Training Coordinator

University Health; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

University Health is seeking a Training Coordinator for Patient Access to partner with leadership and the Training Manager to design and implement a comprehensive staff training program. You will coordinate and document all training activities, ensure timely delivery, and support the QA program to uphold service standards across Revenue Cycle.

The role emphasizes strong communication, planning, and record-keeping skills, with experience in modern training methods and a flexible mindset to adapt

Qualifications

• BS degree in education, business, or related field required.
• Minimum 3 years’ experience managing Patient Access functions in lieu of Bachelors degree.
• Minimum two years’ experience as a Patient Access Trainer highly desired.
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
• Excellent communication and leadership skills
• Ability to plan, multi-task and manage time effectively
• Strong writing and record keeping ability for reports and training manuals
• Good computer and database skills
• Flexible working hours when necessary

Responsibilities

• Coordinate and document all training for Patient Access staff.
• Ensure training is delivered timely and accurately.
• Coordinate the QA program for the Patient Access staff.
• Collaborate with leadership to build a strong training program.
• Support Revenue Cycle goals through training initiatives.

Skills

Communication skills

Leadership

Writing & documentation

Planning & time management

Computer & database skills

Flexibility

Education

BS degree in education, Business, or related field

Experience in lieu of Bachelor's degree

Tools

Learning management systems

E-learning platforms

Job description

POSITION SUMMARY/RESPONSIBILITIES

The primary focus of the Training Coordinator in Patient Access is to collaborate closely with Patient Access leadership and the Training Manager to help build a strong training program for all Patient Access staff. As a Training Coordinator, you will work closely with the Training Manager to ensure employees receive the necessary training to excel in their roles and contribute to the overall success of University Health’s Revenue Cycle. Your responsibilities will include coordinating and documenting all training for Patient Access staff, working closely with Patient Access Training Manager to ensure training is delivered timely and accurately, coordinating the Quality Assurance (QA) program for the Patient Access staff.

As a Training Coordinator in Patient Access, you will play a vital role in driving employee growth and ensuring the achievement of our Revenue Cycle goals.

EDUCATION/EXPERIENCE

1. BS degree in education, Business, or related field required,


2. Minimum of 3 years’ experience managing Patient Access functions and workflows in lieu of Bachelors degree


3. Minimum two years’ experience as a Patient Access Trainer highly desired


4. Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)


5. Excellent communication and leadership skills


6. Ability to plan, multi-task and manage time effectively


7. Strong writing and record keeping ability for reports and training manuals


8. Good computer and database skills


9. Flexible working hours when necessary