Training Delivery Assistant

Somerset Council; United States; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Generous annual leave

LGPS pension

Hybrid/flexible working

Health & wellbeing support

Volunteering opportunities

Job summary

Somerset Council is seeking a Senior Training Delivery Assistant to coordinate and deliver the Governance Development Programme. You will organise courses, manage bookings and materials, liaise with tutors and participants, and maintain records for online, e-learning, and face-to-face development.

The role requires strong communication and organisation, experience in an office/customer service environment, and the ability to work flexibly in a hybrid setting.

Qualifications

• Experience coordinating training courses and events.
• Strong written and verbal communication abilities.
• Experience in an office/customer service environment.

Responsibilities

• Coordinate training courses and events, including bookings, venues, materials and attendee communications.
• Manage applications, course demand, cancellations and additional sessions.
• Provide friendly administrative and technical support to participants, tutors and trainers, including online sessions.

Skills

Training coordination

Communication skills

Organization

Customer service

Minutes taking

Education

GCSEs including English and Maths, or equivalent

Tools

Microsoft Office

Online meeting tools

Job description

As a Senior Training Delivery Assistant, you'll help coordinate and deliver the Governance Development Programme, supporting training from initial planning through to completion. You'll organise courses and events, manage bookings and materials, liaise with tutors and participants, maintain records and provide practical support for online sessions. You'll also gather feedback, monitor attendance and demand, and help identify ways to continuously improve the training offer. Working closely with colleagues and education partners, you'll help deliver a high-quality programme of online, e-learning and face-to-face development. How You'll Make a Difference

• Coordinate training courses and events, including bookings, venues, materials and attendee communications.
• Manage applications, course demand, cancellations and additional sessions.
• Provide friendly administrative and technical support to participants, tutors and trainers, including during online sessions.
• Maintain accurate course, participant and financial records.
• Support the promotion and marketing of the training programme.
• Gather feedback, monitor course quality and help identify improvements.
• Work closely with colleagues, schools, academies and governance boards to deliver an effective Education Governance Development Programme.
  Confidence using Microsoft Office and online meeting tools.
• Experience working in an office/customer service environment.
• Experience organising meetings and taking minutes.
• GCSEs including English and Maths, or equivalent.
• Strong written and verbal communication skills.
• Able to prioritise, work accurately and use initiative.
• Flexible, adaptable and able to work independently.
• Commitment to safeguarding children and young people.
  At Somerset Council, we're a progressive organisation committed to improving lives and shaping better services for our communities. Based in one of England's most beautiful counties, it's a great place to build your career and enjoy an excellent quality of life.
• Generous annual leave plus bank holidays, with the option to purchase additional leave.
• Local Government Pension Scheme (LGPS), one of the UK's most enhanced and secure pension schemes.
• Flexible and hybrid working arrangements to support work-life balance, where service needs allow.
• Health and wellbeing support, including access to confidential employee assistance services.
• Paid volunteering opportunities, helping you make a difference both inside and outside of work.
• Find out more about working at Somerset Council: on our website