Training Coordinator

Aleron; Grand Prairie (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the Aerospace and Defense industry is seeking an Academy Coordinator to join their team in Grand Prairie, TX. This role involves overseeing multiple aspects of the Academy's operations, customer service, and ensuring efficient communication within the organization. Candidates must have a Bachelor's degree and proven experience with Microsoft Office 365, SAP, and customer interaction. The position offers a competitive hourly pay and the opportunity for growth within the organization.

Qualifications

• Minimum 3 years of experience operating Microsoft Office 365 tools.
• 3 years experience in marketing is necessary.
• Ability to speak, write, and read Spanish preferred.

Responsibilities

• Coordinate the Academy's support and service aspects.
• Ensure excellent service standards and maintain customer satisfaction.
• Maintain the schedule for internal/external trainees.

Skills

Customer service

Coordination

Communication

Data collection

Problem-solving

Scheduling

Education

Bachelor's Degree (B.A)

Tools

Microsoft Office 365

SAP

CONCUR

Microsoft Dynamics CRM

Job description

Description

Are you an Academy Coordinator looking to join one of the top companies in the Aerospace and Defense industry?

Are you looking to further your career and grow?

Do you have experience in operating computers with Microsoft Office 365 Teams, Outlook, Word, Excel, PowerPoint, SAP, CONCUR, Microsoft Dynamics CRM, and various internal proprietary Software platforms?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work onsite for our client in Grand Prairie, TX. Interested?

Here's what you'd do:

• Coordinate the Academy's support and service aspects of the client's Training Academy.
• Customer service-oriented representative for the client's Academy.
• Provides product and service information, resolves problems, handles email and phone calls with accuracy and efficiency, ensuring excellent service standards while maintaining high internal and external customer satisfaction.
• Efficient communication with all internal and external customers via phone and email to ensure timely response.
• Maintain the academy's learning management system
• Maintain scheduling of internal/external trainees into applicable academy course offerings
• Coordinate with other Academy sites for student enrolment and payment.
• OEM training coordination with Airbus & Bell.
• Ensure contract clarification for free training with the Front Office Commercial and Military teams.
• Coordinate with Technical Publications to update/create student client Customer Portal accounts as necessary
• Create quotes for customers and subsidiaries when needed for student enrollment.
• Class creation and scheduling of instructors, rooms, and assets, student enrolment/modification
• Offsite class coordination and updates
• Assist students with local lodging and transportation options
• Invoicing of students, as well as off-site classes, and instructor loans
• Timely PO creation for site payments and ordering of manuals and promo items
• Verify payment for all enrolled students before the start of each course
• Instructor liaison, compliance paperwork for visitors, invitation, and visa paperwork for international customers
• Review, scan, and archive class files
• Track new delivery information, and other customer contractual yearly training
• Support the training manager with data collection of Academy KPIs
• Provide duplicate certificates within 48 hours of request to maintain customer satisfaction.
• Ensures Field Representatives are kept abreast of any pertinent information that is exchanged with customers in relation to training
• Coordinate requests from the Operations department on needs for level 4 training
• Coordinate with HR for employee requirements for both initial and recurrent Safety Management classes.
• Facilitate classes with instructor and resource availability
• Work with HR to make sure classes and rosters are loaded into Selia
• Provide support for CONCUR and SAP
• Maintain class/trainee schedule using Microsoft Excel
• Promote Academy course opportunities through various Marketing methods
• Select procedures to fulfil project objectives and required expenditures.
• Handle sensitive information carefully to avoid reputational damage.

Here's what you'll get:

Pay: $24-$26/ hr

Hours: 40 hrs / Week

Length: Temp to Direct

Sounds like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Job Requirements

Required Skills:

• Bachelor's Degree (B.A)
• Minimum 3 years of experience in operating computers with Microsoft Office 365: Teams, Outlook, Word, Excel, PowerPoint, SAP, CONCUR, Microsoft Dynamics CRM, various internal proprietary Software platforms.
• Minimum 3 years of experience in marketing.

Preferred Skills:

• Ability to speak write read Spanish

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be needed to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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