Training Manager

Carrier Enterprise; Charlotte (NC); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Training Manager to spearhead their customer-facing training initiatives. This role involves designing impactful training programs that enhance customer skills and drive business performance. The ideal candidate will possess strong leadership abilities, exceptional communication skills, and a keen understanding of adult learning principles. You will collaborate with various departments to ensure alignment with strategic goals while fostering a supportive and innovative training environment. Join this forward-thinking company and make a significant impact on their training and development efforts, ensuring a world-class experience for customers.

Benefits

Competitive salary and benefits package

Generous tuition reimbursement program

Supportive work environment

People First culture

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan with Employer Match

Paid Vacation & Sick time

Qualifications

• Bachelor’s degree required; Master’s preferred with training certifications.
• Strong organizational and communication skills essential for success.

Responsibilities

• Lead training needs assessments and develop tailored training programs.
• Manage training delivery and evaluate program effectiveness.

Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Facilitation Skills

Leadership Abilities

Attention to Detail

Education

Bachelor’s degree in Business Administration

Master’s degree (preferred)

Tools

Learning Management Systems (LMS)

E-learning Platforms

Job description

Description

Training Manager - External-Facing

Job Title: Training Manager – Training and Development

Location: Charlotte, NC (Remote)

Department: HR/Training and Development Department

Reports To: Director – Training and Development

Job Type: Full-Time

Job Summary: The Training Manager will lead the expansion of our new customer-facing training and development division. The ideal candidate will possess an entrepreneurial spirit and oversee the creation and implementation of training courses and programs designed to enhance customer skills and business performance. Key responsibilities include managing revenue and expenses, leading a delivery team, assessing training needs, designing and managing effective training programs, and evaluating their outcomes. The Training Manager will collaborate closely with various departments and subject matter experts to ensure that our customer training initiatives align with the company's strategic goals and our commitment to presenting a world-class training organization.

CE Manager/Leader Competencies:

• Vision: Communication and Business Innovation
• Talent and Teams: Talent Management and Teamwork
• Results: Play to Win
• Character: Customer Focus

Key Responsibilities:

1. Training Needs Assessment: Creatively conduct comprehensive assessments to identify and plan the training and development needs of our customers. Collaborate with department heads and organizational leaders to determine learning needs of our customers and revenue generating opportunities.
2. Training Program Design and Development: Design and develop effective training courses and programs that address the needs of our customers. Work with internal associates and external vendors to create curriculum, to include participant and facilitator guides, job aids/materials, delivery methods and other educational content. Incorporate blended training modalities, such as instructor-led, e-learning, workshops, simulations, and on-the-job training. Edit and update content on a regular cadence.
3. Implementation and Delivery: Ensure content and delivery aligns with company goals and meets CE standards set forth. Oversee the implementation of training programs, ensuring they are delivered effectively and efficiently. Organize and deliver training sessions, workshops, and seminars. Support logistics for training sessions, including scheduling, venue arrangements, and participant communications. Coordinate with external trainers or consultants when necessary.
4. Evaluation, Feedback, and Improvement: Develop and implement evaluation methods to measure the effectiveness of training programs. Collect and analyze feedback from participants to assess learning outcomes and training impact. Continuously monitor and evaluate the effectiveness of trainers and training programs. Collect feedback from participants and make necessary adjustments to improve training quality. Track and report on training outcomes and ROI.
5. Team Leadership: Lead a team of training professionals and manage vendors. Provide guidance, coaching, support, and professional development to team members to enhance their performance.
6. Revenue and Expense Management: Develop and implement a pricing model for training services. Support customer initiatives that drive engagement with our offerings, ensuring a world-class experience. Optimize resource utilization to maintain high-quality training standards in a cost-effective manner.
7. Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders, including senior management, department heads, and external training providers. Communicate training plans, progress, and outcomes to relevant parties. Gather input and feedback from stakeholders to ensure training programs meet our customers’ needs.
8. Compliance and Standards: Ensure all training programs comply with company and industry standards and regulations. Stay updated on the latest trends and best practices in training and development.
9. Technology Integration: Leverage technology to enhance training delivery and accessibility, including the use of learning management systems (LMS) and other learning tools. Stay current with advancements in training technology and incorporate innovative solutions into training programs.
10. Reporting and Documentation: Maintain accurate records of training activities, including attendance, completion rates, and assessment results. Prepare and present reports on training program metrics, outcomes, and ROI. Identify trends and areas for improvement based on data analysis.

Qualifications:

• Bachelor’s degree in Business Administration, Human Resources, Education, or a related field. Master’s degree preferred.
• Knowledge and understanding of a corporate university and its role in the business, adult learning principles, outstanding facilitation and delivery skills, and instructional methodologies.
• Meticulous attention to detail. Outstanding organizational and time management skills.
• Strong problem-solving skills and the ability to deal with conflicts and problems constructively. Ability to look at situations systematically, considering the larger context, including competing pressures, resource constraints, and anticipated change.
• Excellent communication and facilitation skills.
• Proficiency in using learning and development related software and e-learning platforms.
• Strong business acumen, organizational and leadership abilities.
• Ability to effectively work collaboratively with various departments and stakeholders.
• Travel 15-25%, which may vary.

Preferred Skills:

• Certification in training and development (e.g., CPTD, ATD).
• Familiarity with Learning Management System administration.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development which includes a generous tuition reimbursement program.
• A supportive and dynamic work environment.
• A “People First” culture.

Benefits:

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holidays
• 401(k) Plan with Employer Match
• Employee Discount Program