Training Development Specialist - Enterprise Revenue Cycle

University of Washington Medical Center; United States; On-site; USD 100,000 - 120,000; Full time

Job summary

University of Washington Medical Center’s UW Medicine Enterprise Revenue Cycle is seeking a Training Development Specialist - ERC Education Architect to design, develop and evaluate enterprise revenue cycle training programs, including curricula, assessments and learner materials.

The role involves translating complex workflows into engaging learning solutions, applying adult learning principles, and partnering with leaders and SMEs to align training with business goals.

Qualifications

• Bachelor's degree in Healthcare, Education, Instructional Design, Technical Writing, English, or related.
• 4+ years of experience in healthcare instructional design, clinical education, patient access, or patient financial services.
• 4+ years of experience designing and developing training curricula that integrate technology, workflows, and adult learning principles in a complex healthcare environment.
• 1+ year of experience delivering training across multiple learning modalities (instructor-led, virtual, eLearning, etc.).
• 1+ year of experience leading or coordinating projects in cross-functional healthcare environments.
• Current Epic Revenue Cycle proficiency or ability to obtain within six months of hire.
• Experience developing multimedia and eLearning content using tools such as Captivate, Amplifire, or similar authoring platforms
• Advanced knowledge of Epic Revenue Cycle workflows and EHR training in inpatient, ambulatory, or acute care settings
• Strong communication, facilitation, project management, analytical, and stakeholder collaboration skills
• Proficiency with Microsoft Office applications and the ability to translate complex workflows into effective educational content
• Demonstrated ability to thrive in a fast-paced, evolving environment while managing multiple priorities and driving continuous improvement

Responsibilities

• Design, develop, implement, and evaluate enterprise revenue cycle training programs, including learning objectives, curricula, assessments, job aids, instructor guides, and learner materials.
• Translate complex revenue cycle workflows into clear, engaging, and performance-based learning solutions for new hire, refresher, and ongoing education.
• Apply adult learning principles, instructional design methodologies, and change management practices to create effective blended learning experiences.
• Partner with operational leaders, analysts, subject matter experts, and stakeholders to identify training needs, close performance gaps, and ensure curriculum aligns with business objectives.
• Conduct curriculum reviews, audits, usability testing, and training evaluations to measure effectiveness and drive continuous improvement.
• Lead medium-sized education development projects, managing scope, timelines, deliverables, and stakeholder communications.
• Serve as an instructional design subject matter expert, mentoring team members and promoting best practices in curriculum development.
• Analyze learner performance data and training outcomes to recommend education strategies and improve operational results.
• Deliver instructor-led, virtual, and occasional in-person revenue cycle and Epic training programs.
• Facilitate learning for diverse audiences, ensuring comprehension of complex systems, workflows, and operational processes.
• Monitor learner progress and proficiency, provide coaching and feedback, and recommend additional training when needed.
• Support ongoing end-user education by responding to questions, troubleshooting learning issues, and partnering with operational leaders to reinforce training adoption.
• Support recruitment, onboarding, and mentoring of new team members.
• Contribute to team process improvements, knowledge sharing, and professional development initiatives.
• Maintain expertise in Epic Revenue Cycle applications, workflows, and industry best practices through ongoing education and certification requirements.
• Participate in special projects and provide cross-functional support as needed.

Skills

Strong communication

Facilitation

Project management

Analytical

Stakeholder collaboration

Captivate

Amplifire

Education

Bachelor's degree in Healthcare, Education, Instructional Design, Technical Writing, English, or related

Tools

Captivate

Amplifire

Job description

Job Description

UW Medicine's Enterprise Revenue Cycle has an outstanding opportunity for a Training Development Specialist - (ERC Education Architect)

WORK SCHEDULE

• 100% FTE
• Day Shift
• NEED TO BE ABLE TO BE ONSITE FOR TRAINING/AS BUSINESS NEEDS DICTATE.

DEPARTMENT DESCRIPTION

UW Medicine's Enterprise Revenue Cycle (ERC) department is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children's). ERC is responsible for the ongoing support and maintenance of the infrastructure and education which support all of these institutions, along with the implementation of new services and education that are used to support and further the UW Medicine mission.

PRIMARY JOB RESPONSIBILITIES

• Design, develop, implement, and evaluate enterprise revenue cycle training programs, including learning objectives, curricula, assessments, job aids, instructor guides, and learner materials
• Translate complex revenue cycle workflows into clear, engaging, and performance-based learning solutions for new hire, refresher, and ongoing education
• Apply adult learning principles, instructional design methodologies, and change management practices to create effective blended learning experiences
• Partner with operational leaders, analysts, subject matter experts, and stakeholders to identify training needs, close performance gaps, and ensure curriculum aligns with business objectives
• Conduct curriculum reviews, audits, usability testing, and training evaluations to measure effectiveness and drive continuous improvement
• Lead medium-sized education development projects, managing scope, timelines, deliverables, and stakeholder communications
• Serve as an instructional design subject matter expert, mentoring team members and promoting best practices in curriculum development
• Analyze learner performance data and training outcomes to recommend education strategies and improve operational results
• Deliver instructor-led, virtual, and occasional in-person revenue cycle and Epic training programs.
• Facilitate learning for diverse audiences, ensuring comprehension of complex systems, workflows, and operational processes
• Monitor learner progress and proficiency, provide coaching and feedback, and recommend additional training when needed
• Support ongoing end-user education by responding to questions, troubleshooting learning issues, and partnering with operational leaders to reinforce training adoption
• Support recruitment, onboarding, and mentoring of new team members
• Contribute to team process improvements, knowledge sharing, and professional development initiatives
• Maintain expertise in Epic Revenue Cycle applications, workflows, and industry best practices through ongoing education and certification requirements
• Participate in special projects and provide cross-functional support as needed

REQUIREMENTS

• Bachelor's degree in Healthcare, Education, Instructional Design, Technical Writing, English, or related
• 4+ years of experience in healthcare instructional design, clinical education, patient access, or patient financial services
• 4+ years of experience designing and developing training curricula that integrate technology, workflows, and adult learning principles in a complex healthcare environment
• 1+ year of experience delivering training across multiple learning modalities (instructor-led, virtual, eLearning, etc.)
• 1+ year of experience leading or coordinating projects in cross-functional healthcare environments.
• Current Epic Revenue Cycle proficiency or ability to obtain within six months of hire.
• Experience developing multimedia and eLearning content using tools such as Captivate, Amplifire, or similar authoring platforms
• Advanced knowledge of Epic Revenue Cycle workflows and EHR training in inpatient, ambulatory, or acute care settings
• Strong communication, facilitation, project management, analytical, and stakeholder collaboration skills
• Proficiency with Microsoft Office applications and the ability to translate complex workflows into effective educational content
• Demonstrated ability to thrive in a fast-paced, evolving environment while managing multiple priorities and driving continuous improvement

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

Pay Range Minimum:

$100,008.00 annual

Pay Range Maximum:

$120,000.00 annual

Other Compensation:

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

Not Applicable

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.