Training Manager

Lucky Strike Entertainment; New York (NY); In loco; USD 90.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, and Vision plans

401(k) Retirement Plans

Employee Stock Purchase Program

Employee Assistance Program (EAP)

Vacation, Paid Sick Leave, and HOLIDAS

Bowling, Boomer's, and Waterpark or/ &

Descrizione del lavoro

Lucky Strike Entertainment in New York City is seeking a Training Manager to design, deliver, and continuously improve in-person and virtual training programs for our corporate teams. You will drive ongoing engagement and performance by aligning content with policy and measuring impact.

Collaborate with the Training Department and department leaders to implement onboarding, e-learning, and instructor-led programs, while managing logistics, budgets, and resources to support training across

Competenze

• High school diploma or equivalent.
• 2+ years of experience in corporate training, learning & development, or operations with a strong training component.
• Proven experience facilitating virtual and in-person training, and designing or maintaining instructional content, materials, or e-learning tools.
• Familiarity with learning management systems (LMS) and training tracking tools.
• Strong communication, presentation, interpersonal, analytical, and critical thinking skills, with high integrity and demonstrated leadership.
• Proficiency in Outlook, Word, Excel, PowerPoint, and Microsoft Teams.

Mansioni

• Design, execute, and manage training initiatives, including onboarding, e-learning, and instructor-led programs.
• Facilitate in-person and virtual classes, seminars, onboarding, and working sessions.
• Confer with department leaders to understand training needs driven by changes in policies, procedures, technologies, and regulations.
• Develop and maintain handouts, instructional materials, and manuals, and serve as a subject matter expert for operational company processes.
• Assess training impact through feedback and performance data, then recommend and implement improvements.
• Track and report on training outcomes, maintain training records, and complete administrative tasks by internal deadlines.
• Manage logistics, time, budget, and resources for successful training delivery.
• Foster an environment conducive to learning and retention, and support standards for Core Training locations.

Conoscenze

Training design

Facilitation (virtual & in-person)

LMS familiarity

Communication & presentation

MS Office & Teams

Formazione

High school diploma

Strumenti

LMS

Outlook

Word

Excel

PowerPoint

MS Teams

Descrizione del lavoro

Training Manager

• Lucky Strike Entertainment
• New York, New York
• Corporate
• Full-Time
• 60918

Job Description

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.

Overview

Location: NYC

We Are Lucky Strike Entertainment. Bowling, Arcade, Family Entertainment Centers. One company. Twelve brands. A career built around unforgettable experiences. Hospitality at our core; we put people first by creating meaningful connections and delivering memorable experiences to every guest, every time.

Summary

The Training Manager designs, develops, and delivers in-person and virtual training programs that strengthen associate performance and organizational capability. Working closely with the Training Department and department leaders, this role keeps training content aligned with current company policies and procedures while driving engagement, retention, and effectiveness.

What You’ll Do

• Design, execute, and manage training initiatives, including onboarding, e-learning, and instructor-led programs
• Facilitate in-person and virtual classes, seminars, onboarding, and working sessions
• Confer with department leaders to understand training needs driven by changes in policies, procedures, technologies, and regulations
• Develop and maintain handouts, instructional materials, and manuals, and serve as a subject matter expert for operational company processes
• Assess training impact through feedback and performance data, then recommend and implement improvements
• Track and report on training outcomes, maintain training records, and complete administrative tasks by internal deadlines
• Manage logistics, time, budget, and resources for successful training delivery
• Foster an environment conducive to learning and retention, and support standards for Core Training locations

What You’ll Bring

• High school diploma or equivalent
• 2+ years of experience in corporate training, learning & development, or operations with a strong training component
• Proven experience facilitating virtual and in-person training, and designing or maintaining instructional content, materials, or e-learning tools
• Familiarity with learning management systems (LMS) and training tracking tools
• Strong communication, presentation, interpersonal, analytical, and critical thinking skills, with high integrity and demonstrated leadership
• Proficiency in Outlook, Word, Excel, PowerPoint, and Microsoft Teams
• Preferred: experience developing and facilitating training in a corporate or hospitality environment
• Ability to walk, bend, and stand for periods of time; extended workdays, weekends, and holidays may be required to support business needs

What You’ll Get

Our people are the reason guests keep coming back. Here is what we offer our Corporate team:

• Medical, Dental, and Vision plans to select from based on your needs
• Wellness resources to help you along your wellness journey
• 401(k) Retirement Plans
• Employee Stock Purchase Program
• Employee Assistance Program (EAP)
• Vacation, Paid Sick Leave, and Holidays
• Perks! Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts, and more!

Benefits

The pay range for this position is $90,000 - $100,000 per year, depending on qualifications

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and other benefits including dental insurance, vision insurance, life insurance, disability insurance, 401(k) retirement plan, employee stock purchase program, employee assistance program (EAP), paid vacation, paid holidays, and paid sick leave. More details regarding benefits are available here: Lucky Strike Entertainment Benefits