Global is seeking a dynamic and organized Customer Service Trainer to support employee development through engaging training programs, practical coaching, and continuous performance improvement.

You will design and deliver training sessions, onboard new customer service teammates, create materials and guides, evaluate learning outcomes, and coach staff to strengthen communication and problem-solving abilities, contributing to a culture of service excellence across the organization.