Operations Training Manager

Crown Technical Systems; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Crown Technical Systems, a Flex Company, seeks a strategic Training & Workforce Development Manager to build and run a world-class training organization for onboarding through advanced technical mastery and leadership development.

Lead learning pathways, standardize frameworks, and align with safety, quality, and business goals across multiple plants, while delivering analytics dashboards and cross-site alignment.

Qualifications

• Bachelor's degree in HR, organizational development, education, business, manufacturing, or related field preferred.
• 7+ years of experience in training, workforce development, organizational development, manufacturing operations, or related field.
• 3+ years of leadership experience managing training programs or teams.
• Experience building structured training systems within a manufacturing, industrial, or operational environment.
• Strong understanding of competency-based training, workforce development, and adult learning principles.
• Experience developing training matrices, certification programs, and employee development pathways.
• Strong project management and organizational skills.
• Proven ability to influence cross-functional stakeholders and drive change.
• Strong analytical skills with experience utilizing training metrics and reporting tools.
• Proficiency in Microsoft Office, Excel, Power BI, and Learning Management Systems (preferred).
• Excellent communication, presentation, and facilitation skills.

Responsibilities

• Lead development and execution of the company's workforce training and development strategy.
• Build structured learning pathways from onboarding through advanced technical and leadership development.
• Align training initiatives with operational, quality, safety, and business objectives.
• Establish standardized training frameworks across manufacturing operations.
• Drive continuous improvement of training systems, content, and delivery methods.
• Manage training coordinators and resources supporting manufacturing operations.
• Oversee onboarding, functional skills training, technical development, compliance training, and leadership programs.
• Ensure consistent execution of training standards across departments and facilities.
• Coordinate training priorities with operations leaders.
• Develop and maintain enterprise-wide training matrices and dashboards.
• Monitor workforce readiness, capability gaps, and succession risks.
• Partner with Safety and Operations to support regulatory and company requirements.

Skills

Leadership

Strategic planning

Cross-functional collaboration

Change management

Analytical skills

Communication

Education

Bachelor's degree in HR/Org Dev/Business/Manufacturing

Tools

Microsoft Office

Excel

Power BI

Learning Management Systems

Job description

Crown Technical Systems, a Flex Company, is a leader in power distribution and protection systems concentrating on sophisticated, state-of-the-art relay and control panels, medium voltage switchgear, and enclosures (power/control buildings/ E-Houses). We specialize in customized, turn-key solutions that ensure safe, secure, and reliable power distribution. Working at Crown Technical Systems offers a dynamic and rewarding career path for individuals seeking to power the world. Through hands-on training, mentorship, and a culture of internal promotion, we empower you to reach your full potential and contribute to projects that truly matter.

Training & Workforce Development Manager

We are seeking a strategic, hands-on Training & Workforce Development Manager to lead the next phase of our manufacturing training transformation. This role will be responsible for developing and executing a world-class training organization that supports employee growth from onboarding through advanced technical mastery and leadership development.

Key Responsibilities

Training Strategy & Workforce Development

• Lead the development and execution of the company's workforce training and development strategy
• Build structured learning pathways from entry-level onboarding through advanced technical and leadership development
• Align training initiatives with operational, quality, safety, and business objectives
• Establish standardized training frameworks across manufacturing operations
• Drive continuous improvement of training systems, content, and delivery methods

Training Operations & Program Management

• Manage training coordinators and training resources supporting manufacturing operations
• Oversee onboarding, functional skills training, technical development, compliance training, and leadership programs
• Ensure consistent execution of training standards across departments and facilities
• Coordinate training priorities in partnership with operations leaders
• Support deployment of hands-on learning initiatives and training center activities

Onboarding & Employee Development

• Maintain and enhance structured onboarding programs including:
  • New Hire Orientation
  • First Day and Week One Programs
  • 30-60-90 Day Development Plans
  • Competency Evaluations
  • Progress Reviews and Follow-Ups
• Improve new hire readiness, retention, and time-to-productivity
• Establish clear development plans for manufacturing employees at all levels

Competency Management & Training Matrix Administration

• Lead development and maintenance of enterprise-wide training matrix systems
• Track employee skills, qualifications, certifications, equipment authorizations, and cross-training progress
• Provide visibility into workforce readiness, capability gaps, and succession risks
• Develop workforce capability dashboards and reporting tools
• Support strategic workforce planning through training data and analytics

Standardization & Documentation

• Oversee standardization and governance of:
  • Standard Operating Procedures (SOPs)
  • Work Instructions (WIs)
  • Standard Work Documentation
  • Competency Validation Forms
• Ensure documents support effective training and knowledge transfer
• Partner with department leaders to maintain accurate and current training materials
• Strengthen version control, ownership, and training integration processes

Cross-Training & Organizational Readiness

• Develop and implement company-wide cross-training programs
• Create departmental cross-training maps and rotational development plans
• Reduce dependency on critical personnel through knowledge transfer initiatives
• Drive workforce flexibility and operational resilience
• Monitor and report department readiness and skill coverage levels

Compliance & Certification Programs

• Oversee certification and recertification programs for manufacturing and safety-related activities
• Manage training requirements for equipment operation, material handling, safety systems, and department-specific certifications
• Ensure training compliance documentation and record-keeping requirements are maintained
• Partner with Safety and Operations teams to support regulatory and company requirements

Training Analytics & Performance Metrics

• Develop and maintain executive-level training dashboards and reporting systems
• Track and analyze:
  • Training Completion Rates
  • Competency Progression
  • Certification Compliance
  • Cross-Training Participation
  • Onboarding Effectiveness
  • Time-to-Proficiency
  • Workforce Readiness
  • Training ROI
• Use data to drive decision-making and continuous improvement initiatives

Cross-Site Alignment & Leadership Partnership

• Drive training alignment and standardization across multiple manufacturing facilities
• Facilitate sharing of best practices between sites and departments
• Partner with operational leaders to identify capability gaps and workforce development opportunities
• Support leadership development initiatives and succession planning efforts
• Serve as a key advisor to leadership on workforce capability and training strategy

Qualifications

• Bachelor's degree in Human Resources, Organizational Development, Education, Business, Manufacturing, or related field preferred
• 7+ years of experience in training, workforce development, organizational development, manufacturing operations, or related field
• 3+ years of leadership experience managing training programs or teams
• Experience building structured training systems within a manufacturing, industrial, or operational environment
• Strong understanding of competency-based training, workforce development, and adult learning principles
• Experience developing training matrices, certification programs, and employee development pathways
• Strong project management and organizational skills
• Demonstrated ability to influence cross-functional stakeholders and drive change
• Strong analytical skills with experience utilizing training metrics and reporting tools
• Proficiency in Microsoft Office, Excel, Power BI, and Learning Management Systems (preferred)
• Excellent communication, presentation, and facilitation skills

Crown Technical Systems is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Crown Technical Systems, you must complete the application process first).