Training & Customer Experience Specialist

Intuit QuickBooks Training by Real World Training; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

100% remote

Profit sharing after 90 days (~$20k+ /

Job summary

Intuit QuickBooks Training by Real World Training is hiring Training & Customer Experience Specialists to teach Live Classes, build Self-Paced Courses, and guide customers through Live 1-on-1 Help sessions. This 100% remote role prioritizes intelligence, communication, and genuine customer care over prior QuickBooks experience.

You’ll join a people-first team that values clear explanations, patient instruction, and the ability to stay organized while helping customers succeed in their roles.

Qualifications

• QuickBooks experience is irrelevant; we hire for intelligence, communication skill, and genuine customer care.
• Strong intelligence and fast learning ability are valued.
• Solid work ethic and reliability are important.
• A genuinely helpful, customer-oriented mindset is essential.
• Comfort presenting or teaching in live settings is desirable.
• Ability to work well remotely and stay organized.
• Experience teaching, tutoring, coaching, or presenting is helpful but not required.

Responsibilities

• Teach live, instructor-led online QuickBooks classes (after training)
• Help translate live class material into self-paced modules by recording segments, clarifying explanations, and creating quizzes and tests.
• Provide one-on-one customer help sessions to ensure clients feel supported and confident
• Learn our curriculum and tools deeply so you can guide students effectively
• Communicate clearly, patiently, and professionally with customers at all skill levels
• Maintain high standards of accuracy, empathy, and responsiveness
• Collaborate with our team to improve course materials, teaching methods, and student experiences

Skills

Intelligence

Fast learning

Work ethic

Customer care

Teaching

Remote work

Job description

We’re hiring Training & Customer Experience Specialists who will become the frontline educators for our QuickBooks training company. You’ll teach our Live Classes, build Self-Paced Courses, and guide customers through Live 1-on-1 Help sessions.

This is a people-first role. We don’t need you to come in knowing QuickBooks — we can teach you that. What we can’t teach is intelligence, drive, and genuine care for each customer’s success. If you’re someone who takes pride in helping others understand something new, this is the perfect fit.

We’re hiring four strong communicators who enjoy teaching, explaining, or helping others understand new concepts. You do not need QuickBooks experience. We hire for intelligence, communication skill, and genuine customer care.

What You’ll Do

• Teach live, instructor-led online QuickBooks classes (after training)
• Help translate live class material into self-paced modules by recording segments, clarifying explanations, and creating quizzes and tests.
• Provide one-on-one customer help sessions to ensure clients feel supported and confident
• Learn our curriculum and tools deeply so you can guide students effectively
• Communicate clearly, patiently, and professionally with customers at all skill levels
• Maintain high standards of accuracy, empathy, and responsiveness
• Collaborate with our team to improve course materials, teaching methods, and student experiences

What Matters Most

QuickBooks experience is irrelevant. We specifically hire for intelligence, communication, and genuine customer care — because these traits predict long-term success better than prior technical skills.We are hiring for:

• Strong intelligence and fast learning ability
• Solid work ethic and reliability
• A genuinely helpful, customer-oriented mindset
• Comfort presenting or teaching in live settings
• Ability to work well remotely and stay organized
• Experience teaching, tutoring, coaching, or presenting is helpful but not required

Why You’ll Love Working Here

• 100% remote
• Stable, well-established company with strong demand
• Supportive team and structured training
• Profit sharing after 90 days (historically ~$20k+ per year)
• Meaningful work — you help real people gain confidence and succeed in their jobs