Training Manager

Forterra; Clarksburg (WV); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Healthcare Benefits

20 days PTO per year

7 weeks parental leave

Tuition reimbursement or professional‑

401(k) plan with match

Job summary

Forterra is seeking a Training Manager to lead company-wide training programs for autonomous ground vehicle operations. This role sits within Customer Success but owns training strategy and execution across the organization.

You’ll design, implement, and manage comprehensive training programs that ensure operators, maintainers, and safety personnel are equipped to work with autonomous systems. You’ll centralize and standardize training processes, building scalable programs for 100-150 internal

Qualifications

• 5+ years in technical training, instructional design, or customer enablement roles.
• Experience leading teams and delivering technical training.
• Background in corporate or formal education or equivalent program-building experience.
• Ability to learn complex technical systems and translate into effective instruction.
• Proven cross-functional collaboration with Engineering, Program, and Field teams.

Responsibilities

• Own Forterra’s training strategy for customer and internal programs.
• Design and evolve curricula with classroom, hands-on, and scenario-based elements.
• Develop instructor guides, slide decks, labs, assessments, and certification criteria.
• Coordinate training delivery with trainers, Field Service Reps, and SMEs.
• Keep content current with product capabilities and best practices.
• Lead training activities during program kickoffs, sustainment planning, and deployment readiness.
• Support program planning, proposals, and timelines related to training scope.
• Incorporate customer and field feedback for continuous program improvement.
• Define processes for training intake, prioritization, and execution.
• Track metrics on readiness, completion, and customer enablement.

Skills

Training strategy

Instructional design

Customer enablement

Team leadership

Cross-functional collaboration

Communication

Project management

Education

Adult education background

Job description

About the role

Forterra is seeking a Training Manager to lead our company-wide training programs for autonomous ground vehicle operations. This role sits within Customer Success but owns training strategy and execution across the entire organization. You’ll be responsible for designing, implementing, and managing comprehensive training programs that ensure our operators, maintainers, and safety personnel are properly equipped to work with cutting-edge autonomous systems.

As our Training Manager, you’ll centralize and standardize training processes that are currently fragmented across departments. You’ll build scalable programs that serve 100-150 internal personnel plus external customer training requirements. This role directly supports mission-critical operations and customer success.

What you’ll do

Training Program Development & Delivery:

• Own Forterra’s customer and internal training strategy, spanning operator training, Train-the-Trainer programs, and refresher and sustainment training.
• Lead the design and evolution of training curricula that combine classroom instruction, hands-on exercises, and operational scenarios.
• Oversee and assist with developing of training materials including instructor guides, slide decks, hands-on lab exercises, and assessments and certification criteria.
• Coordinate and support training delivery in partnership with trainers, Field Service Reps, and subject matter experts.
• Ensure training content remains current with product capabilities and operational best practices.

Cross-Functional & Program Support:

• Serve as the Customer Success lead for training during program kickoffs, sustainment planning, site activation, and deployment readiness.
• Support program planning, proposals, and timelines as they relate to training scope.
• Actively incorporate feedback from customers and field teams into continuous improvement of training programs.

Process, Quality & Scaling:

• Build repeatable processes for training intake, prioritization, and execution.
• Define and track metrics related to training readiness, program completion, and customer enablement.
• Drive standardization and content reuse to improve efficiency while maintaining flexibility for program-specific needs.
• Help scale Customer Success operations by reducing deployment and sustainment friction through strong enablement materials.

Qualifications

• 5+ years of experience in technical training, instructional design, or customer enablement roles
• Demonstrated experience both leading teams and personally delivering technical training
• Background in formal, corporate, or adult education — or equivalent experience building and running structured training programs
• Demonstrated ability to hire, evaluate, and develop strong training talent
• Ability to learn and internalize complex technical systems and translate that knowledge into effective instructional experiences
• Proven ability to work cross-functionally with Engineering, Program, and Field teams
• Excellent written and verbal communication skills
• Strong organizational skills and ability to manage multiple concurrent priorities

Preferred Qualifications

• Experience in autonomy, robotics, defense, or other complex technical domains
• Familiarity with MIL-STD or regulated documentation environments
• Experience designing and delivering hands-on technical training
• Familiarity with technical documentation standards and practices

US Salary Range
$130,000—$160,000

The salary range for this role is an estimate and is based on a wide variety of compensation factors. The salary offered to candidates will vary based on a variety of factors including (but not limited to) relevant work experience, education, specialized training, critical expertise, training, and more. Equity in Forterra is included in most of our full-time, high-demand roles and is therefore considered part of Forterra’s overall compensation package. In addition to base salary and equity, Forterra offers competitive benefits for full-time employees including:

• Premium Healthcare Benefits: Three plan options, including an HSA-eligible plan, with Forterra covering 80% of the plan premium for you and your dependents.
• Basic Life/AD&D, short and long-term disability insurance plans 100% covered by Forterra, plus the option to purchase additional life insurance for you and your dependents.
• Extremely generous company holiday calendar including a winter break in December.
• Competitive paid time off (PTO) offering 20 days accrued per year.
• A minimum of 7 weeks fully paid parental leave for birth/adoption.
• A $9k annual tuition reimbursement or professional development stipend.
• Fully stocked beverage refrigerators with all the Celsius your little heart desires.
• 401(k) retirement savings plan, including traditional, Roth 401(k), and after-tax deferral with company match up to 4%.

Forterra is an equal-opportunity employer, providing and promoting equal employment opportunity in accordance with local, state, and federal laws. Forterrans are unique, talented individuals who are united through a shared passion to deliver autonomous systems that enable national resilience and a robust supply chain. All qualified applications will receive equal consideration for employment.