Training Manager

Sonny's Enterprises Inc. - Conveyorized Car Wash Equipment Leader; Town of Florida (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

100% employer paid medical plan

401(k) match

Additional medical plans

Job summary

Sonny's Enterprises Inc. is seeking a Training Manager to lead technical training and workforce readiness initiatives. The role involves developing scalable training programs, certification standards, and ensuring alignment with product releases.

The ideal candidate will have a Bachelor’s degree along with more than 5 years of experience in technical training or workforce development. Benefits include a 100% employer paid medical plan, 401(k) match, and additional health options.

Qualifications

• 5+ years of progressive experience in technical training or workforce development.
• Experience supporting customer-facing technology deployments is preferred.
• Experience managing technical trainers is preferred.

Responsibilities

• Lead technical training and workforce readiness initiatives.
• Develop scalable onboarding frameworks and certification standards.
• Establish KPIs for technician performance and training effectiveness.
• Drive continuous improvement initiatives.
• Design and refine technical training curricula.
• Manage training technologies and certification tracking.
• Evaluate technician performance using operational metrics.
• Standardize training procedures across the organization.

Skills

Technical Training

Workforce Development

Performance Metrics

Project Management

Education

Bachelor’s degree in Business, Technology, Operations, Engineering or related field

Job description

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us.

Training Manager

The Training Manager is responsible for leading the organization’s technical training, workforce readiness, and technician development initiatives supporting field deployments, conversions, and customer implementations. This role owns the execution and continuous improvement of scalable training programs, certification standards, onboarding strategies, and technical enablement processes that strengthen operational consistency, technician capability, and customer outcomes.

The Training Manager partners closely with Field Operations, Technical Support, Engineering, Product, and Leadership teams to ensure training initiatives remain aligned with operational priorities, evolving technologies, and organizational growth objectives.

Responsibilities

• Lead technical training and workforce readiness initiatives supporting field deployments, customer onboarding, and operational execution.
• Develop scalable onboarding frameworks, certification standards, and technician readiness programs aligned with business objectives.
• Establish KPIs focused on technician performance, readiness, training effectiveness, and operational consistency.
• Drive continuous improvement initiatives supporting workforce capability, training scalability, and execution quality.
• Design, implement, and continuously refine technical training curricula aligned with field execution standards and operational outcomes.
• Develop training programs, SOPs, manuals, operational workflows, and technical documentation supporting measurable performance improvement.
• Lead onsite, remote, instructor-led, and hybrid training delivery initiatives across field and operational teams.
• Manage training technologies, certification tracking, training schedules, and workforce development programs.
• Partner with Engineering, Product, Support, and Operations teams to ensure alignment between product releases, operational workflows, and training content.
• Support operational readiness initiatives ensuring technicians are properly prepared for deployments, conversions, and customer-facing activities.
• Evaluate technician performance and workforce capability using operational metrics and performance insights.
• Provide coaching, mentoring, and development planning for technical trainers and enablement personnel.
• Drive accountability, operational consistency, and continuous learning across training initiatives.
• Serve as a strategic partner between Training, Field Operations, Technical Support, Engineering, Logistics, and Leadership teams.
• Provide concise reporting on training performance, workforce readiness, operational risks, and improvement initiatives.
• Support cross-functional initiatives focused on deployment quality, technician development, and customer experience.
• Standardize training procedures, operational workflows, and readiness practices across the organization.
• Ensure compliance with company policies, operational standards, and safety requirements.
• Stay informed of industry trends, technologies, and training best practices.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree preferred in Business, Technology, Operations, Engineering, or related field.
• 5+ years of progressive experience in technical training, workforce development, field operations, or deployment enablement.
• Experience supporting customer-facing technology deployments and operational readiness initiatives preferred.
• Experience managing technical trainers or operational personnel preferred.

Benefits

We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.

EEO Statement

Equal Opportunity Employer

Sonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.