Training Manager

Keeper Security, Inc.; Chicago (IL); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading cybersecurity company is searching for a Training Manager to spearhead their global customer training initiatives. This remote role entails developing training content, managing a team, and ensuring customer education for product adoption. Candidates are sought with extensive experience in SaaS training, project management, and strong leadership skills.

Benefits

Medical, Dental & Vision Insurance

Employer Paid Life Insurance

401k (Roth/Traditional)

Generous PTO Plan

Above Market Annual Bonuses

Qualifications

• 5+ years of experience in customer education or training.
• 2+ years managing a global training team.
• Proven experience with LMS-based training programs.

Responsibilities

• Lead the global customer training strategy and manage a team of trainers.
• Develop and optimize customer learning journeys and training content.
• Collaborate with cross-functional teams to align content with customer needs.

Skills

Project Management

Content Creation

Customer Enablement

Communication

Leadership

Education

Bachelor’s degree in Education, Instructional Design, Business, or related field

Tools

LMS (Learning Management System)

Job description

Keeper Security is hiring an experienced Training Manager to lead our global customer training initiatives and content strategy. This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and lead our customer education efforts to drive product adoption and user enablement at scale.

About Keeper

Keeper Security is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.

About the Role

As a Training Manager, you will be responsible for leading the global customer training strategy, managing a distributed team of trainers, and owning content development and delivery across multiple languages. You will work closely with Customer Success, Implementation, and Sales teams to ensure our customers are empowered with the knowledge they need to adopt and succeed with Keeper’s platform.

You will own and optimize the customer learning journey through engaging adoption resources, instructor-led trainings, and scalable Learning Management System (LMS) programs tailored to various user personas and geographies.

Responsibilities:

• Curate, develop, and manage engaging adoption and enablement content for end users, admins, and technical audiences
• Own the lifecycle and maintenance of content hosted in Keeper’s LMS, ensuring onboarding modules are always up-to-date and localized
• Lead and scale a global training team, driving strategy, execution, performance metrics, and professional development
• Coordinate translation and localization of training content in alignment with Keeper’s multilingual product availability
• Establish and maintain a scalable process for delivering live and asynchronous training experiences
• Collaborate with cross-functional stakeholders to align content with product updates, support trends, and customer needs
• Define and monitor success metrics for training engagement and effectiveness
• Advocate for continuous improvement in training tools, delivery methods, and learner outcomes
  

• 5+ years of experience in customer education, training, or instructional design within a SaaS or technology company
• 2+ years of experience managing a global training team or enablement function
• Proven experience creating and maintaining LMS-based training programs (e.g., Docebo, SAP Litmos, or similar)
• Strong background in content creation for diverse audiences and learning formats (written, video, interactive)
• Experience working with multilingual training delivery and content localization
• Excellent project management skills with the ability to handle multiple priorities
• Strong communication and leadership skills, with a passion for customer enablement and education
• Bachelor’s degree in Education, Instructional Design, Business, or related field (or equivalent experience)

Preferred

• Instructional design certifications (e.g., CPLP, APTD, or ATD)
• Familiarity with cybersecurity or IT/SaaS product environments
• Experience in knowledge management platforms and video-based learning
• Background in adult learning theory or user adoption strategies
  

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401k (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Exempt