Training Manager

OTG Experience, LLC; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

OTG Experience, LLC is seeking a Training Manager at George Bush Intercontinental Airport to lead training initiatives focusing on crewmember development and operational excellence. This role partners with airport leadership to deliver consistent training programs that enhance both crewmember and guest experiences.

The ideal candidate will possess strong experience in hospitality operations and training, demonstrating effective communication and a commitment to high performance. Join a vibrant team at OTG to foster a culture of growth and excellence.

Qualifications

• 3–4 years’ experience in hospitality operations, training, or HR.
• Demonstrated success in creating high-performance workplaces.
• Ability to train, delegate, coach, and develop team members.

Responsibilities

• Partner with HR and leadership to create effective onboarding experiences.
• Establish training plans for new crewmembers.
• Track and report on all training activities.

Skills

Hospitality Operations

Training and Development

Coaching

Communication Skills

High Performance Workplace Leadership

Education

Bachelor’s Degree

Job description

OTG - George Bush Intercontinental Airport, Houston, TX, 2800 N TERMINAL Road, Houston, Texas, United States of America

Job Description

Posted Tuesday, June 2, 2026 at 4:00 AM

Job Title: Training Manager
Location: Houston (IAH) Airport
Compensation:
Reports to: Airport Director – Director of Learning and Development

Who We Are

OTG has elevated the dining and retail experience for travelers by bringing together world‑class hospitality, award‑winning dining concepts, and forward‑thinking technology. With more than three hundred unique dining and retail locations across North America’s busiest airports, we are fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers. At OTG, people truly come first. We invest in our teams and foster growth in an exciting, challenging environment where everyone can shine.

How We Do Business

Our values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We are committed to fostering an inclusive, safe, and dynamic workplace where individuals feel empowered to contribute and grow.

Why This Job Is a Big Deal!

The Training (Learning & Organizational Development) Manager partners with airport leadership and Organizational Development to foster a positive culture and continuously improve the crewmember and guest experience. By leading the airport learning and development plan, this role ensures training is delivered consistently and effectively to meet crewmember development needs and support overall terminal performance. Training programs include orientation, onboarding, safety and quality assurance, hospitality and service, food and beverage, product knowledge, supervisor and manager training, and functional on‑the‑job training. The manager is responsible for scheduling, tracking, monitoring, and communicating training activities to airport and corporate leadership to ensure learning needs are met. As an experienced facilitator, this person also coaches other trainers to ensure hourly crewmembers and managers receive the right training at the right time. In addition, the role supports performance management and feedback, recognition programs, internal growth and promotion planning, and effective communication across teams. The Training (L&D) Manager reports to both the Airport Director and the Director of Learning & Organizational Development and works closely with Airport Senior Leadership to support business goals and leadership development initiatives.

In this role you will

• Reduce turnover by partnering with HR, Org Dev, and Operations teams to create an effective orientation and onboarding experience for all crewmembers, including responsibility for Orientation and Onboarding programs
• Establish training plans for all new airport salary crewmembers, and partner with the team to effectively onboard them with on‑the‑job training, coaching and validation that prepares them for their role
• Partner with Operations leaders and HR to establish training plans for Hourly CM, validate flight plans, and maintain training materials
• Schedule, facilitate, and maintain the Certified Trainer program, including regular continued education and communication to the trainer team
• Establish, execute, and communicate the schedule of core training programs for all crewmembers, including Manager Essentials, Train the Trainer, Brand Partner Training, etc.
• Ensure that airport achieves and maintains compliance in all required programs, including Workplace Harassment, Food Handlers, Alcohol Awareness, Fire and Life Safety, etc.
• Track, monitor, and report on all training activities, coordinating with leadership to drive completion and outcomes, including behavior‑based assessments and audits
• Support administrative functions of the LMS, including course enrollments and approving assessments
• Review new‑hire surveys and other data and connect regularly with crewmembers, trainers, and managers to uncover opportunities that improve onboarding and training processes and programs
• Communicate new training initiatives to Airport leadership and managers, partnering to ensure new initiatives are implemented successfully
• Partner with Airport leadership and HR on crewmember‑level communication on change management (specials, menu changes, etc.)
• Partner with leadership in stand‑up meetings, bringing relevant updates and insight to the leadership team that improve crewmember and customer experience
• Facilitate and coordinate quarterly United Airlines subtenant training, partner with Property Management on training opportunities and topics
• Plan and deliver training for new concept openings
• Support skill and competency development and leadership pipeline programs for local crewmember development (Examples: Manager Essentials, Evolving Leadership, Advancing Leadership, Career GPS, etc.)
• Participate regularly in a feedback loop with PAS L&D to pilot, test, and improve programs and processes; share training requests from the airport so new initiatives can be effectively scaled across the company
• Partner with HRBPs to identify skill and career development gaps and identify development solutions
• Partner with HR and leadership to recognize and develop continued education opportunities for individuals (IDPs, etc.)
• Stay informed about company standards and communicate formally and informally to all levels
• Manage and monitor the local training budget, optimizing resources to support business objectives while maintaining fiscal responsibility and agreement with Airport Leadership
• Lead operational shifts in the terminal on a weekly basis
• Provide experience across multiple units and full restaurant operations
• Provide experience in quick service and markets

Education

Bachelor’s Degree (preferred)

Qualifications

• 3–4 Years’ Experience in Hospitality Operations, Training or HR
• Demonstrated results creating a high‑performance workplace through cultural leadership that sustains results
• Excellent verbal and written communication skills
• Commitment to service of guests and all crewmembers
• High integrity, work ethic, passion, and commitment to OTG values
• Ability to train, delegate, coach and develop peers, leaders, and crewmembers
• Ability to clear OTG background checks as well as any requirements to obtain Airport badges

Equal Opportunity Employer

We are proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

OTG - George Bush Intercontinental Airport, Houston, TX, 2800 N TERMINAL Road, Houston, Texas, United States of America