Training Coordinator

Constellis; Moyock (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive compensation

Flexible benefits package

Job summary

Constellis seeks a Training Coordinator to identify customer training needs and align resources, schedules, and pricing to deliver a seamless post-sale experience. The role spans communications with diverse client groups, including military and law enforcement, and coordination with multiple internal departments to meet training requirements.

Responsibilities include scheduling with POLARIS, tailoring training solutions, and handling post-sale enrollment and logistics.

Qualifications

• Three or more years of sales, marketing, and customer service experience (military or law enforcement background preferred).
• Must have knowledge of firearms and training.
• Advanced proficiency with MS Office.
• Expert knowledge of applicable government regulations and internal company policies in a highly regulated environment.
• Effective oral and written communication skills.
• Strong organizational skills with ability to manage time and multiple priorities.
• Problem solving with analytical thinking.
• Ability to adapt to a rapidly changing environment.
• Ability to lift/move up to 25 lbs and endure standing or sitting as needed.

Responsibilities

• Schedule training using the POLARIS scheduling system to optimize use of the system.
• Coordinate training needs with client availability, schedules, capabilities, and instructors.
• Capture requirements and develop training solutions including costs and options.
• Describe training resources and pricing to prospects to maximize satisfaction.
• Coordinate with Pricing, Contracts, and other departments to align with customer requirements and billing.
• Handle special scheduling needs and suggest alternatives.
• Manage post-sale communications, enrollments, and instructor ratios.
• May train schedulers and participate in sales at events.
• Perform duties in a regulated environment compliant with regulations and policies.
• Greet visitors, answer calls, and perform ad hoc office tasks.
• Other duties as assigned.

Skills

Sales experience

Customer service

Firearms knowledge

Communication skills

Organizational skills

Problem solving

Adaptability

Physical stamina

Tools

MS Office

Scheduling systems

Job description

The Training Coordinator will be responsible for communicating with current and prospective customers to identify training needs, match needs with resources and available schedules, and manage the post-sale process to ensure customer satisfaction and total process adherence. Customers include military (U.S. and non-U.S.), law enforcement, commercial groups, private individuals, and others. The Training Coordinator will be responsible for coordinating the entire process that includes providing information to prospects, including pricing and availability, and assuring that lodging, dining, and facilities needs are met.

Responsibilities

• Schedule training by using the POLARIS scheduling system to ensure efficient and productive use of system
• Work with clients regarding training needs to align needs with training center schedules, capabilities, instructor capabilities, etc.
• Capture customers’ requirements and develop training solutions to meet those requirements by communicating and consulting with customers and prospects on topics such as weaponry, ranges and sites needed, instructors’ availability, trainees’ eligibility, assembling and transmitting information packets that include costs and training options, etc.
• Consult with potential prospects to describe training resources as well as products and pricing in an effort to maximize customers’ training experience and fulfill customer needs
• Coordinate with departments outside of Training (such as Pricing, Contracts, etc.) to support conformity to each customer’s training requirements, to confirm pricing through existing contracts where applicable, and to coordinate the billing process
• Handle special scheduling needs, such as requests for specific ranges or instructors, and suggest alternatives
• Manage post-sale communication, check for enrollment changes, adds, deletes etc., in an effort to coordinate instructor needs and ratios, and to ensure trainee eligibility
• May train schedulers to use systems, gain familiarity with ISC processes, etc.
• May participate in sales roles at trade shows, conferences, and other venues
• Perform all functions in a highly regulated environment in compliance with government regulations and internal company policies
• Additional duties and responsibilities include greeting visitors and receiving phone calls, ad hoc office management tasks,maintain calendars for appointments, sort mail, make copies, printing student guides and certifications for training courses, issuing employee badges, and expense reporting actions
• Other duties as assigned

Qualifications

• Three or more years of sales, marketing, and customer service experience, typically acquired in U.S. military or law enforcement communities
• Must have knowledge of firearms and training
• Advanced proficiency with MS Office required
• Expert knowledge of applicable government regulations and internal company policies in a highly regulated environment
• Effective oral and written communication skills
• Strong organizational skills with the ability to manage time and multiple priorities to completion
• Problem solving skills with an analytical thought process
• Ability to adapt to a rapidly changing environment
• Must be able to lift, lower, carry, push or move objects up to 25 lbs. Various tasks may require intermittent standing or prolonged sitting, and the ability to walk, reach, kneel, crouch and handle work related supplies and tools .

Benefits

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.

Company Info

In an ever-changing and complex world, security concerns are paramount. Enhanced security requires education, training, and specialized skills. Constellis provides end-to-end risk management and comprehensive security solutions to safeguard people and infrastructure globally. Our team of strategic problem solvers has a steadfast moral compass and unwavering dedication to creating a safer world. Constellis is committed to the success of our customers and partners. Constellis protects critical priorities safely and efficiently around the world. Operating globally and based in the Washington D.C. area, our employees bring unparalleled dedication and passion for creating a safer world and upholding the highest standards of compliance, quality, and integrity. As a leading global provider of risk management, security, humanitarian, training and operational support services to government and commercial customers worldwide, Constellis' forward-thinking solutions include a range of synergistic services, including background investigations, social intelligence tools, advanced training, logistics and life support, UAV and K9 services, and crisis response mitigation. At Constellis, our number one priority is to secure success for our customers. For more information, visit http://www.constellis.com

EEOC Statement

Constellis and its affiliated companies are equal opportunity employers. All applicants receive consideration without regard to race, color, sex, age, ethnicity, religion, national origin, disability, veteran status or any other characteristic prohibited by federal, state, or local law.

In compliance with the ADA Amendments Act (ADAAA), should you have a disability, you can request an accommodation upon hire by Constellis or one of our companies.