Training Coordinator, Support Operations and Staff Development

Project HOME; Philadelphia (Philadelphia County); Hybrid; USD 81,000 - 84,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

Life and disability insurance

Paid parental leave

401(k) with employer matching

Generous Paid Time Off including sabat

Employee wellness programs

Professional development and career增长

Job summary

Project HOME seeks a Training Coordinator to strengthen frontline staff through trauma-informed, behavioral health–focused training. You will design programs, support onboarding, and manage scheduling, tracking, and compliance across departments.

This role blends hands-on program development with data-driven learning improvements. The position emphasizes collaboration with the Director of Training and Organizational Learning, travel to multiple locations, and leveraging LMS/HRIS to sustain

Qualifications

• Bachelor's degree or equivalent in Human Services, Social Work, HR, or related field.
• 4+ years in admin support, training, or coordinator role.
• Experience designing, delivering, and evaluating training programs.
• Strong knowledge of trauma-informed care and behavioral health practices.
• Experience with LMS and HRIS platforms.
• Proficient in MS Office; strong Excel and PowerPoint skills.
• Excellent organizational, communication, and problem-solving abilities.

Responsibilities

• Design, develop, and deliver training programs focused on trauma-informed care and behavioral health.
• Develop onboarding and job-readiness programs for frontline staff.
• Coordinate training sessions, materials, communications, attendance, and logistics.
• Maintain training calendar and ensure timely completion of required trainings.
• Monitor compliance and collaborate with leaders to address gaps.
• Supervise and support the Training Specialist for consistent delivery.

Skills

Trauma-informed care

Behavioral health

LMS

Microsoft Office

Excel

PowerPoint

Communication

Collaboration

Problem-solving

Training coordination

Education

Bachelor's degree in Human Services or related field

Tools

Power BI

Tableau

HRIS

Job description

Training Coordinator, Support Operations and Staff Development

At Project HOME, every role contributes to our mission of empowering individuals to achieve stability, wellness, and self-determination. As the Training Coordinator, you'll play a key role in strengthening the knowledge, skills, and confidence of our frontline teams through meaningful, engaging, and practical learning experiences.

This is a hands-on opportunity for a training and development professional with a strong background in trauma-informed care, behavioral health, and human services. You'll primarily support our Supportive Housing Operations team while collaborating with Outreach, Healthcare Services, and other departments to design and deliver training programs that improve employee performance and the quality of services we provide.

As a newly created position, this role offers the opportunity to help shape and build training programs, introduce innovative learning solutions, and make a direct impact on the employees and communities we serve. If you're a collaborative, self-motivated professional who enjoys developing others and turning learning needs into practical solutions, we'd love to hear from you.

• Location: Ruth Williams House, 2415 North Broad Street, Philadelphia, PA
• Schedule: Full-Time, Monday through Friday, with flexible start times between 8:00 AM and 9:00 AM. Hybrid eligible with 1 remote day per week during the first 90 days and up to 2 remote days per week thereafter.
• Compensation: $81,000-$84,000 annually, based on experience.

What You'll Do

Design & Deliver Training Programs

• Design, develop, and facilitate engaging training programs focused on trauma-informed care, behavioral health, supportive housing practices, and staff development.
• Develop practical, competency-based learning experiences tailored to the needs of frontline employees and the populations they serve.
• Support the development and implementation of onboarding and job-readiness programs that prepare employees for success in their roles.
• Research and incorporate best practices in adult learning, instructional design, and in-person, virtual, and hybrid training methods.
• Partner with internal trainers and subject matter experts to strengthen training quality and delivery.

Coordinate Training & Compliance

• Coordinate training sessions, including scheduling, materials, communications, attendance tracking, and training logistics.
• Maintain the organizational training calendar and support timely completion of required training and certifications.
• Monitor training compliance and collaborate with department leaders to address gaps and improve participation.
• Supervise and support the Training Specialist to ensure consistent training delivery, documentation, and coordination.

Assess Training Needs & Improve Programs

• Partner with Supportive Housing Operations, Outreach, Healthcare Services, and other departments to assess learning needs and identify employee skill gaps.
• Collaborate with the Director of Training and Organizational Learning to develop and implement training initiatives aligned with organizational priorities.
• Evaluate training effectiveness through participant feedback, assessments, and performance data, recommending improvements to strengthen learning outcomes.
• Research and evaluate external training providers, resources, and learning solutions to support program needs.
• Support organizational learning initiatives that strengthen employee engagement, professional development, and operational effectiveness.
• Maintain accurate training records, course information, and completion data within the Learning Management System (LMS) and HRIS.
• Track and analyze training participation, compliance, and program effectiveness.
• Develop reports and dashboards to communicate training outcomes and key performance indicators to leadership.
• Support improvements to learning systems, reporting processes, and training administration.

Build Partnerships & Support a Culture of Learning

• Develop strong relationships with department leaders, frontline employees, and internal stakeholders to identify and address training priorities.
• Promote professional development opportunities and encourage employee participation in organizational learning programs.
• Support communication strategies that increase awareness and accessibility of training resources.
• Contribute to a collaborative learning environment that supports continuous improvement and employee growth.

What You'll Need

• Bachelor's degree in Human Services, Social Work, Human Resources, or a related field, or an equivalent combination of education and experience.
• Four (4) or more years of experience in an administrative support, training, or coordinator role.
• Demonstrated experience designing, developing, facilitating, and evaluating training or professional development programs.
• Strong knowledge and practical application of trauma-informed care principles and behavioral health approaches.
• Experience working with or supporting individuals and communities experiencing complex social, behavioral health, housing, or other barriers to stability and well-being.
• Experience using Learning Management Systems (LMS) and familiarity with HRIS platforms.
• Strong proficiency in Microsoft Office, including advanced Excel skills and PowerPoint, and experience with virtual collaboration tools and audiovisual equipment.
• Strong organizational, communication, presentation, and problem-solving skills.
• Demonstrated ability to build effective working relationships and collaborate across departments and organizational levels.
• Ability to work independently, manage competing priorities, exercise sound judgment, and adapt to evolving organizational needs.
• First Aid/CPR/AED Instructor certification or the ability to obtain certification within 60 days of hire.
• Ability to travel to various Project HOME locations to coordinate and facilitate training.

What You May Bring

• Experience developing and facilitating customized trauma-informed training for frontline employees in supportive housing, behavioral health, or human services settings.
• Experience contributing to or implementing an organization-wide learning and development strategy.
• Experience working in nonprofit organizations, healthcare, supportive housing, behavioral health, or government social services.
• Familiarity with Power BI, Tableau, or similar data visualization and reporting tools.
• Experience developing onboarding programs, competency-based learning frameworks, or employee development initiatives.
• Experience assessing organizational training needs and translating skill gaps into practical learning solutions.
• A collaborative, self-directed, and solutions-oriented approach to improving employee learning and development.

What We Offer

Project HOME is committed to supporting the well-being of our employees through a comprehensive benefits package.

Eligible employees enjoy:

• Competitive compensation
• Medical, dental, and vision insurance with low employee costs
• Company-paid life and disability insurance
• Paid parental leave
• Flexible Spending Accounts
• 401(k) with employer matching
• Generous Paid Time Off, including paid sabbatical leave
• Employee wellness programs
• Professional development and career growth opportunities

Who We Are

Project HOME is a nationally recognized nonprofit dedicated to ending homelessness and poverty through integrated housing, healthcare, education, employment, and supportive services.

Equal Opportunity Employer

Project HOME is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. Employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Project HOME conducts background checks, reference checks, and drug screenings on all final candidates as a condition of employment.