Training Coordinator

Greylock Federal Credit Union; Pittsfield (MA); Hybrid; Full time

Job summary

Greylock Federal Credit Union is seeking a Training Coordinator to oversee scheduling and communication for internal training programs. The ideal candidate will have exceptional organizational skills and experience with Microsoft Office Suite. Responsibilities include managing the online learning management system and assisting with the onboarding process. This entry-level position offers a hybrid work arrangement, promoting a culture of inclusion and diversity.

Qualifications

• Exceptional organizational skills and small project management experience.
• Ability to collaborate and provide exceptional service.
• Experience with Microsoft Office Suite at intermediate to advanced level.

Responsibilities

• Manages scheduling and registration for training programs.
• Acts as a Virtual Classroom Producer for onboarding presentations.
• Supports training and development team with SharePoint updates.

Skills

Organizational skills

Collaboration

Microsoft Office Suite

Critical thinking

Education

High school diploma or equivalent

Tools

Learning Management System

Zoom

Microsoft SharePoint

Job description

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Greylock Federal Credit Union provided pay range

This range is provided by Greylock Federal Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.40/hr - $25.22/hr

Position Title: Training Coordinator

Department: Training & Development

Work Arrangement: Hybrid (three days in office, two days optional remote work)

We are guided by our IDEA principles – Inclusion, Diversity, Equity, and Accessibility – to support a workforce that reflects our community. Our principles support Greylock’s mission and our goals of building a diverse workforce – reflecting multiple identities – and supporting the diverse communities we serve. We strive to ensure that the spaces in which we work and community members we engage are inclusive.

To be employed by Greylock Federal Credit Union employees must reside in one of the following states: Massachusetts, New York, Vermont, or Connecticut.

Review of the candidate pool for each opportunity with Greylock Federal Credit Union will begin on the fourteenth day of posting.

Under the general supervision of the VP of Brand & Culture, this position supports the scheduling, registration, communication, and reporting of internal and external training and certification programs. Assists T&D team members with training materials updates.

Key Job Requirements

• Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to the members served by the Credit Union, while performing all duties in accordance with prescribed regulatory compliance guidelines and Credit Union policies and procedures.
• Lead System Administrator for on-line learning management system and e-learning platforms. Assigns courses, runs reports, notifies managers when employees have past-due courses. Ensures attendance records are input within 48 hours of attending training. Keeps course library up to date. Provides user assistance/training. Manages waiting lists and communicates with key stakeholders of any scheduling requests and changes.
• Applies critical thinking skills to organize and coordinate all scheduling and other pre-, during and post-event tasks for Greylock’s internal training programs, including Greylock’s robust new hire OnBoarding program.
• Acts as Virtual Classroom Producer for Onboarding presentations, and other internal Producer requests. Creates Virtual Classroom access links, builds poll questions, maintains library of recorded sessions. Familiarizes new Virtual Classroom administrators with key functions (i.e. scheduling meetings, inviting others, using breakout rooms.)
• Collaborate with VP Culture and Brand to provides report of training cost information per employee to HR Team for annual employee benefits statements. Tracks participation in Tuition Reimbursement program, processes reimbursement requests, and assists participants with submitting requests that stay within the program guidelines.
• Support Training & Development team with Training and Development SharePoint Site updates and maintenance. Coordinates assignments to T&D team to provide training related content for employee newsletter, and T&D blogs.
• Provides support to VP Brand & Culture on company specific initiatives to strengthen employee engagement and further Greylock’s IDEA goals.
• Promotes the Credit Union wherever and whenever possible. Encouraged to actively represent the Credit Union in local civic, community and professional organizations.
  
  

Position Requirements

• High school diploma or its equivalent.
• Exceptional organizational skills. Small project management experience a plus.
• Ability to collaborate and provide exceptional service to internal training instructors and participants.
• Experience using Microsoft Office Suite, especially Outlook, Excel, OneNote, and Publisher. Ability to continue to learn and develop skills at an intermediate to advanced level, as identified in Microsoft learning assessments.
• Experience using Learning Management System, Zoom, and/or Microsoft SharePoint a plus.
• Ability to lift up to 25 pounds. Ability to move tables (with wheels) and chairs (with wheels) to configure training room set-up.
• Hybrid work location: expected to work in the office when needed
  
  

The salary range for this role is $19.40 to $25.22 an hour. This is the salary range we in good faith believe we would pay for this role at the time of this posting. We may pay more than the posted range for exceptionally qualified individuals. An employee’s pay position within the pay band will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience (job and life), skills (specific and transferable), seniority, performance, and business organizational needs. This range may also be modified in the future.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Banking

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