Training Coordinator

HomeFirst; Santa Clara (CA); Hybrid; USD 38,573,000 - 44,083,000; Full time

Benefits offered by this job

Full benefits package (medical, dental

Vision coverage

401(k) with employer match

Paid holidays & PTO 15 days

Civic engagement leave

Job summary

HomeFirst seeks a Training Coordinator in Santa Clara County to develop and deliver comprehensive staff trainings. Under the Talent Development Director, you will create engaging modules, track compliance, and support trainers across virtual and in-person sessions.

You will collaborate with the Training Manager, adapt content for varied staff, and drive professional development while maintaining alignment with policy and contract requirements. Remote work portions are possible.

Qualifications

• One year of experience in social services, training or teaching field.
• Familiarity with homelessness, through volunteerism or past employment.
• Strong knowledge of Microsoft Office, especially PowerPoint and Excel, in training and tracking.
• Bachelor’s or higher in social services or teaching preferred.

Responsibilities

• Facilitate trainings with superior communication, adapting content for staff.
• Assist training implementation including prep, transportation, setup, and cleanup.
• Develop and maintain training modules to stay relevant and policy-compliant.
• Pursue ongoing professional development and train-the-trainers practices.
• Operate Learning Management Systems to track certifications, assignments, and reports.
• Be a subject‑matter expert, ready to answer staff questions.

Skills

Attention to detail

Time management

Excellent communication

Team collaboration

Critical thinking

Problem solving

Adaptability

Drive to perform under pressure

Education

Bachelor’s degree in social services or teaching field

One year of experience in social services, training, or teaching

Tools

PowerPoint

Excel

Zoom

Job description

POSITION: Training CoordinatorPROGRAM/LOCATION: Training Department, Santa Clara CountySUPERVISOR: Talent Development DirectorSTATUS: Full Time/Non-ExemptCOMPENSATION: $28-$32/HourABOUT HOMEFIRSTEstablished in 1980, HomeFirst is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.OUR VALUESKindness: We act with empathy toward others.Passion: We ignite change to fulfill our mission.Excellence: We deliver exceptional service to our communities.POSITION OVERVIEWHomeFirst’s Training Coordinator will further the agency’s mission of ending homelessness by supporting our training department. Under the direction and guidance of the Talent Development Director, the Training Coordinator facilitates a series of detailed, engaging, and effective trainings for staff, with the intention of equipping them with the knowledge and tools needed to best serve our county’s homeless residents and those at risk of homelessness.The training coordinator is eligible to complete some work remotely. Schedule details, including remote hours, are determined by the Talent Development Director.REPORTING RELATIONSHIPS:This role reports to the Training Manager.PRIMARY RESPONSIBILITIESFacilitate trainings with superior communication skills, adapting content to staff in attendanceAssist team with training implementation. Tasks include preparation, transportation, set-up, various tasks during training, and clean-up.Assist with the development and maintenance of training modules, ensuring they stay relevant to staff needs and compliant with company policies and contract requirementsCommitment to continued professional and content development through research; giving and receiving feedback; and attending self-development training and train-the-trainersUtilize the digital Learning Management Systems and internal digital portal to track training certifications and completions, assign training, and run reports.Be a subject-matter expert in training topics, ready to support staff questionsHomeFirst is a diverse company that serves and supports a diverse community. The Training Coordinator desires to work with people from a variety of social and economic backgrounds and build trust and rapport with others. They are further responsible for modeling the values and principles of HomeFirst within the agency and broader community.Training is facilitated virtually and in-person and covers various topics including but not limited to:Harm ReductionHousing FirstTrauma Informed CareCPR/First Aid/AEDDe-Escalation and Conflict ResolutionMental Health First AidCultural HumilitySkills, Abilities, and KnowledgeGoal orientedAttention to detailTime management and organizationExcellent communication and collaborationGood critical thinking and problem-solving skillsAbility to thrive in challenging and fast-paced environmentsAbility to adjust work schedule to meet organization training needsAbility to lift, move, and transport up to 50 lbs. regularlyAbility to use keyboard and read computer screens for extended periods in various settingsAble to stand/sit for extended periods, kneel, reach and bend related to the completion of dutiesAbility to drive to various sites for trainingBENEFITSHomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteerORGANIZATIONAL EQUITY STATEMENTAt HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embedDEI values in our processes, recruitment, and leadership, striving for excellence at every level.HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.QUALIFICATIONS (YOU HAVE)Education and ExperienceAlthough we value academic achievement, we recognize and celebrate individual journeys; therefore, experience and knowledge are prioritized.One (1) year employment experience in a social services, training, or teaching fieldFamiliarity with homelessness, evident through volunteerism or past employmentStrong knowledge in Microsoft Office suite, particularly PowerPoint and Excel, evident by the quality of presentations and tracking files you will develop and maintain once employedPreferred Qualifications:Experience serving people at-risk of losing their housing or who are currently homelessPersonal experience with homelessnessBachelor’s degree in social services or teaching fieldExperience speaking publicly or presenting in past employment, education, or volunteerismExperience collaborating with team members, community partners, or agenciesUtilization of Zoom or other virtual presentation platformsBilingual