Training Lead - Dropbox

MarketStar; United States; Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Structured learning programs

Mental health program

Paid time off

Paid medical leave

Education reimbursement

401k match

Healthcare coverage

Job summary

MarketStar seeks a Training Lead to support the Dropbox team. You will create and deliver training content for new hires and tenured sales staff, interfacing with stakeholders to reflect vision and strategy in the training environment. Adapt delivery to product knowledge and class needs in a collaborative setting.

You will use an LMS to enroll learners, track progress, and drive continuous improvement, while coordinating with internal and external partners across regions.

Qualifications

• Background in corporate or sales training.
• Ability to adapt delivery to adult learning styles.
• Direct, B2B, chat, or tele-sales experience required; previous cloud solutions experience preferred.
• Internal applicants must be exceeding metrics in current position.
• Bachelor’s degree or equivalent experience preferred.
• Excellent verbal, written, interpersonal, and organizational skills.
• Maintain positive and energetic demeanor to promote learner engagement.
• Proficient in Salesforce, Microsoft Office, and Google products.
• Results oriented with the ability to motivate others and drive performance.
• Ability to multitask and work in a fast paced, team environment.

Responsibilities

• Execute monthly/quarterly targets in the SMB segment.
• Delivers new hire training to onboarding sales representatives via in-person, virtual video-based, one-on-one, and group sessions across international regions.
• Manage and iterate training content using various design platforms.
• Proactively identifies challenges and issues in training content or processes.
• Strategizes with sales managers to address training needs and opportunities.
• Provides feedback on trainee performance and growth.
• Works with cross-functional stakeholders to achieve program initiatives.
• Pivot training delivery based on client feedback.
• Perform other related duties as assigned.
• Use an LMS to enroll learners, track learning paths and training progress.

Skills

Sales training

Adult learning

B2B sales

Cloud experience

Bachelor's degree

Verbal communication

Organizational skills

Salesforce experience

Multitasking

Energetic demeanor

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Microsoft Office

Google Workspace

Job description

About MarketStar:

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar’s accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

About the Training Lead - Dropbox:

MarketStar is seeking a Training Lead to support our Dropbox team. The Training Lead handles creating and delivering training content to our new hire and tenured sales representatives, managers, and support staff. The Training Lead will interface with various external and internal stakeholders to ensure an accurate representation of our vision and strategy in the training environment. They assure our training experience is relevant by adapting delivery methods to class needs, keeping up to date with the latest product knowledge, and thrives in a collaborative and feedback-based environment.

Location: UT (Remote)

What Will You Do?

• Execute versus a monthly/quarterly target in the small to medium enterprise segment

• Delivers new hire training to onboarding sales representatives via in-person, virtual video based, one-on-one, and group sessions across international regions

• Manage and iterate training content using various design platforms

• Proactively identifies challenges and issues faced by managers and front-line employees where training processes/content could be improved

• Strategizes with sales managers to address training needs and areas of opportunity

• Provides feedback on trainee performance and growth

• Works with cross-functional stakeholders, both internal and external clients to achieve program initiatives

• Pivot training delivery based on feedback from internal and external clients

• Perform other related duties as assigned

• Use an LMS to enroll learners, track learning paths and training progress
  

What Will You Need to Succeed?

• Background in corporate or sales training

• Ability to adapt delivery to adult learning styles

• Direct, B2B, chat, or tele-sales experience required, previous cloud solution experience preferred

• Internal applicants must be exceeding metrics in current position

• Bachelor’s degree or equivalent experience preferred

• Excellent verbal, written, interpersonal, and organizational skills,

• Maintain positive and energetic demeanor to promote learner engagement

• Proficient in Salesforce, Microsoft Office, and Google products (Gmail, Forms, Sheets, etc.)

• Results oriented with the ability to motivate others and drive performance

• Ability to multitask and successfully operate in a fast paced, team environment; adjusting priorities as needed

What We Offer:

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:

• Structured learning and career development programs

• Mental health program

• Generous Paid Time Off policy

• Paid medical leave

• Child/Dependent care reimbursement

• Education reimbursement

• 401k match, hardship loan program, access to financial wellness advisor

• Comprehensive healthcare coverage including medical, dental, and vision

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at [e-mail] for assistance.