Training & Development Manager

EASE Logistics Services LLC; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

EASE Logistics Services LLC is seeking a Training & Development Manager to own the learning strategy, oversee onboarding, upskilling, and reskilling, and align programs with business priorities. The role partners with department leaders to translate needs into curricula and performance benchmarks.

It requires strong instructional design and facilitation skills across in-person and virtual sessions. Responsibilities include managing the LMS, driving adoption of AI tools, and measuring program

Qualifications

• Bachelor’s degree in business, education, HR, or related field preferred.
• Minimum 3 years in corporate training/learning & development.
• Experience owning learning programs from needs assessment to evaluation.
• Familiarity with AI tools and LMS platforms.

Responsibilities

• Owns and drives learning strategy and program development.
• Designs onboarding, upskilling, and reskilling programs.
• Facilitates in-person and virtual training across departments.
• Manages LMS content, scheduling, and reporting.
• Measures effectiveness via time-to-proficiency and outcomes.

Skills

Learning strategy

Stakeholder management

Instructional design

Facilitation & training delivery

CHANGE management

Project management

Communication

Education

Bachelor's degree in business or related field

Tools

HubSpot

McLeod

Microsoft 365

Claude AI tools

LMS platforms

Paycom

Job description

JOB SUMMARY:The Training & Development Manager owns and drives EASE Logistics’ learning and development strategy, aligning onboarding, upskilling, reskilling, and professional development with business priorities and workforce needs. This role translates EASE’s processes, technology, and culture into practical learning programs that accelerate time-to-proficiency and improve employee performance. As a functional leader with no direct reports, the Manager partners with department leaders and subject matter experts to strengthen workforce capability across the organization.Essential DutiesLearning Strategy and Workforce PlanningOwns and drives the organization’s learning and development strategy, aligning onboarding, upskilling, reskilling, and professional development initiatives with business priorities, workforce needs, and organizational goals.Partners with department leaders to identify skill gaps, define role-specific competencies and performance benchmarks, and prioritize learning needs.Translates business priorities into training plans, learning paths, and calendars that support current roles and future workforce capabilities.Onboarding and Employee DevelopmentLeads the design, coordination, and execution of company-wide onboarding, training, upskilling, and reskilling initiatives.Builds consistent onboarding programs with role-specific learning objectives, assessments, and proficiency milestones in partnership with hiring managers.Develops ongoing learning programs, including professional and leadership development, and supports compliance training in partnership with the appropriate department owners.Embeds EASE’s values, culture, and standards for performance, accountability, and teamwork into learning programs.Instructional Design and Training DeliveryDevelops and maintains training curricula, presentations, guides, job aids, e-learning modules, and assessments using adult learning principles.Facilitates engaging in-person and virtual training across departments, including systems, processes, and interpersonal skills.Works alongside sales and operations teams to observe workflows and translate real work into practical training.Equips managers and subject matter experts to deliver consistent training, coach employees, and reinforce learning on the job.Technology Adoption and ReskillingTrains employees on EASE’s proprietary AI tools and other business systems, supporting adoption and effective use.Leads reskilling initiatives as technology, automation, processes, and role requirements evolve.Partners with Technology and business leaders to incorporate system changes into training content and evaluate employee readiness.Learning Operations and Program AdministrationOwns and maintains the Learning Management System, including content organization, learning assignments, participation tracking, completion records, and reporting.Coordinates training schedules, communications, logistics, and vendor relationships as needed.Maintains accurate and current learning materials and records in coordination with process owners.Measurement and Continuous ImprovementAccountable for defining, tracking, and reporting time-to-proficiency, training effectiveness, skills-gap identification, manager enablement, and improvements in workforce capability; partners with department leaders to achieve agreed learning and performance outcomes.Measures learning effectiveness through assessments, role-specific performance metrics, quality trends, retention trends, and employee and manager feedback.Recommends and implements program improvements based on employee performance, business outcomes, and organizational priorities.Stays current on industry trends, adult learning practices, and emerging learning technologies.Performs other duties as assigned.Has no direct supervisory responsibility and serves as a functional leader for learning and development across the organization.Provides leadership and guidance to managers and subject matter experts in identifying training needs, developing learning content, and reinforcing employee development.Leadership and Supervisory ResponsibilitiesPartners with leaders to build development plans that support business needs and future workforce capabilities.Serves as a coach and resource to employees and leaders on learning, development, and career growth.Establishes training standards and agreed expectations for participation, completion, and effectiveness; monitors progress and works with department leaders to address gaps.Leads cross-functional learning initiatives and may coordinate or direct program-related work of employees, trainers, vendors, and subject matter experts.QualificationsEducationBachelor’s degree in business, education, human resources, organizational development, supply chain, or a related field preferred.ExperienceMinimum of 3 years of experience in corporate training, learning and development, or a related role, including designing and delivering employee training programs. This requirement applies regardless of degree status.Demonstrated experience owning learning programs from needs assessment and instructional design through delivery, evaluation, and continuous improvement, including onboarding or ongoing employee development.Experience with HubSpot, McLeod, Microsoft 365, Claude, and similar AI tools preferred.Knowledge, Skills, & AbilitiesSupply chain, logistics, or third-party or fourth-party logistics (3PL/4PL) experience strongly preferred.Ability to influence and lead cross-functional initiatives without direct supervisory authority.Ability to evaluate learning outcomes and connect training results to employee performance and business needs.Hands-on approach, with a willingness to work alongside sales and operations teams to learn the work firsthand.Ability to learn and translate carrier sales, customer operations, accounting, and other business workflows into practical role-specific training.Experience with LMS platforms; Paycom experience preferred.Proficient in Microsoft Office Suite.Strong facilitation and presentation skills in live and virtual settings, including Zoom and Microsoft Teams.Knowledge and practical application of instructional design methodologies, such as ADDIE or SAM, and adult learning principles required.Experience supporting change management or leadership development programs.Strong interpersonal and project management skills.Ability to effectively communicate and collaborate with cross-functional teams.Strong verbal and written communication skills.Organization and time management skills.