Training Coordinator

Metaphase-Consulting; Washington (District of Columbia); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Generous PTO

Health coverage (medical, dental, etc)

401(k) with company match

Job summary

MetaPhase is seeking a Training Coordinator to join the ITaCS team serving ICE in Washington, DC. You will design, implement, and evaluate training programs for IT users, focusing on adoption and effective use of IT systems.

You will create instructional content, collaborate with the Training Lead, and ensure accessibility standards are met while leveraging LMS tools to monitor learner progress. Hybrid work with on-site ICE engagements is expected.

Qualifications

• Bachelor’s degree in information technology, education, business administration, or related field required.
• Strong knowledge of instructional design principles and adult learning methodologies.
• Proficiency with LMS and e-learning tools to create and deliver training content.
• Excellent communication and interpersonal skills to engage diverse learners.

Responsibilities

• Design and develop training programs aligned with organizational objectives and skill gaps.
• Implement and evaluate training initiatives; adjust based on feedback and results.
• Create instructional materials, including e-learning modules and user guides.
• Utilize LMS to deliver content and track learner progress.
• Ensure materials comply with Section 508 accessibility standards.

Skills

Instructional design

Adult learning

LMS/e-learning

Communication skills

Education

Bachelor’s degree in IT, education, or related field

Tools

LMS platforms

E-learning authoring tools

Job description

At MetaPhase we believe Quirky is Cool and being authentic is the only way to be!We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers’ business. Over the years we have fostered a culture in which we are united by shared values—passion, solidarity, generosity, curiosity, and boldness—and these come alive in the work we do and how we do it.

Together, we know our people are our difference—for our clients and our colleagues.

Are you ready to:

• Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients?
• Learn and grow by taking advantage of every opportunity available to you?
• Join a company which prides itself on its shared values and inclusive culture?
• Be the difference and make it happen?

Role Summary

MetaPhase is seeking an experienced Training Coordinator to be a part of our team serving the U.S. Department of Homeland Security Immigration and Customs Enforcement (ICE) through the IT Training and Communications Services (ITaCS) initiative, helping ICE users adopt, understand, and effectively use IT systems while maintaining training content, communications, and performance insights.

The Training Coordinator is responsible for designing, implementing, and evaluating training programs tailored to meet organizational needs. This role involves assessing skill gaps, creating instructional products and materials, and ensuring that end users receive effective learning experiences that drive IT user adoption. The Training Specialist will utilize instructional design principles and adult learning methodologies to enhance the overall training experience.

What You Will Be Doing

• Design and develop training programs that align with organizational objectives and address identified skill gaps.
• Implement and evaluate training initiatives to ensure effectiveness and relevance, making adjustments as necessary based on feedback and assessment results.
• Create instructional products and materials, including e-learning modules, user guides, and other resources that facilitate effective learning.
• Utilize LMS and e-learning tools to deliver training content and track learner progress.
• Ensure that all training materials/products/deliverables are compliant with Section 508 accessibility standards.
• Collaborate with the Training Lead or Training Manager to support the overall training strategy and initiatives.
• Stay current with best practices in instructional design and adult learning methodologies to continually improve training offerings.
• Provide support and guidance to end users, addressing questions and facilitating a positive learning experience.

What We Need From You (Required)

• Bachelor’s degree in information technology, education, business administration, or related field.
• Experience working in an Agile environment, demonstrating flexibility and adaptability in training program execution.
• Strong knowledge of instructional design principles and adult learning methodologies.
• Proficiency in using LMS and e-learning tools to create and deliver training content.
• Excellent communication and interpersonal skills, with the ability to engage and motivate diverse learners.

Bonus Points (Desired)

• Federal consulting experience; experience supporting DHS is a strong plus.
• Strong leadership, written and verbal communication, time management, problem-solving, conflict resolution, and organizational skills.

Work Location

Hybrid - Washington, DC. Remote work with onsite engagement at ICE Headquarters in Washington, DC as requested.

Travel

Potential for in-person training facilitation on occasion

Education Level

Minimum Bachelor's degree

Clearance Level

This position requires the ability to obtain and hold an active Public Trust clearance at a U.S. Government Agency; U.S. Citizenship required. NO EXCEPTIONS.

Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $75-80k

Benefits & Perks

At MetaPhase, we care about your well-being and success. Our benefits include generous PTO, federal holidays, parental leave, comprehensive health coverage (medical, dental, vision, life, and disability), 401(k) with company match, FSA/HSA options, commuter benefits, and much more.

About MetaPhase

MetaPhase is different with a purpose—demonstrating a new approach to the industry that puts employees and culture first. We continue to be recognized by industry as one of the fastest-growing and most impactful consultancies in the nation. MetaPhase is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, disability or veteran status, or any other factors protected