Training Manager

ThredUp; Phoenix (AZ); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Stock plan

PTO & holidays

Sabbatical

Parental leave

Insurance

Job summary

ThredUp in Phoenix, AZ, seeks a Training Manager to lead a team of Operations Trainers, guiding onboarding and training across the Distribution Center. You will coach staff on processes, quality standards, and scheduling, and you will craft effective training plans for the entire DC team.

You will collaborate with leadership to identify training needs, develop individual development plans, monitor progress, and provide ongoing feedback.

Qualifications

• Experienced Leader with strong communication and facilitation skills.
• Deep understanding of thredUP operations, quality standards, and training materials.
• Ability to create clear, concise training content.
• Passionate about developing and training team members.

Responsibilities

• Support the selection, training, and development of Training Specialists and team members.
• Manage new team members during the training period.
• Oversee and coordinate training initiatives in the building.
• Collaborate with leadership to tailor training programs for the DC team.
• Drive engagement and retention through effective training processes.
• Develop and maintain training records and ensure compliance.
• Assist in creating and implementing new operational processes as needed.
• Partner with content developers to create engaging learning solutions.

Skills

Leadership

Communication

Training content

Operational knowledge

Feedback proficiency

Job description

Training Manager

Location:Phoenix, Arizona, United States of America

Category:Operations DC

Full time

Description

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.

How You Will Make An Impact

As a Training Manager, you will lead a team of Operations Trainers who support the onboarding and training of team members and executing other training initiatives in the Distribution Center. You will proactively coach the team on processes, procedures, quality standards, workflow and scheduling of all training activities. Your primary role will be to ensure teams are set up for success by creating effective training plans and processes for the entire distribution center team. You are responsible for collaborating with leadership to identify training needs and create development plans for individuals, including onboarding plans for leadership roles. In this role you will be responsible for understanding all training materials, coordinating and conducting training as needed, following up and providing feedback with team members, and monitoring training progress. You will thrive in this position if you are open to giving and receiving constructive feedback, passionate about keeping thredUP operations running smoothly, and committed to the development and success of team members.

In This Role You’ll Get To:

• Support the selection, training, and development of Training Specialists and team members.
• Manage new team members during the designated training period.
• Intake, oversee, organize and communicate all training initiatives in the building.
• Work closely with Training and Operations leadership to understand training strategy, define local needs, and tailor programs for the distribution center team.
• Drive engagement and retention of team members through effective and innovative training processes.
• Consult with teams to develop training schedules and plans and evaluate effectiveness with reporting.
• Collaborate with the operations and engineering teams to identify opportunities to improve processes, conduct quality audits, and assist in creating and implementing new operational processes as needed.
• Partner with content developers to create effective, engaging learning solutions.
• Develop and maintain training records to track training compliance.
• Role model safety standards by building a safe work environment and culture within the team.
• Organize and coordinate with Operations leadership on leader onboarding plans.
• Facilitate future Leadership Development training materials.

What We’re Looking For:

• Experienced Leader and expert-level communicator and facilitator with strong written, verbal and interpersonal communication skills.
• Detailed understanding of thredUP operations processes, quality standards, and training materials.
• Ability to help both create and facilitate clear & concise training material as needed.
• Enthusiastic about the development and training of all team members.
• Experience giving and receiving constructive feedback and proactively following-up with team members, peers, and leaders.
• Keep business and customer information confidential.
• Role models independent judgment and operates with minimal supervision.
• Ability to create and maintain professional connections with team members.
• Able to stand or walk for an entire shift (8-12 hours per day) as well as bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled clothing racks weighing up to 150lbs.

This role is not eligible for visa sponsorship.

What We Offer:

• Competitive salary (we leverage market data)
• Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards
• Employee stock purchase plan
• Flexible PTO (take the time you need) + 13 company holidays
• Paid Sabbatical after 3 years of full time employment
• Generous paid parental leave for new mothers and fathers
• Medical, dental, vision, 401k, life and disability insurance offered
• We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth

We believe diversity, inclusion and belonging is key for our team

At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email [e-mail] the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.