Training Manager

Lucky Strike Entertainment; New Brunswick (NJ); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k)

Stock purchase program

Employee Assistance Program (EAP)

Paid vacation

Paid holidays

Discounts

Job summary

Lucky Strike Entertainment is seeking a Training Manager to design, develop, and deliver in-person and virtual training programs across our hospitality-focused venues. You will work closely with the Training Department and department leaders to align content with policies, drive engagement, and enhance performance.

You will design onboarding, e-learning, and instructor-led sessions, facilitate classes, assess impact, and maintain training records while managing logistics and resources to support

Qualifications

• 2+ years in corporate training, learning & development, or operations with a training component.
• Experience facilitating virtual and in-person training and maintaining instructional content.
• Familiarity with LMS and training-tracking tools.
• Strong communication, presentation, interpersonal, analytical, and leadership skills.

Responsibilities

• Design, execute, and manage training initiatives including onboarding, e-learning, and instructor-led programs.
• Facilitate in-person and virtual classes, seminars, onboarding, and working sessions.
• Collaborate with department leaders to identify training needs from policy, procedure, technology, and regulatory changes.
• Develop and maintain handouts, manuals, and instructional content as SME for operational processes.
• Assess training impact through feedback and performance data; implement improvements.
• Track training outcomes, maintain records, and perform administrative tasks on deadlines.
• Manage logistics, time, budget, and resources for training delivery.
• Foster a learning-focused environment and support standards for Core Training locations.

Skills

LMS familiarity

Training delivery

Content development

Data analysis

Communication

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

PowerPoint

Microsoft Teams

Job description

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.

Overview

Location: NYC

We Are Lucky Strike Entertainment. Bowling, Arcade, Family Entertainment Centers. One company. Twelve brands. A career built around unforgettable experiences. Hospitality at our core; we put people first by creating meaningful connections and delivering memorable experiences to every guest, every time.

Summary

The Training Manager designs, develops, and delivers in-person and virtual training programs that strengthen associate performance and organizational capability. Working closely with the Training Department and department leaders, this role keeps training content aligned with current company policies and procedures while driving engagement, retention, and effectiveness.

What You’ll Do

• Design, execute, and manage training initiatives, including onboarding, e-learning, and instructor-led programs
• Facilitate in-person and virtual classes, seminars, onboarding, and working sessions
• Confer with department leaders to understand training needs driven by changes in policies, procedures, technologies, and regulations
• Develop and maintain handouts, instructional materials, and manuals, and serve as a subject matter expert for operational company processes
• Assess training impact through feedback and performance data, then recommend and implement improvements
• Track and report on training outcomes, maintain training records, and complete administrative tasks by internal deadlines
• Manage logistics, time, budget, and resources for successful training delivery
• Foster an environment conducive to learning and retention, and support standards for Core Training locations

What You’ll Bring

• High school diploma or equivalent
• 2+ years of experience in corporate training, learning & development, or operations with a strong training component
• Proven experience facilitating virtual and in-person training, and designing or maintaining instructional content, materials, or e-learning tools
• Familiarity with learning management systems (LMS) and training tracking tools
• Strong communication, presentation, interpersonal, analytical, and critical thinking skills, with high integrity and demonstrated leadership
• Proficiency in Outlook, Word, Excel, PowerPoint, and Microsoft Teams
• Preferred: experience developing and facilitating training in a corporate or hospitality environment
• Ability to walk, bend, and stand for periods of time; extended workdays, weekends, and holidays may be required to support business needs

What You’ll Get

Our people are the reason guests keep coming back. Here is what we offer our Corporate team:

• Medical, Dental, and Vision plans to select from based on your needs
• Wellness resources to help you along your wellness journey
• 401(k) Retirement Plans
• Employee Stock Purchase Program
• Employee Assistance Program (EAP)
• Vacation, Paid Sick Leave, and Holidays
• Perks! Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts, and more!

Pay & Benefits

The pay range for this position is $100,000 - $110,000 per year, depending on qualifications

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and other benefits including dental insurance, vision insurance, life insurance, disability insurance, 401(k) retirement plan, employee stock purchase program, employee assistance program (EAP), paid vacation, paid holidays, and paid sick leave. More details regarding benefits are available here: Lucky Strike Entertainment Benefits