Case Manager-HPS (32 Hours) (86371)

HomeFirst; San Jose (CA); On-site; USD 36,595 - 52,121; Full time

Benefits offered by this job

100% employer-paid medical, dental, and vision

401(k) retirement plan with matching

12 holidays and paid time off starting at 15 days annually

Job summary

HomeFirst is seeking a Case Manager to provide comprehensive support services for at-risk individuals and families facing homelessness in Santa Clara County. This full-time position emphasizes direct services and community collaboration to help clients maintain housing stability.

The successful candidate will be passionate about serving others, organized, and adaptable, with relevant experience in social services. HomeFirst offers competitive benefits, including health coverage and paid time off.

Qualifications

• Bilingual Spanish or Vietnamese speaking or bicultural preferred.
• Ability to work as a team member and meet individual goals.
• Reliable personal vehicle and valid CA driver license required.

Responsibilities

• Provide case management and direct services to clients.
• Maintain accurate records of case management activities.
• Attend all relevant meetings and trainings.

Skills

Bilingual Spanish or Vietnamese

Strong written and oral communication skills

Ability to manage multiple projects concurrently

Exceptional organizational skills

Understanding of homeless population needs

Education

Bachelor of Arts in Social Work (BASW)

2 years of paid or volunteer experience in social service

Job description

Job Details

• Job Location: Pioneer - San Jose, CA 95118
• Position Type: Full Time
• Education Level: High School
• Salary Range: $32.20 - $32.20 Hourly
• Travel Percentage: Up to 25%
• Job Shift: Day
• Job Category: Nonprofit - Social Services
• POSITION: Case Manager, HPS
• PROGRAM/LOCATION: Homelessness Prevention, Santa Clara County
• SUPERVISOR: Program Manager
• JOB TYPE: Full Time, Non-Exempt (32 Hours)
• COMPENSATION: $32.20 Hourly

PROGRAM SUMMARY

The Homelessness Prevention Case Manager is responsible for providing comprehensive support services to help individuals and families who are at‑risk of homelessness. Their individualized case management services are coupled with linkage to a network of community resources to assist clients in averting homelessness, maintaining housing, and increasing self‑sufficiency. To this end, the Homelessness Prevention Case Manager participates in our collective effort to end and prevent homelessness.

QUALITIES

The Homelessness Prevention Case Manager is passionate about serving others and sees themself in a helping profession long term. They are pro‑active and responsive to the needs of our participants, meeting them “where they’re at” and bridging the gap between the individual and our services.

They manage their time well and demonstrate strong organizational abilities. With the support of program leadership, the Case Manager participates in our culture of learning and increases their knowledge of evidence‑based practices over the course of their employment. Together, we model the values and principles of HomeFirst within the agency and broader community.

HomeFirst is a diverse company in a diverse field, and the Case Manager seeks to work with people from a variety of social and economic backgrounds. They are a highly collaborative member of our participant services team and enjoy a team‑oriented work environment.

REPORTING RELATIONSHIPS

This role reports to the Program Manager.

PRIMARY RESPONSIBILITIES

Direct Services (70%)

• Provide case management and other direct services to clients throughout Santa Clara County.
• Deliver community‑based case management services tailored to each client’s needs.
• Coordinate with other team members remotely and on‑site as needed to communicate interventions and link clients to additional services.
• Collaborate with community partners to ensure access to support services for clients.
• Participate in property management meetings as needed to address client issues and needs.
• Utilize supervision effectively, maintaining open communication, and providing updates on clients across sites.
• Properly report any suspected cases of abuse.
• Support clients in developing and implementing individualized case management action plans, helping them achieve their goals.
• Assist in facilitating life skills workshops when present at program sites.
• Meet with program participants at a frequency determined by their needs, coordinating visits across sites.
• Provide appropriate referrals to other community services.
• Assist clients with transportation to critical appointments using the company vehicle, as assigned.

Documentation (20%)

• Maintain thorough, accurate records of case management activities for every program participant in HMIS, as required by grant contracts and internal compliance.
• Document all case management activities and progress notes in HMIS within three business days.
• Maintain all other case file paperwork and documentation.
• Complete and submit incident reports and behavior contracts as needed.
• Conduct ongoing re‑assessment of client needs and document updates in HMIS.

General (10%)

• Attend all meetings and trainings relevant to the position, including site‑specific and agency‑wide sessions.
• Assist with other duties as assigned, including coverage across multiple program sites.
• Know and implement agency and program policies and procedures.
• Maintain professional relationships and conduct at all times.

BENEFITS

HomeFirst provides comprehensive benefits, including 100% employer‑paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.

ORGANIZATIONAL EQUITY STATEMENT

At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at all levels.

HomeFirst is proud to be an Equal Opportunity and Affidavit Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.

HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.

QUALIFICATIONS

Education and Experience

• Individuals with Lived Experience encouraged to apply.
• 2 year of paid or volunteer experience in social service or related human services (required).
• Bachelor of Arts in Social Work (BASW) or related human services degree preferred, not required.

Skills, Abilities, and Knowledge

• Bilingual Spanish or Vietnamese speaking or bicultural preferred, not required.
• Strong written and oral communication skills.
• Interest in developing relationships with community partners and outside agencies.
• Ability to manage multiple projects concurrently and be flexible with priorities.
• Demonstrated ability to develop and maintain priorities and meet established deadlines.
• Exceptional organizational skills.
• Strong sense of accountability.
• Ability to present oneself and the agency professionally to internal and external audiences.
• Ability to work as a member of a team and can set and meet individual goals.Ability to work with people of diverse socio‑economic backgrounds.
• Understanding of and sensitivity to the needs of the homeless population, or formerly homeless population.
• Enjoy providing hands‑on instruction in basic living and financial skills.

Other

• Valid CA driver license and ability to be added onto the agency fleet insurance (required).
• Reliable personal vehicle and auto insurance (required).
• Able to lift up to 25 lbs. on occasion.
• Ability to use keyboard and read computer screens for extended periods.
• Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties.