Technical Training Manager

Adaptec Solutions, LLC; City of Rochester (NY); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Generous paid time off (PTO)

Health, dental, and vision insurance

Generous 401(k) match

Education assistance

Job summary

A technology solutions company based in Rochester is seeking a Technical Training Manager to deliver and develop technical training for field service and production staff. This role demands a strong understanding of automation systems, safety regulations, and exceptional communication skills. Offered compensation ranges from $80,000 to $105,000 annually, including various benefits like generous PTO and health plans.

Qualifications

• Minimum 5 years in field service or installation.
• Experience training in material handling technology.
• Knowledge of OSHA, NFPA, NEC regulations.

Responsibilities

• Provide technical training for field service and installation staff.
• Develop in-person and online courses for technician training.
• Track and maintain training records for staff.

Skills

Field service training

Communication skills

Technical training

Safety regulations awareness

Interpersonal skills

Education

High School Diploma or GED

2 or 4-year technical degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

Job description

Position and Location

Position: Technical Training Manager

Location: Rochester, NY or Painted Post, NY

Employment Type: Full Time

Compensation: $80,000‑$105,000 per year

Travel: 10-20% travel to customer sites and field service groups as needed for training purposes

Manages Others: No

Education: High School Diploma or GED required; 2‑ or 4‑year technical degree preferred

Experience: Minimum of 5 years in a field service or installation environment with an emphasis on training others in material handling, conveyors, lift tables, stretch wrappers, palletizers, cranes, robotics, and related automation systems.

About This Opportunity

Reporting to the Director of Field Operations, this high profile position is responsible for delivering the company’s technical training; developing the technical skills of employees performing field service, field installation, and production operations; and aligning training and employee development with the needs of the company.

This position will work closely with executives, managers, and supervisors to ensure technical training is delivered effectively. It will collaborate with engineering and operations department staff to identify training needs, select materials that can be used to train both field and in‑house production employees, and standardize training materials across the company. It will also work with the environmental health & safety (EHS) department manager to integrate safety and compliance training requirements into technical training and assist with developing methods of delivery.

If you thrive in a collaborative environment and want a hands‑on role with the opportunity to become master certified (if you aren’t already), this is your chance to move into a role that is primarily office‑based with manageable travel.

What You’ll Do

• Provide technical expertise to train an array of field service, field installation, and production operations technicians that support our products and customers. Examples of training focus may include, but are not limited to:
  • Mechanical applications
  • FANUC
  • Hanel, Hytrol, Wolf Tec and other commonly used applications
  • Advanced Electrical 1 & 2 Course
  • Robotic handling tool course
  • Safety trainings (application of lockout/tagout, use of fall protection, hot work permitting, use of atmosphere monitoring equipment, and general PPE)
• Develop in‑person and online training courses that provide technical training to meet business needs and employee development. Trainees will include both newly hired and existing employees.
• Track and maintain training records for technical staff to support business needs.
• Identify, select, standardize, and manage the resources required to support the delivery of technical training.
• Oversee all company in‑house training locations and resources with support from local site representatives.
• Continuously review and update the content of technical training to ensure training is current with the company’s evolving processes and procedures. This may include communication and dissemination of the company’s technical bulletin updates.
• When required, travel to company or customer locations to support training, including developing processes and identifying resources for remote training strategies.
• When required, travel to company or customer locations to assess and inspect field operations and compliance with safe work practices.
• Support employee onboarding by participating in field service new hire orientation and initial training as needed.
• Establish clearly defined requirements of technical skills that can be used by management when considering technical staff for professional advancement.

What You Bring

• Minimum of 5 years in a field service or installation environment with an emphasis on training others in material handling, conveyors, lift tables, stretch wrappers, palletizers, cranes, robotics, and related automation systems.
• Previous experience as a trainer in a similar technical environment required.
• FANUC Master Certification is preferred but not required.
• Knowledgeable in phase 3 motors, 280/480V systems is required.
• Strong technical knowledge and experience in material handling systems with a preference for complex automation and robotics equipment service.
• Ability to communicate effectively and interact with people both in‑person and online to deliver messages and content.
• Working knowledge of general processes and requirements of field technicians working in industrial environments.
• Ability to read engineering plans, specifications, and schematics.
• Awareness of OSHA, NFPA, NEC, and other EHS rules and regulations relevant to field service operations.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
• Strong interpersonal skills, comfortable working with employees and customers at all levels of an organization.
• Extensive organization and management skills, including the ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Word, Outlook, PowerPoint, Excel.

In compliance with pay transparency requirements, the wage range for this role is $80,000.00 – $105,000.00/yr. The rate range provided is a general guideline. When extending an offer, Adaptec Solutions considers factors including but not limited to experience and geographic location. Adaptec Solutions also offers a variety of benefits including generous paid time off (PTO), 11 paid company holidays including your birthday, generous health plans, dental and vision insurance, HSA/FSA accounts, generous 401(k) match and immediate vesting, short‑term/long‑term disability coverage, basic life/AD&D insurance, and education assistance.

Adaptec Solutions, LLC is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.

Equal Opportunity Employer, including disabled and veterans.